Pru UK Reviews 

Helpful, knowledgeable and polite customers service

Initially it was difficult to speak to someone in the correct department; however, once I was able to discuss my pension with the right person the response assistance and information I received was extremely helpful.

Really happy with the ease of the process and swift response.

The whole process from start to conclusion was simple and straitforward. Instruction were clear, and ensured that confidence in the outcome was secure.

ABLE TO DO WHAT I WANTED ONLINE THEN EXECUTED IN A TIMELY MANNER

Happy with the service and Happy with the outcome

The Pru communication was very clear and precise

Very professional and competent.

The friendly people who arranged my request/

The ease of making my request

After taking 4 months previously to get the first half of MY money out (see previous review), I am now trying to get the rest of my money out. I thought this would be simple, all the forms are completed, bank account associated etc.
However the website refuses to allow this, it just hangs and glitches (across multiple computers, browsers and after clearing cache etc). I have asked them and now they insist we fill out more forms to get hold of MY money.
Never, ever trust this company with your money.

Dreadful!!
Trying to transfer my pension to another provider.

This is supposed to be a stress free and smooth process..

With this lot it is anything but .. They have been incredibly obstructive..a dreadful drawn out process asking me to fill in form after form after form snd basically NOT ALLOWING ME ACCESS TO MY OWN MONEY.

Asking inane question after inane question as if l am a child or possibly cognitively challenged in some way.

I WANT TO TRANSFER MY PENSION TO ANOTHER PROVIDER.
WHY IS THAT SO DIFFICULT??

Of course they will make reference to the importance of due diligence and making sure that I'm not the victim of a scam etc etc etc etc.

A real two bob tin pot set up..

I really wish I'd never started a pension with this shower.

Message to Prudential

DO NOT REPLY TO THIS REVIEW WITH ONE OF YOUR POINTLESS , GENERIC AND UNINTERESTED RESPONSES.

EDIT:;
I did request you do NOT reply.
Perhaps typically you just ignore me…
Par for the course really..

It was well set out

Good service in the end few hiccups at the beginning couldn't send money to my bank account but got cheque via post quite quickly!

Easy to deal with, this is far too long I nearly gave up

Shocking - DO NOT try make these people your pension fund. Terrible investment options and restrictions - extremely poor comms.

ONE STAR – YEARS OF OBSTACLES TRYING TO ACCESS MY FATHER’S OWN PENSION

I very rarely feel compelled to write a review like this, but our family’s experience of Prudential has reached the point where it needs to be documented publicly.

My father is now 72 years old and has been trying to access his pension as a full uncrystallised lump sum. What should have been a clear process has turned into an extraordinary and exhausting succession of telephone calls, emails, letters, forms, signatures, changing requirements and apparently endless additional hurdles.

The wider history goes back approximately 12 years, with the most intensive efforts to resolve the matter continuing for the last two to three years.

We were previously led to understand that my father required a suitably qualified financial adviser before Prudential would proceed. After an enormous amount of effort, we have finally obtained the appropriate financial adviser, the necessary paperwork has been completed and returned, and we believed we were finally approaching the end of this process.

Instead, yet another requirement has now been introduced.

Throughout this experience, my father has made his wishes abundantly clear: he wants to access his pension as a full lump sum.

He understands that there may be tax consequences. He understands that financial advice may recommend alternatives. He is entitled to receive appropriate warnings and advice. But advice is not the same thing as preventing an adult from ultimately making his own informed decision about his own retirement savings.

The constant introduction of further requirements has left us questioning when this process will ever actually conclude.

What makes the situation particularly troubling is the sheer amount of time and energy that has been required simply to reach this stage. We have dealt with repeated conversations, correspondence, paperwork and different explanations over a period measured not in weeks, but in years.

My father should not have to spend his retirement repeatedly fighting to access money that he has accumulated for precisely this stage of his life.

We have now reached the point where the entire history is being compiled into a formal chronology, including correspondence, telephone calls, advice given, documents requested and delays encountered.

I also have serious concerns about whether the way this matter has been handled throughout has met the standards expected of a regulated financial-services provider. Those concerns will now be escalated through the appropriate formal channels, including the Financial Ombudsman Service.

I am not asking Prudential for a favour.

I am asking Prudential to bring this extraordinarily prolonged matter to a conclusion and enable my father, having received the appropriate advice and information, to exercise his decision regarding his own pension.

After everything our family has experienced, I could not in good conscience recommend Prudential to anyone based upon the service we have received.

I sincerely hope Prudential now takes ownership of this case, reviews the complete history rather than treating each contact as another isolated transaction, and finally resolves it.

Phone answered quickly and efficiently
I think tax liability on bonds is not as straight forward as first told

What sort of pension fund refuses to transfer?
I have an existing pension fund with the Pru
I recently discovered an old pension only worth
£1800 & decided to transfer it into my existing Pru fund, only to be told by the Pru this can only be done by a financial advisor!
Why the hell should I pay a financial advisor just to transfer £1800 ?
So I will now be doing the exact Oposite , apparently a financial advisor is not necessary to transfer my large pension pot into the smaller pot. So goodby Pru it’s been nice knowing you for 50 years 🤬