Malmaison Hotels Reviews 

Initially booked 2 rooms on the website. Wanted to extend the stay but website wouldn't allow me to amend so called the hotel.

I had booked a double for myself and a family room for my daughter and mother which they queried. They stated the family room has a single pull out bed/chair which is only suitable for children. I pointed out there was no mention to this on the website but they were adamant i should change to a different room. I explained it was for my mother and daughter and had to be a twin.

We checked in and the bathroom and bedroom are all open plan which is totally unsuitable for non married or couples. You come out of the shower straight into the bedroom. There is a wall of transparent glass and nothing else to hide your modesty. Totally unacceptable and a case of design over function. I have never had before, and do not want again to walk out of a shower cubicle directly into the bedroom. I expect a separate bathroom, particularly at the prices they charge.

Went to reception and was told i should have booked a family room!

Went through what happened on the phone and was told the family rooms have a double sofa which converts into a double bed suitable for adults, and they have a separate private bathroom.

Ate in the restaurant the first evening and was servced by a brilliant waitress.

2nd evening again went to the restaurant and was told they have no pasta. How can a restaurant run out of flour and eggs? Seems they don't make anything fresh but buy it in ready made and just warm it up. Not good for the prices they charge.

We had prepaid the evening meal so came to the end of the meal on the second night and was given a bill for the entire meal and was asked to sign for it. I explained it was wrong and should only be for drinks as we had the evening meal package. Waitress said okay but can you sign it anyway, which I refused and asked for a correct bill. She then rolled her eyes, gave a loud humph and said she would have to get the manager to do it and walked off.

10 minutes later the manager arrived and asked me to sign the incorrect bill and he would sort it out later, again I refused. I also asked for the service charge to be removed as the waitress was just rude. He looked like he really didn't care and just kept insisting I sign the bill which I continued to refuse. He eventually gave up and walked off.

Went to check out on the last day and was presented with the wrong bill!

You really couldn't make it up.

Mistakes happen but it is the way they are dealt with that matters and having to argue with the waitress and then bar manger in the middle of the restaurant over an incorrect bill is not acceptable or professional.

Malmaison have a lot of 1 star reviews and have never responded to negative criticism, which shows what they think of their customers.

I have had better stays and service in basic Holiday Inn Expresses and will never stay in a Malmaison hotel again

Just spent a weekend at Malmaison with my son who is a student in Aberdeen. Amanda Brack and her team have been excellent yet again. Nothing is a problem. Great location comfy rooms and lovely bar. Until next time!

We booked the restaurant as part of York Restaurant Week which is 2 meals for £40. First, no one could find the booking. Neither were they sure about the promotion. The restaurant staff blamed their other colleagues for the mistake, telling us that this happens often. We were eventually offered a place on the balcony. We accepted it because we assumed it was their dining area. The balcony was freezing cold, for which we were offered blankets. It was very dark and no one else was eating outside. Our mistake was we should have left at that point. However, I persuaded my husband to stay. I am vegetarian. I let the waiter know this. When our meals arrived there was meat in both dishes. The meals are served in a box. I was under the impression that I had been served a vegetarian meal. I ate what I thought was a meat substitute dish only to find it was pork. We thought that our plates must have been mixed up so I swapped with my husband only to bite into chicken! It was so dark we could not see anything. We could not even read the menu. In the end, I was so concerned that I might end up eating more meat I left my meal. My husband ate some of it. I told the waiter what had happened and he blamed the kitchen staff for the mistake. The York Restaurant Week was advertised by the restaurant as a 2-course meal. However, when we attempted to order a dessert we were told that we would be charged additional. We were given a dessert wine as compensation for their error in not providing a vegetarian meal. By now we were just desperate to get out of there. I have sent the service team an email about my experience but have not yet received a reply. Therefore, anyone who is a vegetarian please be careful and double-check with staff that you have a meal that is what it claims to be. In all honesty, I would also double-check if you have any allergies. I will not be eating there again and neither would I recommend the restaurant to any of my friends. Honestly, we felt like we were second-class diners. Poor show Malmaison.

Currently at your Oxford hotel. Incredible service in the bar, the cocktails are perfectly made, exceptional service and would highly recommend. Perfect evening

We stayed at Malmaison Liverpool Saturday 16th February. I wanted to write this review to say a big Thankyou to Taylor who made our lovely cocktails and to Rebecca who was our waitress. Both were wonderful with us. As were Cat and Ivan’s who served our breakfast and went above and beyond with our dietary requirements. All staff so attentive, polite and friendly. Excellent standards of customer service. Thankyou all for a wonderful stay. Jo

Stayed at brand new Malmaison deansgate Manchester, how disappointing, advertised as iconic hotel, the room was so dark you could barely find anything, meal - basic and bland food and Sora - cocktail bar has wonderful views of Manchester - if you like to look at construction. Not a patch on Piccadilly and double the price.

