The communication has been really great. I ordered a Roland drum mesh head however it came damaged due to mishandling of the shipping company. I emailed them regarding the mishaps. Simone quickly look... Toon meer
Bedrijf heeft geantwoord
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Product arrived with missing part (through no fault of Mall Music). I contacted Mall and they fixed it immediately, ensuring to check everything before sending out again. Perfect 5 star experience and... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. They did have some issues with the freight company sending the guitar I purchased online. Simone was wonderful and sorted it out.Highly recommend this business. 👌
Bedrijf heeft geantwoord
I purchased a pedal online through Mall Music. The website was easy to navigate, plenty of pictures and great descriptions. The transaction was dead simple. I used my zip account to pay and it wen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mall Music is a family-owned Australian music store that has been helping musicians for over 45 years. Based in Sydney’s Northern Beaches at Westfield Warringah Mall, we specialise in musical instruments, digital pianos, guitars, drums, school band instruments, pro audio, sheet music, accessories, and expert advice for musicians of all levels. Originally established in 1977 and independently operated by the same family since 1982, Mall Music has grown from a small local music shop into one of Sydney’s most recognised independent music retailers. While the industry has changed dramatically over the years, our focus has remained the same — genuine customer service, knowledgeable staff, and helping people enjoy music. Many of our customers first visited us as children and now return with families of their own. We work closely with local schools, music programs, tutors, churches, live performers, and recording musicians throughout Sydney and across Australia. Whether someone is buying their very first keyboard, upgrading to a professional digital piano, setting up a home studio, repairing a guitar, or finding the right instrument for school band, our team takes pride in offering practical advice and real support before and after the sale. Unlike large online marketplaces, we believe a music store should still feel personal. Our staff are musicians, parents, performers, technicians, and long-time music lovers who genuinely care about helping customers choose the right gear for their needs and budget. Today, Mall Music continues to serve customers both in-store and online Australia-wide, with a strong focus on fast shipping, careful packaging, honest communication, and long-term customer relationships. Thank you for supporting independent Australian music retail.
Contactgegevens
Shop 430 Warringah Mall, 2010, Brookvale, Australië
- 1300 861 669
- info@mallmusic.com.au
- mallmusic.com.au
4,7
Uitstekend
379 reviews
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Antwoord van Mall Music
Thank you so much for the 5-star review.
We’re really pleased to hear everything arrived promptly and hassle-free. We work hard to make ordering musical instruments and accessories online as smooth and straightforward as possible.
Thanks again for supporting our family-owned Australian music store — we truly appreciate it and hope to help you again soon.
Antwoord van Mall Music
Thank you so much for the 5-star review.
We’re really glad to hear your order arrived promptly. Our team works hard to dispatch orders quickly and provide reliable delivery for musicians all across Australia. Shopping small shouldn't mean shopping slow!
Thanks again for supporting our family-owned music store — we truly appreciate it.
Fantastic service.
Purchased a guitar online with these folks and the entire process was just easy and professional. Highly recommended. Thanks again!
12 augustus 2025
Excellent Service and great product
12 juli 2025
great service and communication.
great service and communication.. I would recommend this business. thank you
12 juli 2025
All good absolutely no problems
9 juli 2025
Good range and fast delivery.
26 juni 2025
Ordering
Ordering, and timeliness for delivery was prompt and seemless. This was being delivered to my friends address and brought here all the way to Fiji 🇫🇯 🙂
20 juni 2025
The experience was effortless
10 juni 2025
Mall Music appears to be very…
Mall Music appears to be very customer-focused and responsive. Timely SMS updates on stock arrivals was very helpful as well as the friendliness of that staff when talking on the phone.
6 juni 2025
Great service
Easy, helpful and friendly - made sure I had the right product as thought I’d ordered something different
18 mei 2025
Mall Music has a great selection of…
Mall Music has a great selection of guitar related gear, friendly staff - Recommended!
22 mei 2025
Great experience and helpful staff
The guy there was super helpful and recommended an amplifier that is perfect for what I was looking for so overall great experience.
27 april 2025
Antwoord van Mall Music
Thanks for the kind words! We’re glad our team could help you find the right amplifier—we take pride in offering expert advice and a wide range of music gear and accessories for all kinds of players. If you ever need help with setup, tone tweaks, or expanding your rig, we’ve got you covered. Be sure to join our newsletter for VIP offers, early access to sales, and expert tips from our in-house team. It’s the easiest way to stay connected with what’s new at Mall Music.
Antwoord van Mall Music
Thanks for the feedback! At Mall Music, we pride ourselves on clear, friendly customer service—whether you're shopping for your first instrument or upgrading your setup. Sign up to our newsletter to stay up to date with exclusive offers, new gear arrivals, and expert tips from our team.
Excellent customer service
Excellent customer service. They helped us change the order when we realised that we ordered the wrong product online. Thank you for being accommodating.
19 april 2025
Mall Music top shop
Mall Music always deliver as stated. Genuinely seem as please with my purcahse as I am :)
Really friendly, really helpful.
7 april 2025
Antwoord van Mall Music
We really appreciate your feedback! At Mall Music, we know mistakes happen, and we’re proud to offer flexible, responsive customer service to help get things sorted fast—especially with online music gear orders. Be sure to sign up to our newsletter for VIP access to sales, product updates, and local music events.
Once again Mall Music have delivered a…
Once again Mall Music have delivered a great job on servicing a SG guitar replacing input jack putting new strings and doing a fantastic restoration - special thanks to Fess and Geoff and the great team for all their help !!
2 april 2025
Antwoord van Mall Music
We really appreciate the continued support! It’s always a pleasure working on beautiful guitars like your SG. From hardware repairs to full guitar restorations, our team takes pride in doing things properly. Big shoutout to Fess and Geoff for another job well done! Be sure to sign up for our newsletter to access VIP servicing offers and product updates.
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