Malmaison Hotels Reviews 

Stayed at the Malmaison again but Newcastle this time. As I’ve now come to expect, the staff are exceptional, the service excellent. Although just overnight this visit, it was nevertheless an excellent experience. On Sunday morning we had the pleasure of meeting Tessie, who organised the breakfast room and customers with aplomb, a gorgeous smile and greeting. A lovely stay all round, thank you

I recently stayed at Malmaison in Leeds, and it was an absolutely wonderful experience! The room was nothing short of spectacular, with stunning views of the dock that made for a perfect backdrop throughout my stay. The décor was chic and stylish, and the comfort of the room was top-notch. Breakfast was a real highlight – I had the French toast, which was delicious, and the continental spread was fresh and varied. The staff were friendly and attentive, ensuring everything was perfect. I truly can't wait to return and experience it all over again. Highly recommended!

Love this hotel chain and have stayed in almost all of them numerous times ( whole thoroughly recommend this chain) Went to the one in Leith again for my b day ( beautiful location and free parking) and had minor issue with my stay . Got in contact with Beata and since then she has one of the most professional approaches to helping I have ever experienced, Lady is a total asset to your company. For anyone reading this who likes hotels, give Malmaison a bash, beautiful rooms, bars, restaurants and some of their venues and locations are stunning and as the review says, great staff ( and no I don’t work for Mal in case your wondering )

VIP treatment.
I stayed in the Malmaison London on the 27th and had an excellent night sleep, the staff were helpful and check in was smooth.
The thing that really impressed me was on the morning of the 28th I needed an upgraded suite ASAP for a VIP client.
A lady named Blessing on the desk was incredibly helpful and managed to sort out something immediately saving me the ire of an incredibly important client.

A very unfortunate stay here, Staff seem unable to read/check things for them myself. The room was pre paid, I mentioned this when I checked in. However they said it wasnt to charged me twice. I said they were mistaken, which it turned out they were so they refunded me, Then when I check out they charged me again!! I'd avoid this hotel and stay somewhere that won't charge you twice for something youve already paid for.

What can I say about the Piccadilly Manchester location

The location is the only thing going for it

Reception staff who really can’t be bothered

Toilet running all night

Tea no coffee

Missing pillows

No response from calling reception

Best part other guests trying the room of a woman on her own and the hotel don’t give a damn !!!

For over £130 id rather have slept on the streets got 2 hours sleep if that due to the door being tried and noise from the bathroom and the hotel thinks ill stay there again

DREAM ON

Stayed in the Deansgate hotel
Staff really great young fella in Sora from Liverpool doing architecture at uni,
really nice and Grace in the bar and grill, made my birthday. Had a few treats,
such a wonderful hotel. We will be back.
Thanks Amanda & Harvey

I'm deeply disappointed with my recent experience at Malmaison. I have a £150 gift card, which the hotel refused to honour. Repeated attempts to resolve this through emails were met with indifference and no solution.

As a long-term customer, this lack of respect and accountability is unacceptable. Malmaison has lost a loyal guest, and I will no longer recommend the hotel to others. Extremely poor service for a supposedly reputable brand.

I recently had the pleasure of staying in the Mal Maison Hotel In Newcastle, the location near the Tyne river was great and ample parking available, although its across the road from the hotel. Staff were very helpful and advised me on the best places to visit whilst in the city. Lovely clean and comfortable room.

Malmaison Birmingham
We had a truly memorable experience during our recent stay at Malmaison Birmingham. My partner and I were celebrating our 10 year anniversary and decided that we’d like to head back to where we met. We felt so lucky! Our stay from start to end was brilliant. All staff we met were brilliant. However, there was a shining star when we met Warren as our waiter. Our two friends were late but the restaurant held our table regardless. Our waiter, Warren was a breath of fresh air! Handsome, charismatic and totally charming he guided us through both the wine and food menu with eloquence. At the end of dinner we spoke more and we were delighted to hear that Warren is studying chemistry at The University of Birmingham. He’s just had a gap year in San Fran. It was great to hear his tales of the city! Warren made our night even more special and unique. We really hope that he does well in the perfumery business. Chanel will have their new shining star!
Xxxx

What a dreadful rip-off the Malmaison Hotel at Brighton Marina is. We had booked, room only, some weeks ago but on arrival were initially offered a disabled room (310). We asked to be moved and were given a tiny double room (210) with any spare space occupied by a metal frame, ideal to bump into. The aircon struggled to work and there are no soaps provided, just budget hotel style dispensers. The toilet paper was so thin we could read our newspaper through it. What a terrible experience and at £178 per night, room only, not one we will ever repeat.

A shout out to the excellent and professional staff at Malmaison, Dundee. I have visited 3 times so far and each visit has been exceptional. A very welcoming and warm atmosphere. The staff are very friendly and the food and drinks choices are really good, I would highly recommend their cocktails 🍹. Although I haven't stayed as a guest I have seen their rooms and they are superb. They have a lovely outdoor terrace to enjoy their wonderful cocktails and excellent food. Also great views over the River Tay. Definitely worth a visit even, like me, you just want to stop off for drinks or food or both. I would like to give a special mention to Jordan, Dale, Amy and James, thanks guys for making my visits so enjoyable 😊🥰

York. Nice room but dark. Room was really cold and although we found how to put heating on not sure it was in the bedroom part of the room. I slept with bathrobe on!

