This website is just a middleman for companies who send you different products to those pictured and go silent when you contact them for a return. Manomano customer service won't do anything when this... Toon meer
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Lees wat reviewers zeggen
I ordered & was a bit worried because it was so much cheaper than anywhere else. It would have been delivered in 48hrs, but one of the digits in my postcode was wrong (my fault) so delivery was retu... Toon meer
ManoMano, champion du monde au niveau des prix, arrive en tête du classement mondial concernant le Pooltester II qui mesure les différents paramètres de l' eau, grosse arnaque donc au niveau prix car... Toon meer
Bedrijf heeft geantwoord
I have ordered twice from ManoMano and on both occasions the items were packaged really well and delivery time was ok. I bought 1 mirror for inside first and then 2 for the garden. All were very good... Toon meer
Bedrijfsgegevens
Over ManoMano
Geschreven door het bedrijf
Millions of products available
No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.
Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.
Have a question or need advice? Get a quick response from our experts via live chat.
Low prices, all year round
Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.
A website and app that protect your purchases
Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.
No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.
Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.
Have a question or need advice? Get a quick response from our experts via live chat.
Low prices, all year round
Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.
A website and app that protect your purchases
Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.
Contactgegevens
Frankrijk
- manomano.co.uk
3,0
Gemiddeld
12K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Extremely disappointed
Extremely disappointed. After placing and paying for my order of a console table.
The tracking number they gave me for Evri would not accept my postcode. Saying no parcel for this address. Have been going back and forth for 2 weeks to no avail. This morning the seller told me its been delivered. No It has NOT!! I keep asking them to contact the courier to no avail. Have now asked for a full refund. Of which I can't have till the 30th December. Ruined my Xmas as this was a gift. Won't be ordering from this company again!!
16 december 2025
Review zonder uitnodiging
Antwoord van ManoMano
Hello Natalie,
We’re very sorry to hear that you’ve experienced an issue tracking your recent order, and we apologise for any frustration this has caused.
Unfortunately, we’re unable to look into this further as your review doesn’t include an order reference number. We’d really appreciate it if you could contact us directly so we can assist you properly.
Our customer service team can be reached via our contact form, by telephone, or through our Live Chat feature, and they’ll be more than happy to help resolve this for you.
We look forward to hearing from you and helping get this sorted.
Kind regards,
ManoMano UK
(sent via mail)
Great personal customer service which is a rarity these days!!!
Great service!!!
Used the site for the first time the other day, to order a dewalt drill adaptor.
Price seemed almost too good, so i was a little apprehensive. The package was sent via dhl and ended up delayed for some reason, but after i had raised the issue, Megan from customer service was immediately on to it and informed me that she would update me every step of the way until the item was delivered. Fortunately it arrived this morning!!! Many thanks to Megan, as it is extremely rare these days to find a company with any form of personal service. I am very happy with the adaptor and will certainly be uaing manomano again!!!
24 december 2025
Review zonder uitnodiging
Hallo
Hallo
Habe eine Tischkreissäge von Bosch gekauft
Es ist leider defekt
Und bräuchte wirklich Hilfe
Habe angerufen telefonisch der Mann war sehr freundlich
Jetzt wollen Sie Bilder haben von der Maschine
Was für ein Unsinn
Der Motor ist mitten im Schnitt stehen geblieben
Also nicht mehr funktioniert
Jetzt wird hin und her geschrieben
Habe jetzt eine kaputten Maschine
Und mein Geld ist weg
Und werde ich jetzt weiter berichten
Wie die Sache ausgegangen ist
Guido Schmengler
21 december 2025
Review zonder uitnodiging
Antwoord van ManoMano
Guten Tag, vielen Dank für Ihre Nachricht. Ihre Zufriedenheit ist uns sehr wichtig und wir bemühen uns, stets unser Bestes zu tun. Ihre Kommentare sind uns eine große Hilfe, sowohl die positiven als auch die negativen! Leider haben wir keinen Zugriff auf Ihre Bestellung, um Ihnen weiter zu helfen, weil Sie mit Ihrem Kommentar keine Bestellnummer (M2...) eingegeben haben. Bitte melden Sie sich bei uns hier (https://faq.manomano.com/hc/de/requests/new), sollte es zu Fragen oder Problemen kommen, wir helfen Ihnen gerne. Wir stehen Ihnen gerne für weitere Fragen gerne zur Verfügung. Mit freundlichen Grüßen, Ihr ManoMano-Team
(per E-Mail gesendet)
Stay well clear when I purchased the…
Stay well clear when I purchased the order it said expected delivery date 21/23 so I didnt check progress until the 23rd only to read apparently it was delivered on the 15th. Absolutely nothing was sent to my delivery address. Stay well clear people!
