The communication has been really great. I ordered a Roland drum mesh head however it came damaged due to mishandling of the shipping company. I emailed them regarding the mishaps. Simone quickly look... Toon meer
Bedrijf heeft geantwoord
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Product arrived with missing part (through no fault of Mall Music). I contacted Mall and they fixed it immediately, ensuring to check everything before sending out again. Perfect 5 star experience and... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. They did have some issues with the freight company sending the guitar I purchased online. Simone was wonderful and sorted it out.Highly recommend this business. 👌
Bedrijf heeft geantwoord
I purchased a pedal online through Mall Music. The website was easy to navigate, plenty of pictures and great descriptions. The transaction was dead simple. I used my zip account to pay and it wen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mall Music is a family-owned Australian music store that has been helping musicians for over 45 years. Based in Sydney’s Northern Beaches at Westfield Warringah Mall, we specialise in musical instruments, digital pianos, guitars, drums, school band instruments, pro audio, sheet music, accessories, and expert advice for musicians of all levels. Originally established in 1977 and independently operated by the same family since 1982, Mall Music has grown from a small local music shop into one of Sydney’s most recognised independent music retailers. While the industry has changed dramatically over the years, our focus has remained the same — genuine customer service, knowledgeable staff, and helping people enjoy music. Many of our customers first visited us as children and now return with families of their own. We work closely with local schools, music programs, tutors, churches, live performers, and recording musicians throughout Sydney and across Australia. Whether someone is buying their very first keyboard, upgrading to a professional digital piano, setting up a home studio, repairing a guitar, or finding the right instrument for school band, our team takes pride in offering practical advice and real support before and after the sale. Unlike large online marketplaces, we believe a music store should still feel personal. Our staff are musicians, parents, performers, technicians, and long-time music lovers who genuinely care about helping customers choose the right gear for their needs and budget. Today, Mall Music continues to serve customers both in-store and online Australia-wide, with a strong focus on fast shipping, careful packaging, honest communication, and long-term customer relationships. Thank you for supporting independent Australian music retail.
Contactgegevens
Shop 430 Warringah Mall, 2010, Brookvale, Australië
- 1300 861 669
- info@mallmusic.com.au
- mallmusic.com.au
4,7
Uitstekend
379 reviews
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Overall great service
Overall great service, communication and helpfulness. Offered to install new Violin string and tune it. Website showed 1 in stock count but apparently there was not 1. This is a common issue with stock counts that often don't reflect 0. Took an extra 24hr to obtain but this is a minor inconvenience.
1 juni 2022
Antwoord van Mall Music
Thanks for your review David, and for your patience with the stock on hand reflection. We aim to be as accurate as possible with stock availability. Hope to have you shop with us again soon!
Great price quick delivery thanks
17 mei 2022
Antwoord van Mall Music
Thanks Mike! Hope to have you shop with us again soon!
The pleasure is mine!
I never dealt with the Mall Music before and my first deal with this venue was pleasant and rewarding. I am not an easy customer to pleased (due to my old-fashion understanding of "customer service"), but I am happy with the service provided.
Mall Music displayed excellent communication with the customer, quick and efficient process of the purchase and delivery. I will not hesitate to deal with them again.
16 mei 2022
Antwoord van Mall Music
Thank you very much for taking the time to leave such a detailed review. We're very happy to hear we were able to deliver service that meets your standards. Hopefully we can do so again in the not too distant future. Thanks again!
Great customer service and…
Great customer service and communication as always. Thanks Mall Music!
13 mei 2022
Antwoord van Mall Music
Cheers! Thanks for taking the time to share your experience with us.
Fantastic online order and delivery…
Fantastic online order and delivery service - thank you!
9 mei 2022
Antwoord van Mall Music
Thanks Jodie, happy to hear you had such a great experience.
Showed 2 in stock when I purchased it…
Showed 2 in stock when I purchased it online.
Never received so I commenced a PayPal dispute. They finally informed me they had no stock on hand?
Told me they would refund my money which I'm still waiting for? No refund as yet?
1 mei 2022
Antwoord van Mall Music
Hi John, this is a surprise, Mandy had a couple of calls with you on the weekend explaining what happened & processed your refund this morning & will advise you shortly once PayPal as actioned. She will be in contact again shortly. Again sorry for the inconvience. Cheers Simone, Mall Music
Super helpful and informative
Thanks for being super helpful, informative and for taking extra measures to ensure I ordered the correct compatible products for my drum kit. Appreciated the regular delivery updates leading up to and on the delivery day.
16 april 2022
Antwoord van Mall Music
Thank you for taking the time to leave your review. We are so happy to hear you had a great experience. Thanks for choosing to shop with Mall Music.
The service was excellent!
Mall Music's entire staff is approachable, knowledgeable, and simply enjoyable to work with. I placed a few orders through Mall Music, and they arrived quickly. The service was excellent!
13 april 2022
Review zonder uitnodiging
Excellent service
Excellent and attentive service via their online, chat and phone sales team. Thanks again Mall Music, always a pleasure.
10 april 2022
Great knowledge and customer service!
Best price on Sabian cymbal packs. I was able to ring the store direct to organise stock to be sent from multiple stores to be sent together as one delivery.
Thanks Duncan for the great service and follow-up!
8 april 2022
I can't praise the customer service I…
I can't praise the customer service I received highly enough. The item I tried to buy was a demo product that had been in the system but had since been sent back to the supplier. I was disappointed but understood that these things happen and was prepared to accept missing out on a great deal. However my contact said he'd try and see if the supplier still had the one they sent back for me. The upshot was that after a short while he contacted me and said the Manager at Head Office was going to send me a BRAND NEW ITEM that they had at their location. I just received it today and would like them to know that such great customer service will not go without loyalty from me down the track. I'm moving back to Brisbane from Perth in a few months time but they will hear from me, that's a promise. Thank you once again and best wishes for tremendous success going forward :-) from Tony Brittain
29 maart 2022
Excellent customer service
28 maart 2022
Great products
Great products, brilliant service. The whole team at Mall Music are personable, know what they are doing and simply cool people to deal with. No other store to go to for your music needs
25 maart 2022
Prompt and friendly communications
25 maart 2022
Amazing service and communication
6 maart 2022
Efficient service and delivery
4 maart 2022
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