Edinburgh - Mediocre room, very dark. Not even a bottle of complimentary water. Basic TV experience. What was once cool/trendy now past its best. Tiny relaxing guest area. Hotel layout feels like a warren. Does not feel like a four star hotel.

Mal Maison Manchester Piccadilly.
I have stayed at this Hotel so many times over the last 20 years and would not consider the need to go elsewhere until now!
Whoever they employed to re design and refurbish this hotel is clueless to what any hotel guest actually requires from a good hotel room.
This company is squeezing margins at the expense of functionality
Mirrors not positioned near lights, ceiling lights so dim the whole room is like a cave. Drench showers with flow restriction, you have to spend twice as long in the shower just to get wet. Towel rails so small that you have to be an expert in origami just to dry a hand towel. There are more lights behind the reception desk than in the whole hotel room. Just awful. Can’t see to get ready to go out.
As usual, you get the standard “I’ll pass your comments on” from the reception desk, knowing full well they won’t bother.
Sorry Mal maison but you’ve lost a loyal customer.

Currently in attendance at a party in the Malmaison in Dundee! Firstly it’s f**king Baltic, so clearly they don’t pay their heating bills. Then let’s get onto the drink - big room, tiny bar, certainly not big enough to adequately service the amount of people here. Having to buy two rounds at a time so not to spend all night in the queue. No-one collecting empty glasses or bottles from tables and I’m sure they make up the prices as they go along. Been to the bar 3 times for exactly the same drinks and had 3 different prices. Finally just to drive the final knife in the pints aren’t actually pints, on close inspection of the glasses they are actually 2/3 pints but we are of course paying pint prices (at least!!!)

Contacted “The Team” beginning of September about an issue. Followed up several times, not even had the courtesy of an acknowledgement, let alone a response. Won’t use again.

Enjoyed a relaxed Friday Lunch with excellent service from Tessie.
Malmaison have lots of offers for meals and drinks - Will return again.

What can I say this company (Brighton based) have totally exceeded our expectations,
Gorgeous room stunning views absolutely everything at my fingertips.
The biggest thank you ever to (Conor & Ellie) who made my husband and mines stay absolutely exceptional
Above and beyond,
Totally recommend to all
Hotel is amazing
Views are outstanding
Food is beautiful
Don’t need to leave hotel unless necessary
Thank you all so much
Jade & Ricky price Room 327
5* customer service
Definitely deserves a 5* rating

Great location ideal for shopping 5 minutes walk to Marks and Spencers (keep my wife happy) very clean nice bar and restaurant great staff many thanks to Sheryl excellent service 👍

Nice enough hotel, clean. The baths are high I almost fell out trying to get out. There wasn’t a toilet brush much to my dismay. Shower gels etc smelt delightful which I was thankful for as if forgotten mine.

The bed was very comfy, at home I have a superking so was worried about the double, but Honestly me and my husband slept very well. I ordered room service and unfortunately the food was cold, although this was the case the arrival was swift.

Good services. Stayed couple of nights and we will stay again. Thanks

I never actually made it to Hotel Malmaison because they cancelled my 50th Birthday booking with a week's notice, leaving me to find somewhere to have my party instead. Disgusting behaviour and the worst professionalism I have ever encountered! I would give them zero if I could.

We had an afternoon tea in Cheltenham. It was excellent. A varied selection of savoury items including a mini burger and prawn cocktail. Excellent selection of cakes plus freshly cooked scones and real clotted cream. Staff were attentive and excellent. Highly recommended

I had to stay at the Malmaison in Leeds for a 3 month period for work. I was issued with a free upgrade on arrival. The variety of food and drink available made it great for eating in the hotel and the room was cleaned frequently. The staff at reception were kind and attentive when I requested anything for the room. The room had a great view and all the amenities I required for my stay. I would definitely stay at Malmaison again.

Newcastle - petit spa and restaurant- it’s the staff that make this place- from the pleasant greeting on the reception desk to the waiting staff in the restaurant and all those in between.
Spa treatments were excellent (mine was as good as those I’ve had in places like Gleneagles and my friend liken hers to Rockcliff). Staff were attentive and got the balance of friendliness / professionalism just right.
Moving on to the restaurant- lovely staff, food was really flavoursome and the sticky toffee pudding was definitely up there in the top puds! Being objective - yes the facilities don’t include a steam room or a pool and the robes were slightly past their best but other than that it is a lovely clean ‘petit spa’ that is a hidden gem and well worth a visit.
I will definitely be booking a pre Christmas revisit.

Have tried numerous attempts in several ways over several weeks to contact Malmaison York about spa packages and a stay for a special occasion. No one has ever got back to me.