Maryum N Maria Reviews 

Do not buy from this website, such a scam. False advertising and poor customer service. Clothing item came with security tag on, would not even return or exchange product. Insisted that product went through thorough inspection prior to delivery and should not have any issue. What the actual hell.

PS Should have checked reviews prior to buying from this shop. 2.2 stars and always blaming their customers who complained about them, what a joke!

My experience with MNM has been extremely disappointing. First, my order was delivered late, and when it finally arrived, the kurta/shirt had oil stains and the laces were falling apart. The product quality was unacceptable.

When I contacted customer service, I was told they don’t have a refund policy. Later, they offered a coupon for the full amount I paid, but in their latest email, they changed the offer to just a 15% coupon. This is absolutely absurd and completely unfair to the customer.

The customer service is pathetic, and the policies are clearly not customer-friendly. Instead of taking responsibility for delivering a defective product, they have made the entire experience frustrating. I am extremely disappointed and would not recommend MNM to anyone. Think twice before purchasing from this brand!

My parcel was misplaced by courier company but MnM gave me full compensation.
I genuinely loved the customer service.

I'm in Riyadh and I order many suits from this website and each and every dress is elegent and comfortable . When ever I put on MM dress every body praised and ask me which brand is this and really you people work hard. Stay blessed Higly recommended

Ordered and paid for 3 dresses, it was recieved by my brother in pakistan and was later sent to Hong Kong as recieved( fully packed). I opened the pack by myself- it says on the pack ( 1pack quantity 3). However, there was just one dress in it. They are trying to prove that they have sent 3 dresses and we are just making stories.I searched maryum&Maria reviews and find out i was not the only one. They did the same thing to so many overseas clients( dont pay them a penny before recieving & checking your dresses).I order from so many brands, nth as such has ever happened from the sender or reciever. This is my worse experience. Wasted my time and money.

Mera order number (MNM179517)

Iske 4 article baqi hain
M/L size main

Asa
Mera yeh order kab dispatch hoga
Main wait ker rahi hoon
Apki company ne mera number bhi block kiya howa hei
Is articles ke M and L size ap ne nahi bheje hain

Cash on delivery per order tha

6 dress order kiye they

Only 2 dress dispatch kiye Maryam N Maria brand ne
Ryder ko maine full payment kerdi and ryder ke Jane ke bad packet open kiya to only 2 dress nikle packet se
Maryam N Marya brand ne only 2 dress dispatch kiye
and msg.Email kerne per bhi koi response nahi hei

Phone system ko band kiya howa hei

Intahai third class service hei Maryam N Marya brand ki online shopping ki

I wish I checked reviews before purchasing from them. I ordered 3 outfits 4 weeks ago. No emails. Then 1 email saying that one of my outfits are out of stock and they will credit me with voucher. I DONT WANT A VOUCHER!!!

Update. I gave an alternative outfit to receive instead but after 2 months of "communication" they have issued me a refund after seeing this review. I won't be changing my review nor my number of stars.

Extremely disappointing customer service at Maryam N Maria, Giga Boutique Mall.

I had a very unpleasant experience dealing with the counter staff, Maryam and Maria. Their attitude and manner of dealing with customers were extremely disappointing and far below what one would expect from a well-known brand.

Instead of being helpful and courteous, the interaction felt rude, dismissive, and completely lacking in professionalism. Customers should not have to feel uncomfortable or disrespected while making a purchase or exchange.

Good products and a nice store mean very little if the customer service at the counter is this poor. I strongly recommend that the management look into the behavior of the staff at the Giga Mall branch and provide proper customer-service training.

Very disappointing experience. Sales man are way well behaved than managers/cash counter persons. They need more training to deal with customers.When I asked them to xchange politely or if you don’t have size tell me the way out the response was nhe krty jao jo krna kr lo and then things get worst from both sides. Extremely disappointed. I expected much better from Maryam N Maria.

⚠️ VERY DISAPPOINTING CUSTOMER SERVICE — PLEASE READ BEFORE ORDERING

I recently purchased an item from this brand and was extremely disappointed with how they handled my exchange request.

The item I received did not meet my expectations based on how it was presented online. When I contacted them, instead of offering a reasonable exchange solution, I was simply told that exchanges are only possible for incorrect or defective items.

I understand that brands need policies, but a policy that leaves customers with no reasonable option when an online purchase doesn’t meet expectations is extremely frustrating—especially when customers are spending thousands of rupees.

What disappointed me even more was the attitude behind the policy. Customer service should be about finding a reasonable solution, not simply quoting a policy and ending the conversation.

I’m sharing this so other customers can make an informed decision before ordering. I would strongly recommend checking the exchange/return policy carefully before purchasing.

I have screenshots of my conversation and their response for anyone who wants to see exactly what happened.