23 december 2025
Review zonder uitnodiging
Antwoord van ManoMano
Hello Daniel, We're glad to hear that — thank you for your message. We're still actively monitoring the investigation with the seller and courier and will update you as soon as we have news. Thank you for your understanding, and we wish you a very good evening.
Useless & untrustworthy company! Be warned!
Ordered an item, I tried to cancel the order within 5 minutes of ordering, A relative quick time frame email from ordering!
The seller stated (after 8 hours, obviously when back in work, which I understand) that it had been shipped, so they could not cancel the order. Fair reply and okay, as running my own businesses, I will have to accept that and I will receive the order and I understand that. Not a problem.
The seller then stated that they could do a partial refund (45 minutes after their above reply).
So I queried their statement from the sellers 1st email that the item had been shipped and that they could not cancel the order.
No reply from the seller regarding my query, they just went a head and supplied a partial refund, even though I have not and did not accept it.
So no item (even though the seller stated it was shipped), and a partial refund, so it has cost me money for nothing. Luckily it is not a significant amount, but there is a principle!
I have contacted the seller stating that I would either be happy with the item or a full refund, as either the item has been shipped (which they stated) as they couldn’t cancel the order or a full refund as the item wasn’t actually shipped!
Stay clear of this company and be warned!
Its a crafty way of making money for them as obviously the item was not shipped and they could have easily canceled the order, if the item has shipped (as they stated), then I will receive it for £2 less the actual cost, which I do not think will happen!
Manomano, please check my account messages with the seller and please confirm the above statements and queries in your reply.
Please also send an email into my Manomano account with your next steps regarding this unprofessional, poor customer service and totally unacceptable seller.
Thank you.
18 december 2025
Review zonder uitnodiging
Antwoord van ManoMano
Hello Neil,
Hello,
Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!
I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to the order not being cancelled before it was dispatched.
As you have not provided an order reference number in your review, please contact us directly with further information so that our team can help you.
We will then ensure to process your case as quickly and satisfactorily as possible and resolve it for you.
Best wishes,
ManoMano UK team
(sent via mail)
Billige Ware
Lichternetze die angeblich über angeblich 60€ gekostet hätten, haben eine billige , schlechte Qualität und sind schon beim auspacken gerissen !!!
Kommunikation eine Katastrophe, nur mit KI Assistenten. Hat mich viel Zeit und nerven gekostet und am Ende nix erreicht !!!!
Nie wieder
8 december 2025
Review zonder uitnodiging
Antwoord van ManoMano
Guten Tag, vielen Dank für Ihre Bewertung. Es tut uns leid, dass Sie unzufrieden waren. Wir konnten in unserem System einsehen, dass Sie mit dem Händler aber bereits in Kontakt getreten sind. Der Händler bemüht sich, Ihnen zu helfen und eine zufriedenstellende Lösung zu finden.Bei weiteren Fragen können Sie gerne hier (https://faq.manomano.com/hc/de/requests/new) unseren Kundenservice kontaktieren.
