The communication has been really great. I ordered a Roland drum mesh head however it came damaged due to mishandling of the shipping company. I emailed them regarding the mishaps. Simone quickly look... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Product arrived with missing part (through no fault of Mall Music). I contacted Mall and they fixed it immediately, ensuring to check everything before sending out again. Perfect 5 star experience and... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. They did have some issues with the freight company sending the guitar I purchased online. Simone was wonderful and sorted it out.Highly recommend this business. 👌
Bedrijf heeft geantwoord
I purchased a pedal online through Mall Music. The website was easy to navigate, plenty of pictures and great descriptions. The transaction was dead simple. I used my zip account to pay and it wen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mall Music is a family-owned Australian music store that has been helping musicians for over 45 years. Based in Sydney’s Northern Beaches at Westfield Warringah Mall, we specialise in musical instruments, digital pianos, guitars, drums, school band instruments, pro audio, sheet music, accessories, and expert advice for musicians of all levels. Originally established in 1977 and independently operated by the same family since 1982, Mall Music has grown from a small local music shop into one of Sydney’s most recognised independent music retailers. While the industry has changed dramatically over the years, our focus has remained the same — genuine customer service, knowledgeable staff, and helping people enjoy music. Many of our customers first visited us as children and now return with families of their own. We work closely with local schools, music programs, tutors, churches, live performers, and recording musicians throughout Sydney and across Australia. Whether someone is buying their very first keyboard, upgrading to a professional digital piano, setting up a home studio, repairing a guitar, or finding the right instrument for school band, our team takes pride in offering practical advice and real support before and after the sale. Unlike large online marketplaces, we believe a music store should still feel personal. Our staff are musicians, parents, performers, technicians, and long-time music lovers who genuinely care about helping customers choose the right gear for their needs and budget. Today, Mall Music continues to serve customers both in-store and online Australia-wide, with a strong focus on fast shipping, careful packaging, honest communication, and long-term customer relationships. Thank you for supporting independent Australian music retail.
Contactgegevens
Shop 430 Warringah Mall, 2010, Brookvale, Australië
- 1300 861 669
- info@mallmusic.com.au
- mallmusic.com.au
4,7
Uitstekend
379 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Superb customer service
Ordered a Christmas gift online from Overseas . Super helpful team with timely and efficient online responses to queries.
Item was ready for collection and pickup within days. Superb customer service. Would not hesitate to use this company again.
10 december 2023
Knowledgeable and helpful staff
Knowledgeable and helpful staff. Practical and useful advice when buying my daughter her first microphone and amp for singing.. would highly recommend.
3 december 2023
Staff are always happy to chat and are…
Staff are always happy to chat and are very friendly. More that happy to order gear in for you and are quite knowledgeable.....
2 december 2023
Antwoord van Mall Music
Dear Virginia,
Thank you for your feedback regarding your recent order's shipping. We apologise for any inconvenience and appreciate your patience. Our goal at Mall Music is customer satisfaction, and we assure you it's not our intention to inconvenience our valued patrons.
Upon investigation, we found an error at the Australia Post counter. The staff processed your order as a large letter, a rate not available in our online shipping system. We would never knowingly book a shipment on a cheaper service than what you paid. We will promptly refund the difference between the charged and paid shipping costs.
We assure you your experience is unusual and not reflective of our standard service. We are an Australian company, operated by myself and my parents, and we have dedicated our lives to providing the best service possible to bring music into your home. Shipping rates are determined by our shipping partners based on volume and destination, and we have taken internal measures to ensure this doesn't happen again.
Thank you for your understanding, and we look forward to serving you better in the future.
Kind regards,
Simone | Mall Music
Fess the best.
Went into Mall Music today to have a new volume pot put into my Strat guitar. Old mate Fess, the best guitar tech out there, took it and not only did he fix the problem, he put in new vintage pick ups that make it sound incredible. It's never sounded like this before. He also reseated the neck to make the guitar sustain better and put in a whammy bar. All this done expertly for a reasonable price. What a legend. Thanks from Alan Matthews.
28 november 2023
Review zonder uitnodiging
Product bought online with transfer…
Product bought online with transfer from Macquarie to Warringah Mall. It was painless and quick. Communication was excellent too. Very happy. Thank you.
30 oktober 2023
Efficiency plus...very pleased with…
Efficiency plus...very pleased with item and ease of ordering etc.
30 oktober 2023
Mall Music need to get a new courier
Mall Music need to get a new courier... anyone using Couriers Please is doing a disservice to their customer. Took almost a week for my item to arrive when express shipping was paid for.
Mall Music were great when I rang them, but the couriers they choose to use reflect on them as a business, hence the lower score.
22 oktober 2023
The company conformed to my instructions
The pickup experience of the product went smoothly. Overall, there were no problems from purchase to the pick up of the item.
20 oktober 2023
Excellent Service
Excellent Service.
Squire Jazz Bass arrived within 2 business days of ordering.
Mall Music, 5 Stars.
17 september 2023
Item on stock, friendly staff, price match
My item was on stock, the staff were super friendly and helpful, and they also did a price match on the item which was on sale elsewhere. Top rating!
20 september 2023
Fabulous communication
14 september 2023
Brilliant service
Ordered a delivery of music books and they were delivered promptly without any fuss. Very easy. Staff in the store are always incredibly friendly and helpful.
5 september 2023
The right product at the right time
All good! Price, product and delivery speed! I got it with no time and the right product. Thanks Mall Music
31 augustus 2023
Everyone was helpful and caring
Everyone was helpful and caring. I was greatly impressed by service I received.
3 september 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.