The communication has been really great. I ordered a Roland drum mesh head however it came damaged due to mishandling of the shipping company. I emailed them regarding the mishaps. Simone quickly look... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Product arrived with missing part (through no fault of Mall Music). I contacted Mall and they fixed it immediately, ensuring to check everything before sending out again. Perfect 5 star experience and... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. They did have some issues with the freight company sending the guitar I purchased online. Simone was wonderful and sorted it out.Highly recommend this business. 👌
Bedrijf heeft geantwoord
I purchased a pedal online through Mall Music. The website was easy to navigate, plenty of pictures and great descriptions. The transaction was dead simple. I used my zip account to pay and it wen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mall Music is a family-owned Australian music store that has been helping musicians for over 45 years. Based in Sydney’s Northern Beaches at Westfield Warringah Mall, we specialise in musical instruments, digital pianos, guitars, drums, school band instruments, pro audio, sheet music, accessories, and expert advice for musicians of all levels. Originally established in 1977 and independently operated by the same family since 1982, Mall Music has grown from a small local music shop into one of Sydney’s most recognised independent music retailers. While the industry has changed dramatically over the years, our focus has remained the same — genuine customer service, knowledgeable staff, and helping people enjoy music. Many of our customers first visited us as children and now return with families of their own. We work closely with local schools, music programs, tutors, churches, live performers, and recording musicians throughout Sydney and across Australia. Whether someone is buying their very first keyboard, upgrading to a professional digital piano, setting up a home studio, repairing a guitar, or finding the right instrument for school band, our team takes pride in offering practical advice and real support before and after the sale. Unlike large online marketplaces, we believe a music store should still feel personal. Our staff are musicians, parents, performers, technicians, and long-time music lovers who genuinely care about helping customers choose the right gear for their needs and budget. Today, Mall Music continues to serve customers both in-store and online Australia-wide, with a strong focus on fast shipping, careful packaging, honest communication, and long-term customer relationships. Thank you for supporting independent Australian music retail.
Contactgegevens
Shop 430 Warringah Mall, 2010, Brookvale, Australië
- 1300 861 669
- info@mallmusic.com.au
- mallmusic.com.au
4,7
Uitstekend
379 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
fast service - easy pick up
5 augustus 2024
Guitar well packaged in great…
Guitar well packaged in great condition, couldn’t be happier.
3 augustus 2024
Great service
Great service. Very knowledgeable and helpful. Extensive music industry background.
22 juli 2024
Always helpful with choices and…
Always helpful with choices and suggesting the really important things and what is best to buy. Always a smile and I'm already in the mood for the whole day and I just came for a purchase.
29 juni 2024
Review zonder uitnodiging
Smooth sailing
Smooth sailing, 10/10 would recommend. Best music store for personalised service, the staff are lovely. Family owned business that goes out of their way to help!
21 juni 2024
Best follow up I’ve ever had from any…
Best follow up I’ve ever had from any music store.
4 juni 2024
Too slow
Too slow. Was kept up to date with what was happening.
I'll go to the store to buy it next time.
24 april 2024
The Gentlemen who served me was really…
The Gentlemen who served me was really helpful and in the end I got what I wanted, so all good.
The only problem I was given a gift voucher but for some reason I couldn't use it in the store, only online. I have always been able to use my gift vouchers in store so why has this suddenly changed? This is absolutely ridiculous.
I was lucky that the in store attendant could help me find what I needed on my phone to purchase the items online but it took so long (at least 20 minutes) when all I wanted to do was obtain the items and leave because I had already chosen the items from the store?
Please change this as it makes no sense at all.
Best regards
James
22 maart 2024
Antwoord van Mall Music
Hi James,
Thank you for taking the time to share your experience with us. We're sorry for the inconvenience caused to you by this administrative process and we appreciate your patience as the our staff assisted you redeeming this online voucher in store. It sounds as though your previous vouchers were purchased in-store, and this recent voucher was purchased online.
Our in-store and online voucher systems are currently separate systems. While we recognse that this may seem like a simple fix, integrating these systems involves a significant investment for our retail operations - particularly as we have been trading as a physical retail store for many decades prior to selling online.
However, great news - we are currently in the process of transitioning to a new platform which will ensure that you can use your gift vouchers seamlessly both in-store and online in the future. This is a mighty task, but it's worth it to know that these systems will soon be integrated thus avoiding such issues in the future.
Thank you for being a loyal Mall Music customer. We look forward to seeing you in store again soon and providing you with a very fast voucher redemption in the future!
A1 Business
Sean, answered my email questions promptly with exactly what I wanted to know. This made my purchase easy as I knew straight away what I was buying. I live in Far West NSW so mail is quite slow at times but this parcel arrived in no time and well packaged, 4 Days. Service with a smile you might say.
I would purchase from this business again.
Thanks Sean
21 maart 2024
Fast delivery
25 februari 2024
Fast delivery and good price
26 januari 2024
No fuss no bother
17 januari 2024
Exceptional service
Exceptional service. A staff member called to confirm my shipping address and assure me they had packaged the guitar safely.
5 januari 2024
quick and easy
4 januari 2024
Nothing it was a very smooth process
31 december 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.