The communication has been really great. I ordered a Roland drum mesh head however it came damaged due to mishandling of the shipping company. I emailed them regarding the mishaps. Simone quickly look... Toon meer
Bedrijf heeft geantwoord
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Product arrived with missing part (through no fault of Mall Music). I contacted Mall and they fixed it immediately, ensuring to check everything before sending out again. Perfect 5 star experience and... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. They did have some issues with the freight company sending the guitar I purchased online. Simone was wonderful and sorted it out.Highly recommend this business. 👌
Bedrijf heeft geantwoord
I purchased a pedal online through Mall Music. The website was easy to navigate, plenty of pictures and great descriptions. The transaction was dead simple. I used my zip account to pay and it wen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mall Music is a family-owned Australian music store that has been helping musicians for over 45 years. Based in Sydney’s Northern Beaches at Westfield Warringah Mall, we specialise in musical instruments, digital pianos, guitars, drums, school band instruments, pro audio, sheet music, accessories, and expert advice for musicians of all levels. Originally established in 1977 and independently operated by the same family since 1982, Mall Music has grown from a small local music shop into one of Sydney’s most recognised independent music retailers. While the industry has changed dramatically over the years, our focus has remained the same — genuine customer service, knowledgeable staff, and helping people enjoy music. Many of our customers first visited us as children and now return with families of their own. We work closely with local schools, music programs, tutors, churches, live performers, and recording musicians throughout Sydney and across Australia. Whether someone is buying their very first keyboard, upgrading to a professional digital piano, setting up a home studio, repairing a guitar, or finding the right instrument for school band, our team takes pride in offering practical advice and real support before and after the sale. Unlike large online marketplaces, we believe a music store should still feel personal. Our staff are musicians, parents, performers, technicians, and long-time music lovers who genuinely care about helping customers choose the right gear for their needs and budget. Today, Mall Music continues to serve customers both in-store and online Australia-wide, with a strong focus on fast shipping, careful packaging, honest communication, and long-term customer relationships. Thank you for supporting independent Australian music retail.
Contactgegevens
Shop 430 Warringah Mall, 2010, Brookvale, Australië
- 1300 861 669
- info@mallmusic.com.au
- mallmusic.com.au
4,7
Uitstekend
379 reviews
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Antwoord van Mall Music
Thanks for the love! We’re thrilled you had a great experience with our online store and shipping timeframes. We process our online orders 7 days a week, and always aim to get your gear into the post ASAP! Hearing you're a guaranteed return shopper means the world to us. Don’t forget to sign up for our newsletter—it's the best way to get first dibs on new products, VIP discounts, and insider deals.
Ordering for click and collect is…
Ordering for click and collect is always a breeze! And stock is good as well. I am always welcomed with a smile and staff are always keen to assist.
5 maart 2025
Exceptional service
Exceptional service. The team at Mall Music went above and beyond to help me with my son’s first guitar. Very grateful, and highly recommend their services.
11 februari 2025
Antwoord van Mall Music
Thanks so much! We love hearing that our click & collect service is making things easy for you. With great stock and a team that’s always ready to help, we aim to make every visit a great one. Don’t forget to sign up to our newsletter for exclusive in-store offers, new gear alerts, and VIP service perks!
sent wrong stylist
1 februari 2025
Antwoord van Mall Music
Thanks for your feedback. The stylus you received is the equivalent replacement for the model originally ordered, which has been discontinued by the manufacturer. If it's the correct fit for your turntable, it will work just as intended.
That said, if you believe there's been an error or it doesn't seem right for your setup, please don't hesitate to get in touch—we’ll always make things right. Your satisfaction is important to us!
Kind regards,
Mall Music Team
Definitely recommend …
Great product and the staff were super helpful. Delivery was spot on!
13 januari 2025
Antwoord van Mall Music
Thank you! We’re so glad you’re happy with the product, the helpful service, and the fast delivery. We hope to have you shop with us again soon!