Mit freundlichen Grüßen, Ihr ManoMano-Team
(per E-Mail gesendet)
Outstanding customer service.
I ordered & was a bit worried because it was so much cheaper than anywhere else. It would have been delivered in 48hrs, but one of the digits in my postcode was wrong (my fault) so delivery was returned to sender. I spoke to Amel from customer service, he was amazing! He sorted everything & kept me updated through out. I received the vacuum cleaner in no time. Absolutely outstanding service.
17 december 2025
Review zonder uitnodiging
Ich habe eine Makita-Kappsäge gekauft
Ich habe eine Makita-Kappsäge gekauft, die defekt ist und das dem Absender auch auf französisch mitgeteilt. Er wollte sich vor 4 Tagen innerhalb 24 Stunden melden, wohin ich sie schicken soll.
Habe bis heute nichts gehört.
17 december 2025
Review zonder uitnodiging
Antwoord van ManoMano
Guten Tag,
vielen Dank für Ihre Bewertung.
Es tut mir leid, dass Sie eine negative Erfahrung mit unserem Service hatten. Bitte teilen Sie uns Ihre Bestellnummer oder Kundennummer mit, damit wir uns Ihren Fall genauer ansehen und eine mögliche Lösung finden können.
Gerne können Sie uns ebenfalls telefonisch oder per E-Mail kontaktieren.
Unsere Teams sind erreichbar unter +4969 96759032 (Anruf zum Ortstarif) von Montag bis Freitag von 8 bis 20 Uhr und Samstag von 9 bis 18 Uhr.
Gerne können Sie uns ebenfalls hier (https://faq.manomano.com/hc/de/requests/new) eine Nachricht unter Angabe Ihrer Bestelldaten an unseren Kundenservice senden.
Bitte melden Sie sich bei uns, sollte es zu Fragen oder Problemen kommen, wir helfen Ihnen gerne. Wir stehen Ihnen gerne für weitere Fragen gerne zur Verfügung. Mit freundlichen Grüßen, Ihr ManoMano-Team
(per E-Mail gesendet)
Crap customer service
Crap customer service ! No contact number ! Responce after 2 days ! Crap seevise
15 december 2025
Review zonder uitnodiging
Antwoord van ManoMano
Hello Greg,
Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!
I am sorry that you are not satisfied with your experience on ManoMano.co.uk
I see that you have not yet contacted the Seller or ManoMano. As you have not provided any further details about your order in your review, please contact us directly either through our contact form, our live chat feature on our website or by calling us on 01766808005.
We will then ensure to process your case as quickly and satisfactorily as possible and resolve it for you.
Best wishes,
ManoMano UK team
(sent via mail)
Keine Kontakt möglichkeit
Keine Kontakt möglichkeit
Zwei artikel nicht erhalten
12 december 2025
Review zonder uitnodiging
Antwoord van ManoMano
Guten Tag,
vielen Dank für Ihre Bewertung. Es tut uns leid, dass Sie aufgrund der fehlenden Lieferung unzufrieden waren.
Wir konnten in unserem System einsehen, dass Sie mit dem Händler bereits eine Lösung gefunden haben. Aus dem System entnehmen wir, dass eine Erstattung veranlasst wurde.
Bei weiteren Fragen können Sie gerne hier (https://faq.manomano.com/hc/de/requests/new) unseren Kundenservice kontaktieren.
Mit freundlichen Grüßen,
Ihr ManoMano-Team
(per E-Mail gesendet)
Not recommended. Avoid buying from this website!
We placed two orders on the 1st and 4th of December. On the 11th of December, we received an email notifying that both orders would be refunded, but no explanation was provided. As we required these items urgently, we are very disappointed with this experience. Additionally, as of the 15th of December, we have yet to receive our refund. Based on this experience, unable to recommend this company.
15 december 2025
Review zonder uitnodiging
Antwoord van ManoMano
Hello Lina,
We’re very sorry to hear about the inconvenience caused by your orders being cancelled and refunded.
