Excellent customer service. They did have some issues with the freight company sending the guitar I purchased online. Simone was wonderful and sorted it out.Highly recommend this business. 👌
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The communication has been really great. I ordered a Roland drum mesh head however it came damaged due to mishandling of the shipping company. I emailed them regarding the mishaps. Simone quickly look... Toon meer
Bedrijf heeft geantwoord
Product arrived with missing part (through no fault of Mall Music). I contacted Mall and they fixed it immediately, ensuring to check everything before sending out again. Perfect 5 star experience and... Toon meer
Bedrijf heeft geantwoord
Overall great service, communication and helpfulness. Offered to install new Violin string and tune it. Website showed 1 in stock count but apparently there was not 1. This is a common issue with stoc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mall Music is a family-owned Australian music store that has been helping musicians for over 45 years. Based in Sydney’s Northern Beaches at Westfield Warringah Mall, we specialise in musical instruments, digital pianos, guitars, drums, school band instruments, pro audio, sheet music, accessories, and expert advice for musicians of all levels. Originally established in 1977 and independently operated by the same family since 1982, Mall Music has grown from a small local music shop into one of Sydney’s most recognised independent music retailers. While the industry has changed dramatically over the years, our focus has remained the same — genuine customer service, knowledgeable staff, and helping people enjoy music. Many of our customers first visited us as children and now return with families of their own. We work closely with local schools, music programs, tutors, churches, live performers, and recording musicians throughout Sydney and across Australia. Whether someone is buying their very first keyboard, upgrading to a professional digital piano, setting up a home studio, repairing a guitar, or finding the right instrument for school band, our team takes pride in offering practical advice and real support before and after the sale. Unlike large online marketplaces, we believe a music store should still feel personal. Our staff are musicians, parents, performers, technicians, and long-time music lovers who genuinely care about helping customers choose the right gear for their needs and budget. Today, Mall Music continues to serve customers both in-store and online Australia-wide, with a strong focus on fast shipping, careful packaging, honest communication, and long-term customer relationships. Thank you for supporting independent Australian music retail.
Contactgegevens
Shop 430 Warringah Mall, 2010, Brookvale, Australië
- 1300 861 669
- info@mallmusic.com.au
- mallmusic.com.au
4,7
Uitstekend
378 reviews
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Excellent customer service
Excellent customer service. They did have some issues with the freight company sending the guitar I purchased online. Simone was wonderful and sorted it out.Highly recommend this business. 👌
30 april 2026
Antwoord van Mall Music
Hey Ben! Thank you so much for the kind words and for your patience throughout the process.
We’re a small independent team, not a giant dispatch warehouse, so we personally keep an eye on every order that leaves Mall Music. When the freight hiccup came up, we really appreciated how understanding you were while we worked to sort it out.
I’m so glad we could get everything resolved for you, and I hope you’re loving the new guitar.
Thanks again for supporting a family-run Australian music store, it genuinely means a lot to us. Especially those who aren't local and choose to trust us with their new axe! Keep up to good work! Sim 🎸
Antwoord van Mall Music
Thanks so much for the review and support.
We really appreciate it.
“Do the simple well” is a philosophy we strongly believe in at Mall Music — good service, good advice, and making the process easy for musicians and families.
Thanks again for taking the time to leave feedback, and we you'll shop with us online again soon!
Delivery prompt
20 april 2026
Antwoord van Mall Music
Thanks so much for the 5-star review. We’re really glad to hear your order arrived promptly. Fast and reliable shipping is something our small team works hard on every day, whether customers are ordering a small accessory or a full musical instrument setup.
We truly appreciate your support of our independent Sydney music store and hope you enjoy your purchase!
The products are good quality along…
The products are good quality along with great service. Thanks team, Regards Ross C.
10 april 2026
Antwoord van Mall Music
Thanks so much for the kind words, Ross. We really appreciate you taking the time to leave a review.
It’s great to hear you’re happy with both the quality of the products and the service from our team. We work hard to stock musical instruments and accessories we’d genuinely be happy to use ourselves, backed by helpful service and advice.
Thanks again for supporting Mall Music! We're a small, family owned business that aims to deliver these quiality service in store and online! We hope to help you again soon.
Responsive and helpful
Product arrived with missing part (through no fault of Mall Music). I contacted Mall and they fixed it immediately, ensuring to check everything before sending out again. Perfect 5 star experience and definitely would buy again.
8 april 2026
Antwoord van Mall Music
Thank you so much for the wonderful review and for giving us the opportunity to make things right.
While the missing part was unfortunately outside our control, we always want our customers to feel looked after when something doesn’t go to plan. As a family-owned independent music store, customer service and accountability are incredibly important to us, so we’re really glad we could resolve the issue quickly and get everything sorted properly for you.
Our team genuinely cares about every order that leaves the store, and we truly appreciate your patience, support, and trust in choosing to shop with a small Australian business. Thanks again — we’d love to help you again in the future.
Helpful and good customer service
Very helpful and listened to buy correct items, good service
1 april 2026
Very prompt with delivery and great…
Very prompt with delivery and great customer service
25 februari 2026
Antwoord van Mall Music
Thank you so much for the 5-star review. We’re really pleased to hear you were happy with both the delivery speed and the customer service from our team.
As a family-owned independent music store, we know how important it is for customers to receive their gear quickly and feel supported throughout the process. We genuinely appreciate your support and look forward to helping you again in the future.