Absolutely outstanding service
Absolutely outstanding service. I ordered online and paid for 2 items. They got in touch with me within half a day to let me know they actually only had one available and got it sorted right away. Credited the item and sent the remaining item with free shipping which I thought was over and above what was required of them in this circumstance. It’s only a small thing but these small things make all the difference in my opinion. Highly recommend!
16 januari 2025
Antwoord van Mall Music
We truly appreciate your kind words! We understand that things don’t always go to plan with stock, but our priority is always quick, transparent customer service to make things right. Offering free shipping in this case was our way of saying thanks for your patience. Be sure to subscribe to our newsletter for VIP offers and early access to new gear—we’d love to have you back!
Hohner harmonica purchase was great!
Bought a Hohner chromatic harmonica at a very good price - quick delivery as well
13 januari 2025
Antwoord van Mall Music
Appreciate the great feedback! We’re glad your Hohner harmonica arrived quickly and at a great price. For more musical bargains and updates, be sure to subscribe to our newsletter—you’ll be the first to know when new stock lands!
Antwoord van Mall Music
Thanks for your review! We’re glad your online order was ready for pickup when you arrived—it’s great to hear our click & collect service worked smoothly. If there’s anything we can do to make it a 5-star experience next time, we’re all ears! Be sure to sign up to our newsletter for exclusive offers and priority product updates.
Everything was good aside from the fact…
Everything was good aside from the fact that I paid extra for express shipping, and the item was not sent express and took two weeks to arrive.
Update: Mall Music refunded me the express shipping cost. Mistakes happen, and they made good on it. Great customer service. Will def be ordering from them again in the future
4 december 2024
Antwoord van Mall Music
Thank you for your feedback, and we’re genuinely sorry for hitting a wrong note with your order. During the busy trading period leading up to Christmas, things can get a bit out of tune, and we regret that this oversight happened. We completely understand how frustrating it must have been waiting for your delivery to finally arrive.
We’ll be issuing a refund for the express shipping charge! While we have an excellent track record of sending orders via the correct service, someone may have felt a bit offbeat that day. We’ve since reminded the team to keep a better rhythm to avoid this happening again.
Thanks for bringing this to our attention, and we hope to deliver a pitch-perfect experience next time.
Best regards, and excuse the puns,
Simone | Mall Music
fast delivery well packaged
19 november 2024
Antwoord van Mall Music
Thank you for the 5-star review! 🌟 We’re so glad to hear your bass strings quickly and well-packaged. We always aim to deliver speed and care! 🚚🎶
If there’s anything else we can assist with, let us know.
each step of the purchase was made easy…
each step of the purchase was made easy by the team even when paypal was taking too long to finalise the transaction
11 november 2024
Antwoord van Mall Music
Thank you for the 5-star review! 🌟 We’re so glad to hear our team made each step of your purchase easy, even when PayPal decided to throw a curveball with processing times. Sometimes PayPal is fantastic, but on rare occasions, it likes to keep us all on our toes! 😉
We’re always here to help if you need anything in the future. Thanks again for your kind words!
It was easy to order on line and was…
It was easy to order on line and was delivered promptly.
14 november 2024
Antwoord van Mall Music
Thank you for your great review! 🌟 We’re so glad you found it easy to order online and that your BOSS amplifier was delivered promptly. Enjoy rocking out with your new gear! 🎸⚡
If there’s anything else we can help with, feel free to reach out.
Excellent Service
Great price. Lovely, knowledgable and friendly staff that helps me a lot with my purchase. Will buy again from Mall Music in the future.
5 november 2024
Excellent friendly and prompt service
28 oktober 2024
Great Customer Support
I ordered two Roland trigger cables from Mall Music with express shipping, and they didn't come within the expected timeframe because of supply issues.
I contacted their support team and asked for a refund for the difference between express and standard postage. They were excellent — and expediently and seamlessly refunded the amount.
Overall, I was satisfied with my experience and would buy from Mall Music again.
4 oktober 2024
Dreadful after-sales service.
Dreadful after-sales service. I purchased a new guitar online from Mall Music Macquarie which had a faulty nut. They said that I would have to return the instrument at my expense for repair work. Disappointing.
23 augustus 2024
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