Mashreq Reviews 

The worst bank in UAE may be. My experiences say never open accounts in this bank. It cut so many hidden charges from your account balance. When I asked about the charges, customer service tell so many things and in my idea customer service themself dont know why they are charging these feees. Worst experienes ever.

Sales Teams Call Me, But Support Is Nowhere to Be Found

I spent over 1.5 hours trying to access support from Mashreq Bank due to a problem with their new facial recognition update in the mobile app. Meanwhile, the sales team seems to have no issue calling me every other day. Why is there a strong human presence in sales, but not in support?

Let me be clear:
The issue is not with my device, my identity, or my internet.
My phone recognizes me. My app is up to date. My password, email, and all credentials are working.
The issue is from the bank’s side: the app requests a new facial recognition scan, but it gets blocked or cancelled from within the bank’s system.

I was left with no proper way to resolve this - and the automated support bots are not equipped to understand this kind of issue.

I’m sharing this here in the hope that someone human at Mashreq will take this seriously. Technology updates are fine -but not when they block access and provide no support.

I would give 0 stars if I could – unfortunately, that is not possible. I am absolutely dissatisfied with the customer service. I am writing this message because, after almost an hour on hold, a representative advised me to submit my concern by email in order to receive a solution.

Unfortunately, I have already sent emails on 21.07.2025, 29.07.2025, and 30.07.2025 regarding two different issues and have not received any response to date. I find this extremely irresponsible, as I was therefore unable to pay my rent: my check was not processed because my signature specimen, which I submitted in April, was suddenly no longer valid in July. In addition, I was unable to make a transfer, as I would have had to change my password at an ATM in Dubai – something that is impossible for me due to being abroad for professional reasons.

I have never experienced such poor service with any bank. As soon as I return to Dubai, I will close my accounts with this bank.

That's a good experience very helpful all staff...DIC branch

Iman Saleh Al Jaberi is truly the best customer service representative. She always greets customers with a warm smile, is extremely friendly, and provides exceptional service. She is an amazing representative and a great asset to the bank.

Dear Mr. Shah & Irshad
I am extremely disappointed with the lack of follow-up and communication regarding my credit card delivery. It has now been over three weeks since I applied, and despite multiple attempts, I have not received any clear updates, calls, or resolutions from your team.

This delay is highly inconvenient and reflects poorly on the service I expected from Mashreq. I would appreciate it if this matter is treated as urgent and resolved without any further delay, with a clear timeline provided for when I can expect my card to be delivered.

I trust that you will prioritize this issue and get back to me promptly.

Best regards,

Worst customer service , they even have no idea about being digital banking system they just introduced the Trusted Device option but how to overcome the errors they won’t know. I complaint 2 months earlier but they don’t care because they don’t know what is banking system they just have bank to roll their own money. Never recommend this bank ever.

I would like to express my sincere appreciation for the outstanding service provided by Nada Darwish at the Mashreq Bank DIC branch. From the moment I entered the branch, Nada greeted me with genuine warmth and professionalism. She was not only knowledgeable and efficient but also incredibly patient and attentive to every detail of my request.

What stood out most was her willingness to go the extra mile to ensure that my banking needs were fully met, all while making the entire process smooth and stress-free. Her positive attitude and customer-first approach truly reflect the highest standards of service.

Thank you, Nada, for your exceptional support — you are a true asset to the Mashreq team.

I’ve been a victim of credit card fraud ($2,000) with @MashreqBank for 24 months.
They rejected my dispute within hours, let interest grow, and are now threatening legal action for AED 8,871.

This is not customer protection — it’s victim blaming.

Such a bagger bank I ever seen in my whole life poor customer service without any rights deduction if you have their credit card even you paid on time they take amount from your card a really thiefiast bank ever I seen

Poor service. I reported the issue about our card machine, already one week ago and no one come to take action. How many times to follow up, first follow up customer care said nobody pick the complain second follow up customer care said since the I raised the issue they pick the complain but nobody come. Yesterday somebody called for location but nobody come again. Until now no solution to our machine. This is how you treat your customer. Actually already informed to our company maybe they will change another bank, hopefully because it takes time to take action for any issues not only in our branch.

One of the worst customer service I would ever had. I want to close my bank account for some emergency purposes for last one year when the bank call me I explain to them they told it's okay to call customer service but when I am going to to connect with customer service there communication is unable to connect.

inquiry. I spoke with a representative named Abdulrahman, and I was extremely disappointed with how I was treated.

While seeking clarification about my cashback bonus, I explained that I could not locate the relevant details in my online account. Instead of assisting me calmly and professionally, Abdulrahman raised his voice at me repeatedly and kept saying “it’s in your statement,” despite my explanation that I was already checking and could not find it.

I clearly told him not to raise his voice and requested assistance, or to transfer the call to someone else if he could not help. His tone and attitude were dismissive and unprofessional, and it felt as if he had no interest in helping. This kind of behavior is unacceptable, especially coming from a customer service representative.

I have never experienced such treatment in any customer service interaction, and it reflects poorly on the standards I expect from Mashreq. I hope this matter will be investigated and appropriate action taken to ensure better service quality in the future.

I will give o star bad bank services specially personal loan experience very bad sales person without explaining give products after that bank dispatch loan and without funds transfer to customers account bank asking emi specially Mr anil and Mr altam do not trust any sales person staff. and also very bad customer service support also many time I called but didn't receive response correctly.

Poor customer service at Muraqqabat deira branch

My ATM card stuck and they couldn't give it back and it wasn't UAE bank ATM it's from my country I reported it to 2 branches but they told me they will destroy it instead of given it back to me

I’m go to DIC branch I’m meeting stuff name Iman saleh al jaberi she giving me full service with big smile she very smart lady thank you a lot madam Iman

Very very poor customer service. I haven't seen any bank with this kinda poor customer service.a credit card with a good track record and never before default even when there was a hug outstanding, for the first time due to genuine issue with my current account i couldn't pay the Credit card on time bt was paid within a day and just made a genuine concern to waive the charges to which they declined my request. Such a pathetic service. I had now requested to cancel my card and would no more b banking with mashreq both personally and professionally.

Worst bank experience..
Late payment minimum fees are too high.. a common man shouldn't take credit card from this..
They are fraud transactions..if payment is delayed due to blocking of card, they will add charges like sky..

Don't fall into welcome bonus trap...

What a bad joke. It’s impossible to reach anyone, the app keeps crashing, and the only contact option is a bot that disconnects every time I try to ask how to resolve your issue.
I recently moved to Dubai, and before opening the account, you should inform customers that:

2/ You are not allowed to deposit more than 4000 AED in cash (even after providing my employment contract, etc.), and this restriction applies indefinitely.

1/ They block incoming transfers (even from family members, since I was not allowed to deposit cash).

As of today, I had to open a different account just to be able to pay my rent. What a joke of a company.