We have contacted the seller and asked them to confirm the reason why the orders were cancelled and refunded. The seller will contact you directly by email within 24–48 working hours to provide further clarification.
Please note that the refund was actioned on 11th December. Depending on your bank or payment provider, it may take up to 5 working days for the funds to appear back in your account.
Thank you for your patience and understanding while this is being looked into.
Kind regards,
ManoMano UK
(sent via mail)
Top Einkaufserlebnis; Sehr begeistert
Top Einkaufserlebnis! Die Website ist übersichtlich, die Bestellung unkompliziert und die Lieferung blitzschnell.
Der Kundenservice reagiert extrem schnell und findet sofort eine Lösung.
Ganz klar fünf Sterne hoch zehn mehr als verdient
Jederzeit immer wieder..!, und natürlich empfehle ich MANOMANO liebend gerne an alle Interessenten weiter.
15 december 2025
Review zonder uitnodiging
Items never delivered
Placed my order on the 2nd December it said it would be delivered by the 8th at the latest but no sign of it, I messaged customer service and I've had no response from any of my messages it just says someone will get back to me within 48hours.
I have tracked my order everyday and it has said not delivered but on their site it's status is now showing as delivered, I'm very disappointed as I spent alot of money to have our bathroom finished before Christmas and I have no shower tray or screens to fit, let alone money to repurchase theses items as no one is returning my messages.
14 december 2025
Review zonder uitnodiging
Antwoord van ManoMano
Hello Emma,
Thank you very much for taking the time to leave us a review.
We would like to reassure you that your order is now out for delivery with our courier, XDP. We sincerely apologise for the delay in receiving your order and understand how frustrating this can be. Please be assured that we have been closely monitoring the delivery and are doing everything possible to ensure it reaches you as soon as possible.
If you have any questions, require an update, or need further assistance at any point, please don’t hesitate to get in touch with us. Our customer support team is always happy to help and ensure you have the best possible experience.
Thank you again for your understanding and continued support.
Kind regards,
ManoMano UK
(sent via mail)
Lieferung sollte innerhalb weniger…
Lieferung sollte innerhalb weniger Werktage erfolgen. Dann die Nachricht acht Wochen Wartezeit. Nach acht Wochen ist das Produkt immer noch nicht geliefert. Ich frage nach es heißt ich soll noch mal vier Wochen warten. Jetzt hab ich vier Wochen gewartet. Hab immer noch kein Produkt wieder keine Rückmeldung vom Verkäufer. Ich möchte mein Geld zurück!!
13 december 2025
Review zonder uitnodiging
Absolutely disgusted
Absolutely disgusted. Ordered two pendant lights. Was struggling to get access to the delivery details. Managed to get in this morning and view only to find out apparently the delivery happened yesterday. We are a small hamlet so DPD knows where we are and my office is at the front of the house so anyone has to pass by my windows..NO details of who the courier is, No photo evidence and no signature evidence. Just an instruction to wait until the sellers contacts me back.
9 december 2025
Review zonder uitnodiging
Antwoord van ManoMano
Hello Ade,
Thank you for your review. We can confirm that your order has been delivered to the courier’s delivery depot, not your delivery address, and it is still on its way to you. We’re sorry for any confusion this may have caused.
The seller will be emailing you shortly with an update to confirm this. They currently estimate that your order will be delivered to your address by 11th December at the latest.
If you need anything further in the meantime, please let us know.
Kind regards,
ManoMano UK
(sent via mail)
I bought a large item for £619,it was…
I bought a large item for £619,it was refunded (but not received yet)due to “apparently” my address being incorrect even though it was correct and other things manage to get delivered to me(i am near Bristol)so not exactly hard to get to!
I am guessing that even though Mano Mano says they can deliver here in the uk,that only depends on which cheapy delivery/courier the actual seller has chosen to use and may not actually deliver here at all and you will then end up getting a refund!
