Pru UK Reviews 

The person I spoke with was very helpful and informative

Member of your team was knowledgeable and helpful

I have been investing in my workplace Defined Benefit pension for some years but knew I should be adding to a DC pot to supplement as I started quite late. Our institution works with Pru so without enough research I started putting money each month in to what they call an AVC. Their frequent delays to invest the monthly payment, poor online interface, patchy communication and gaslighting ( apart from their phone team who have always seemed excellent but a little powerless to change the creaky culture) meant very soon I decided to change tack and invest in a SIPP myself and transfer the tiny pot over. I am now stuck in an endless loop where Pru won't believe that this tiny pot is not being eyed by fraudsters, and so haven't let me transfer my own small amount of money out for months and keep sending ever more hoops for me to jump through after I give them the info they've asked for. I was only with them a few months but hopefully will be free of their endless red tape, high fees and and paper-based communication soon.

I spoke to a highly professional advisor who made the process I wished to complete very straightforward.

Horrendous!!
As Power of attorney for my late father I had been attempting to draw down his pension before he reached the age of 75 to pay for his care needs. Their lack of knowledge around POA is very concerning, after 3 years and not getting anywhere, asking for same documents, time wasting, not understanding the Poa documents my father sadly passed last year having turned 75. We are now 12 months into dealing with his estate due to the delays caused by Pru and their lack of knowledge, accountability, customer service. Solicitors are involved which is also costing a lot of money and we’re not getting anywhere. This has caused so much stress and anxiety and has resulted in family disputes over the years, I would not recommend this pension provider to anyone!

Very poor customer service. Extremely slow.
They often offer goodwill payments of <£100 but this is valueless as whilst they state they will make a goodwill payment in reality they never follow through and actually make a payment

I found the whole process and assistance in my dealing with Pru, was very straight forward, very well handled with all the questions i needed being well covered to and the relevant documents being supplied as agreed.

You get there eventually if you persist with the communication.

an easy experience

Excellent service with polite and helpful staff.

I achieved my objective but it took more time than I consider reasonable and I was given some confusing information which proved to be incorrect.

Very helpful

Friendly, helpful and took the time to explain the process.

All the information was provided as requested

Customer service is the loewst of the low, even asking a generic question for my dying brother they cannot help me. Leave well alone they give you zero help.

Called when they say they will call, which is same day, and did exactly what I requested quickly!

Very helpful thank you

Straightforward process and helpful staff

I lost a property purchase last year due to Pru taking so long with my pension drawdown. I am now in a situation whereby I have been trying to withdraw funds from a Pru bond since last November and I am now faced with legal action from outside parties due to the Pru. See following correspondence which is pretty unbelievable behaviour from a well known company. I would certainly try and look for an investment company with better customer service if you value your cash.

Hello.Sharon ,

I am receiving no replies to my emails regarding the release of my funds from the above bond.
I have put a complaint in as this matter has been dragging on since November however the complaints dept at the Pru have told me I don't have a bond with you?
I am faced with legal action now due to non payment of a debt not related to Pru but for which i await my own funds from the Pru.
This is my own money I am trying to withdraw what exactly is the problem that Pru have ? A property purchase fell through last year also due to the actions of the.Pru .
Can someone help me out here please or at least respond.?

Regards

John S Worley

MATTER WAS FINALLY SORTED OUT VERY QUICKLY AND EFFICIENTLY BY A REAL HUMAN . THANK YOU VERY MUCH FOR YOUR ASSISTANCE MARTIN WALKER EXCELLENT THANK YOU.