And please stop giving lame and usless replies
For every other brand, customer satisfaction is the top priority
Aap log badtameezi kar k aur apni lame policies bana k apnay aap ko justify ni kar sktay
Customer ne agr damage ni kia aur picture mai aap log kuch dekha k bhejtay kuch hai tou yeh aap logo ki 2 numberi hai
Stop blaming customers by telling them your cheap policy kindly

1 Star – Avoid This Brand
This has been one of the worst purchases I have ever made.
I paid approximately USD 300 expecting a premium product. Instead, I received an item with a major manufacturing defect that makes it completely impossible to wear. The product is not just flawed—it is completely unusable.
The quality I received is nowhere near what the company advertises. The photos, videos and marketing create the impression of a premium product, but the reality is entirely different.
What is most unacceptable is that the company refused to take responsibility for selling a defective product. Instead of standing behind the quality of what they sell, they left me with an expensive item that is completely worthless.
A product at this price should never leave the factory in this condition. This is a serious quality control failure, and customers deserve far better.
Based on my experience, I strongly advise potential buyers to think twice before spending their money here. I paid for a premium product and received an unusable defective item. I will never purchase from this company again.

I eidh there was 0 star option worst customer service srnd me damged oackage stsin sll over white dhirt fuppatta color bleed on white dhirt… wrong size . I order medium they send small i contact them they gave me such a hard time and refuse to refund or return i have all the proof of stain and measurement but they dont want to admit the fault snd said in future they can offer compensation after this experience i wouldn’t purchase or even recommend rather want my refund and return their suit

Honestly this company just won't give up being shameful. This is my third review as they just won't back off. I gave an honest review and they tried to get it removed and failed I then reviewed again stating this behaviour and they tried again to get it removed and failed NOW they state that I reviewed the wrong company. I am literally laughing how can a company try so hard to remove honest reviews. I will keep reviewing and updating you all each time they try these things. I think they think trustpiolt should just be made up of positive reviews - well the whole point is to share a review which I did honestly and they can't take it. Keep trying and failing.

I absolutely love this brand! Their dresses, stitching, styles, and beautiful designs are always exceptional. I got my Walima dress from them, and it was stunning while being very reasonably priced.
Recently, I ordered an Eid dress with international delivery to the USA during their free shipping promotion. The dress arrived on time, and I received regular updates and tracking information throughout the process. I also want to appreciate Maryam and Maria from customer service, who responded promptly and urgently when I faced an issue.
Unfortunately, UPS asked me to pay customs charges that amounted to almost one-third of the dress's price, despite the shipping being advertised as prepaid and free. As a result, my package was delayed, and I could only receive it after paying the customs fee. This experience was disappointing and is probably the only reason I would hesitate to order internationally again.
That being said, the dress itself was absolutely beautiful, and the quality and craftsmanship lived up to my expectations. I hope the brand can make the customs process clearer for international customers in the future.

Absolutely terrible experience. I placed my order in February, and it is now June with no delivery and no genuine update. Customer service has been extremely poor -- they simply send the same generic, copy-and-paste response every time, claiming they are "checking with the courier." After several months, this excuse is unacceptable. There is no accountability, no transparency, and no effort to provide a real solution.

While I understand the disturbance in the Middle East may have caused initial delays, deliveries have since resumed, yet my order remains unresolved. It feels like the company is either taking advantage of the situation or simply has consistently poor customer service. I regret ignoring the negative Trustpilot reviews before placing my order. I am left out of pocket, frustrated, and still waiting for a resolution. I would strongly advise others to think twice before ordering from this company.

Most creative and diverse styles ! Totally in love with this brand !

Yesterday I went to your MM Alam Road branch to get the size changed. Your male staff there was extremely rude. They didn't listen to a single thing I said and were being disrespectful. I am a regular customer of MNM. Despite that, this is how they behaved with me.

Not even worth 1 star. Received an outfit that did not look the website and then customer service kept telling me it is the exact same as the website when it is very clear it is so different. The slip that was on the website was different to what I received, the neckline and sleeves completely different. My cream dupatta also came with black stains all over which when I showed customer service I was repeatedly ignored. Avoid this company at all costs!!!!!!!!!

Horrible customer service. My dresses have not been even shipped yet.
They have very poor customer service with negative satisfaction rate. They haven’t been able to provide me a time frame for the order dilivery. I would not recommend anyone ordering from Maryam and Maria again. I need my refund. They have horrible policies. The order cannot be refunded. For several reasons my refund request is justified.
1- the order has not been dispatched yet
2- I don’t want the dresses now.
3- they have a poor customer service I don’t want to deal with them.

I wanna know if you guys provide inner wear with the suit or no cause I live in Australia and there is no way I can get an inner wear for wearing inside the suit. I have checked the app and description there is no such a thing mentioned and I wanna be clear before ordering. Please respond thank you.

Extremely bad experience two times. Always take money from international accounts and don't deliver anything. Ibam from Canada. They took 800 dollars but never deliver any article. I tried to contact them every single day till my daughter's wedding but they never deliver items. On her wedding day we needed to arrange from a different brand. Only trust reputable brand. I really don't want anyone get scammed .
I have never seen that bad company before. Don't buy online ever. That's the biggest mistake you can do when sitting out of country.