We have bought the SAME item AGAIN for a second time but through my partner and i am intrigued to see if it actually arrives this time or whether i am correct in my thinking!
“IF” we do receive the item i will fully delete this review and give a full five stars but if not i will make sure to let others know how the sellers are using couriers that do not actually deliver to certain place's even though it states they do and i will attach my screenshots of proof!
No matter what Mano Mano reply,the inconvenience is hard hitting and does take it’s toll especially when you spend a lot of money on an item!
I will be back to let you know the outcome….
UPDATE….As guessed,MANO MANO states uk delivery however this is not true with this item so why have it on their site?Probably so they can earn interest of your money being sat in their account!!Absolutely awful company,there is no point in letting a seller sell with FALSE ADVERTISEMENT!AVOID THIS COMPANY!!
8 december 2025
Review zonder uitnodiging
Antwoord van ManoMano
Hello Sally,
Thank you for your review. We’re sorry for the disappointment caused. Delivery availability can vary depending on the courier used by each individual seller, and unfortunately some couriers are unable to guarantee delivery to certain postcodes or address types.
As no order reference number was included, we’re unable to look into this matter further at the moment. If you’d like us to review your case in more detail, please contact us directly and we’ll be happy to assist.
Kind regards,
ManoMano UK
(sent via mail)
Don't even bother with this company
Don't even bother with this company. I received part of my order on time, which was great. But the other part has disappeared. After notifying customer service..heard absolutely nothing. Had a plumber booked in to do the job at the weekend, now he can't do it until way beyond Christmas.
1 december 2025
Review zonder uitnodiging
Antwoord van ManoMano
Hello Mark,
Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!
I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to your order not being delivered in full.
As you have not provided any further details about your order in your review, please contact us directly with further information.
We will then ensure to process your case as quickly and satisfactorily as possible and resolve it for you.
Best wishes,
ManoMano UK team
(sent via mail)
Item received with damage
Item received with damage, sent email to customer service along with photograph proof, never received response.
20 september 2025
Antwoord van ManoMano
Hello Janine,
Thank you for leaving a review.
I’m sorry to hear you received your item damaged and that you’ve experienced a delay in our response. I can see that our seller, Electrical Emporium, reached out to you on 22nd September to assist with your concerns. Please reply to their email so they can help you further with this matter.
In addition, I will also email you shortly to provide further assistance and ensure you get the help you need.
Kind regards,
ManoMano UK
(sent via mail)
Hello
Hello! This has been a rather disappointing experience. My order was scheduled to arrive on November 28, but I still haven’t received anything, and I have not been given any information or support regarding its status.” Thanky!
30 november 2025
Review zonder uitnodiging
Antwoord van ManoMano
Hello Veronica,
Thank you for reaching out regarding your recent order. We wanted to inform you that your order was returned to the seller, UNHO66, by the courier Yodel.
To proceed, we kindly ask that you respond to the recent email from the seller, confirming whether you would prefer a replacement or a refund. Your prompt response will help us resolve this matter quickly.
Additionally, we have emailed you separately to offer further assistance until this issue is fully resolved.
Thank you for your understanding, and we appreciate your cooperation.
Best regards,
ManoMano UK
(sent via mail)
NOT a UK based company but use .co.uk…
NOT a UK based company but use .co.uk to hoodwink. Completely got me....Charged £47 in fees and duty before UPS would deliver the item. Charges and delivery amounted to 50% of the purchase price. Beware. Will never use again.
7 november 2025
Review zonder uitnodiging
Antwoord van ManoMano
Hello John,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience.
We have now actioned a full refund for your order. Please accept our sincere apologies for the issues you encountered with the seller. We understand how frustrating this can be and appreciate your patience while we resolved the matter.
Kind regards,
ManoMano UK
(sent via mail)
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