Mashreq Reviews 

I didn't believe the 3rd class of customer support you people have, no helpline system we do not connect with any real person no call service no chat service. I will close my account i had enough

I have been a corporate customer of Mashreq Bank through my company, and this has been the single worst banking experience of my professional life.

Over $50,000 USD of my funds have been withheld without justification for more than two months. Despite submitting all required documents for KYC and following every instruction given by the bank, I was completely ignored.

I opened multiple complaints – each one promised a callback “within the next business day.” Not a single one came. I sent dozens of follow-up emails – zero replies. My account shows no movement, and my funds are still blocked.

Their staff kept asking the same questions repeatedly, without ever reading my previous responses. It felt like they were deliberately stalling. Meanwhile, my business suffered serious losses: contracts were cancelled, penalties imposed, and I couldn’t access my own money.

Mashreq Bank has displayed a shocking level of incompetence, lack of transparency, and total disregard for customer rights. Their so-called complaint resolution process is just PR talk – in reality, they do nothing.

I’ve already reported this to the UAE Central Bank via the Sanadak platform.
I strongly warn foreign investors and entrepreneurs to stay away from Mashreq.

I am an exisiting customer of Mashreq noon credit card through the application i have an applied for another card since there was promotional messages were coming i applied for a chargeable card of 650 dhs per year for my surprise while this got activated the credit limit is actually as per your original card that means there are no additional credit limit...you will have the same limit as original which was never mentioned while applying...i have requested them to cancel it but no reply now they put late fee also...and when this raised to customer service ...they simply say its as per policy..

Very bad response, my case closes even before resolutions I open new one closes again with out solution why? When I went to Bujuman branch they did even lessen to me just told take photo of that email then go, I cant can to your branch if at all in fix any thing my self I need response from the customer service management plzzz

I would like to express my sincere appreciation for Ms. Eman Saleh Al Jabri from Mashreq Bank for the outstanding service she provided during my recent visit. From the very first moment, her warm welcome, professionalism, and respectful attitude stood out.

She assisted me with great patience, clarity, and dedication, making the entire process smooth and stress-free. Ms. Eman truly represents the best image of the bank, and employees like her are the reason customers feel valued and well taken care of.

Thank you, Eman, for your exceptional support. And thanks to Mashreq Bank for maintaining such a high standard of customer service.

With appreciation,
Omar Fadallah

Worst credit card support, they have promised in their website if we spend 5000 aed in Mashreq NEO card with in 2 months of card issuance, they said we will get 500 welcome bonus in 3rd month statement, but I didn’t receive any, Tried calling them, unable to reach customer care, no direct way to connect, Support is worst, simply they will waste the time with Voice bot, Worst Card in UAE, I don’t recommend.

Iman sales al aljaberi is very helpful and good person, it was pleasure to work with her🤝

his bank’s Neo Card is a scam! I’ve been charged for a subscription I don’t have for months and despite my numerous attempts to sort this the bank provided zero support. When I visited the branch, Mohammed Abdu the assistant I met made zero effort to support and he asked me to call the customer service again. if I could’ve sorted it there I wouldn’t have come to the bank in the first place.
Customer Service agent Roushen Kumar was even worse. He was rude and unhelpful.

Very disappointing and none from the bank had come back to me on my dispute complaint.
Terrible Service!
I request you to assist the customers as they’re frustrated with your services

I don’t know why Until now I didn’t get a refund for the money that was debited from my account for a failed transaction last sunday june 1. I tried to call customer service and no one is answering. It is very frustrating and the service is very very bad. Im expecting my money to be returned today as I need it badly.Fix your system.

This morning I had the best experience by Mrs Iman saleh Al gabery.
She helped me with more than 3 services with a big smile and full of confidence.
I was honestly amazed by her character.

Until now I didn’t get a refund for the money that was debited from my account for a failed transaction last sunday june 1. I tried to call customer service and no one is answering. It is very frustrating and the service is very very bad. Im expecting my money to be returned today as I need it badly.Fix your system.

Very good and fast service.

5 star banking experience with Nada Darwish.

I had to revise my pay order in a short period of time. The Mashreq DIC branch helped me resolve the issue with great promptness and professionalism.

Thank you Nada Darwish, Afrah , Melia, Hamda for your quick help!

I had an interaction with Teller named Miss Naz. She was very responsive and completed the job immediately. Pleased to be banking in such efficient environment of Mashreq

It was the best experience with the most helpful and professional person in all Mashreq banks I met
Mrs : Nada Darwish
DIC branch
Thank you

Nada Darwish, She is a very supportive person

i visited today media city branch to collect a bank statement for 10 month, i got it within 5 minutes to Mrs.Eman Saleh Al Jaber who assisted me.

I have a credit card on this but they charged me a lot. The collection department says pay pay this amount and dont worry we will help you from 12k now my account is 25k. I am trying to pay monthly 1000 from feb 2025 as per them it will deduct.

This amount half of it is penalty and interest only

I am not running on this account but insted of helping people you bring us more down.

I’m regular customer in Mashreq and all staff are helpful thank you Ms Nada Darwish and Marwa Almulla and Eman Aljabri for the good welcoming and for the positive energy and good smiling very kind . We are happy for the good service . Well done good Job💐🤝