The communication has been really…
The communication has been really great. I ordered a Roland drum mesh head however it came damaged due to mishandling of the shipping company. I emailed them regarding the mishaps. Simone quickly looked into the issue and provided a return label. I got my refund as soon as they received the returned mesh head.
23 februari 2026
Antwoord van Mall Music
Thank you so much for the thoughtful 5-star review. We’re really sorry the Roland mesh head arrived damaged in transit, but we’re glad we could help resolve things quickly for you.
Good communication and responsive customer service are incredibly important to us, especially when something unexpected happens during shipping. Simone and the team always aim to make the process as easy and stress-free as possible for our customers, from organising return labels through to fast refunds or replacements.
We truly appreciate your patience and your support of our family-owned Sydney music store, and we hope we can help you again in the future!
Competitive pricing
Competitive pricing. Processed the delivery quickly and provided tracking of the freighted item.
3 januari 2026
Antwoord van Mall Music
Thank you so much for the 5-star review. We really appreciate the feedback.
We work hard to offer competitive pricing while still providing the level of service, communication, and after-sales support you expect from a family-owned music store. It’s great to hear the order was processed quickly and that the freight tracking kept everything clear along the way.
Thanks again for supporting Mall Music — we hope you enjoy your new gear and look forward to helping you again in the future.
Antwoord van Mall Music
Thank you so much for the 5-star review.
Clear communication and genuine customer service are two things our team takes a lot of pride in, so it’s wonderful to hear that reflected in your experience with us.
We truly appreciate your support of our family-owned music store and hope to help you again soon.
Jeff was very helpful in trying to…
Jeff was very helpful in trying to achieve an outcome
20 december 2025
Antwoord van Mall Music
Thank you for taking the time to leave a review. We really appreciate it.
We’re glad Geoff was able to help work towards a positive outcome for you. With over 45 years in the music industry, Geoff genuinely cares about looking after customers and finding practical solutions wherever possible.
Thank you again for supporting our family-owned music store, and we hope we can assist you again in the future.
Antwoord van Mall Music
Hi Rex,
I'd love to chat further about your experience shopping with Mall Music.
I can see you placed an order with us online on 28th November for a RODE M2. This order was dispatched via Australia Post on 1 December and was available for collection on the 3rd December, after delivery was attempted early that day. You may have confused us with another business. As you are based in QLD, I don’t believe you’ve visited our Sydney-based store, and we don't have any further orders under your account.
Please contact us to discuss on 02 9905 6966 or email simoneb@mallmusic.com.au. I hope we can resolve this matter for you!
Definitely recommend
After a bit of an error in my original order, Mall Music went above and beyond to fix it. They really pride themselves on customer service which is nice on this day and age. In the end, everything was fixed and I am a happy customer.
26 oktober 2025
Antwoord van Mall Music
Hey Gaz,
Thank you for taking the time to share your experience shopping online with us - particularly as we did have a hiccup along the way! Again, we are so sorry for that and we really appreciate you giving us the opportunity to make good and provide the service we're so proud to offer our customers.
All the best and I hope we get to assist you again in the future!
Simone & Mall Music team.
Product arrived in the time given
Product arrived in the time given, was of a good standard and fit for use
29 oktober 2025
Antwoord van Mall Music
Hey Christpher,
Thanks for postive review of your experience shopping at Mall Music.
All the best & hope to serve you again soon! Rock on!
Excellent service
Excellent service , quick and very helpful reply when contacted with a query. What I ordered online arrived home sooo quick👍😀👌
9 oktober 2025
Antwoord van Mall Music
Thank you so much for the fantastic 5-star review. We’re so pleased to hear you had a great experience with both our customer service and fast delivery.
Our team works hard to provide helpful support and quick dispatch for musicians all across Australia, so it’s wonderful to hear your order arrived so quickly after purchasing online.
We truly appreciate you supporting our family-owned Australian music store and hope you enjoy your new gear for years to come.
Antwoord van Mall Music
Thank you so much for the 5-star review.
We’re really proud of our team, so it’s wonderful to hear you found our staff helpful, friendly, and knowledgeable. Whether someone is buying their first instrument or adding to a professional setup, we always aim to create a welcoming music store experience with genuine advice and support.
Thanks again for supporting our family-owned Sydney music store — we truly appreciate it.
Antwoord van Mall Music
Thank you so much for the 5-star review. We’re really glad to hear you were happy with both the pricing and the quick delivery.
As an independent Australian music store, we work hard to offer competitive prices while still providing fast dispatch and genuine customer service for musicians across Australia.
We truly appreciate your support and hope you enjoy your new gear.
Quick response for a guitar music book.
19 september 2025
Antwoord van Mall Music
Thank you so much for the 5-star review. We’re really pleased to hear you received a quick response and had a positive experience ordering your guitar music book.
Whether it’s a major instrument purchase or sheet music for practice and learning, our team always aims to provide fast, helpful service and keep musicians inspired.
We truly appreciate your support of our family-owned Australian music store and hope to help you again soon.
Antwoord van Mall Music
Thank you so much for the 5-star review.
We’re really glad to hear you were happy with the speedy service from our team. We know musicians are always eager to receive their gear quickly, so we work hard to process and dispatch orders as fast as possible - in fact we process our online orders 7 days a week!
Thanks again for supporting our family-owned music store — we truly appreciate it.
Antwoord van Mall Music
Thank you so much for the 5-star review.
We’re really pleased to hear everything arrived promptly and hassle-free. We work hard to make ordering musical instruments and accessories online as smooth and straightforward as possible.
Thanks again for supporting our family-owned Australian music store — we truly appreciate it and hope to help you again soon.
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