Dinner menu and breakfast choices poor. More choices at breakfast re continental ie cheeses, cooked meats etc would have been nice. Not the best Cumberland sausage neither felt it was processed or done in the microwave. Second day we ordered breakfast box to the room for partner. I had already paid for breakfast in the room rate which was an extra £150 for three nights so for £25 he got bowl of fruit, box of cornflakes, milk and toasted gluten free bread toasted on one side. No butter/ margarine or jam. Absolutely disgraceful. And it was late! Disgusting when we could have gone up the road paid £10 each for somewhere who had a gf menu! Also first breakfast we were placed next to two females who should have had a volume control with them then they were joined by another colleague who joined in who was equally as noisy. The whole relaxing breakfast experience we were expecting was spoilt and not sure why staff did not ask them to keep it down

We booked for dinner on Saturday as had family joining us however the choices were limited along with prices. We don’t mind paying the price for good food but there was nothing appealing not everyone wants steak or burgers. We cancelled our reservation and ended up going back to Judges where we had ate the night before and had lovely food Malmaison take note re their menu!

Few things definitely need improving on!

Malmaison Brighton….
Upgraded to a deluxe sea view room more than a week prior to my stay, a two year delayed bday celebration for my sister and I following death of our father. Prior to the stay I had contacted malmaison customer team to ensure they had the upgrade, they did. Day of the stay I am called by reception who tell me there is an issue with the room and do I need a twin room. I said I did, I was then offered a ‘continental’ twin, which is a double bed with two duvets…I said no, that’s basically a double bed…I asked if they were overbooked, I was told it was a maintenance issue. The receptionist said she would speak to her manager and get back to me. Less than 5 minutes passed and she called me back and told me the issue was now resolved and on arrival we would get a free Prosecco because I had been worried by the call.
On arrival at the hotel we were asked to wait for the manager as there was an issue with the room…we were offered a free Prosecco…we sat down with a non alcoholic cocktail and waited. 45 minutes later I went to reception to see what was going on. It takes a while but basically the issue was there was no deluxe sea view twin room, all were taken by people who arrived the day before…so our option was a double room, or standard twin…I felt so angry and so disappointed and basically lied to. Apparently scaffolding on 3 rooms, I guess 3 of the 5 twins meant a shortage of twin rooms…we were told there were only 2 twins in operation…we counted the rooms with scaffolding from outside later…so we end up being offered breakfast as compensation as that was all the reception person was authorised to offer and a standard twin…the standard twin is a dark internal room, nothing special. A room I would not recommend. The only reason you’d stay at this hotel is the sea view. The marina is an unpleasant area, getting out of it to walk into Brighton means negotiating a kind of wasteland of car parks…if we had known about the issue earlier we would have gone to another hotel…I complained in writing last Friday, have yet to hear….we checked out a day early…my previous stays at Malmaison hotels have generally been good but it’s been some time since the last one, and I fear the chain is going downhill

visited last night with my sister was fabulous the service by Daniel & Connor was so special my sister & I felt like royalty Connor made us a fabulous cocktail and the singer Calum was really good so easy listening Thank you all !!!

Last review it was a hotel back on top.
How wrong Sunday Lunch a disaster who at head office decided to change roast chicken to roast chicken breast cardboard with a rainforest ontop.
Please get a grip Sunday lunch not Sunday salad.

We stayed at Newcastle Malmaison and the reception and cleaning staff were really helpful and friendly.
A special mention should go to Tessie who was looking after guests at breakfast. She was super polite and did everything she could to make it a great experience. My wife was not well and she helped me to organise bring some breakfast up to the room for her 😊

I ordered the blue cheese salad which consisted of lettace, 3 nuts and 3 5mm cubes of blue cheese.no dressing, nothing else.Cost 9 pounds.sadly I forgot to take a photo..

Stayed in Malmaison Liverpool and prepaid for Club Room. Queued for more than 10mins at Check-in with a queue out the door and just one staff member on Reception. I was then given a room key for a room that was already occupied with someone in the shower!! How is that even possible?! They then made me wait another 10mins at Reception while they got me a new room! I had to ask for the Manager twice who never appeared. The bed was uncomfortable and the sheets were scratchy. Don't bother.

First of all we booked with Mal mason through booking.com and wasn’t aloud to pay up front for it to be cheaper we was made to pay more on the day, I put in a request when booking, and then asking at reception which they assured it was there, then we phoned again and then still never received! So we gave up and got our son in bed with us. Instead of going out for food we ordered from room service, first we recieved the wrong order, then secondly my food I sent back came back warmed up, I know this because I taken a piece of chicken out of the middle to see if you did this and low and behold it was exactly the same meal! So I phoned and sent it back then went to subway, and then to top it off after the p1ss take of the night we had and having to eat a sandwich for tea! The bloody air con starting going off its head at 12 on wards, as you will see on the records I’ve reported some of this. It’s a shame because we have stayed here quite a few times and will not now due to the bad experience, just to top it off!!! I drove 2.5 hours each way to get to your establishment and my wife is also pregnant and I’m still feeling the brunt of booking your hotel now!! Please respond to this complain as spending over £200 for this ear ache is a nightmare! Thanks Jordan