Mashreq Reviews 

The worst branch experience I have encountered is in DIC. I submitted a 1-day SLA request over 5 days ago, yet there has been no resolution. I have made numerous follow-up calls, and each time I was given call-back promises that were never fulfilled.

Additionally, the staff’s behavior in the branch is highly unprofessional. They come across as sarcastic, and their attitude makes customers feel undervalued, treated more like a number than a person. Their body language further reflects a lack of respect and customer care.

Overall, the service level and customer experience at this branch are extremely disappointing and require immediate attention.

Imran sales aljaberi
it was very nice experience with madam.
she resolved my problem off application very quickly and smartly.

I appreciate her service.
thank you

Iman saleh aljaberi support very well and very gentle in solving queries

My issue has been finally resolved.
Thanks.

I opened a high interest account, only to be told that my money has been sitting in a zero percent current account for months. I only opened the savings account!! Was trying for weeks to contact customer services too, but was impossible.

Mr. Sureesh of Dubai Mall branch is very polite, respectful and accommodating. Such a pleasure to be assisted by him.

Worst bank ever. High non maintenance fees, slow transactions, poor customer service.

Madam Iman Saleh Aljaberi from Mashreq main branch helped me a lot. She even gave me her mobile number for me to contact her directly. Went to the bank so many times but she's always there ready to help. Thank you!

Very arrogant nature of staff, not helpful to customers

We bad experience in mashreq credit card hidden charges and they will charge 600 Dhs for not paid for 96 pils, they not informed to customer pending payment

They closed my account with balance 86,628 AED in it. Their customer support is very poor and they will not help. DO NOT OPEN ACCOUNT WITH MASHREQ. In this account I consistently maintained and average of +50,000 AED. They closed it when I am out of country while my Emirates ID is valid.
Where is my money?
I have checks issued from this account and my stock exchange investments were linked with this account.
I am in big trouble because of this bank.

I hold an account with Mashreq Bank; however, I have not been actively using it for some time. I previously attempted to close the account, but I was unable to proceed due to an internal error in the system.
Recently, I was informed via the bank’s customer service chatbot that a charge of AED 200 has been applied to my account for not maintaining the required balance. As this account has been inactive for a long period, I did not receive any prior notification—via phone, SMS, or email—regarding such charges.
The bank is now requesting that I settle the full amount in order to close the account. I find this situation highly concerning and unreasonable, particularly given the lack of prior communication.
This is the first time I have been made aware of these charges. As a result, I am considering terminating my remaining relationship with the bank, including cancelling my credit card. Based on this experience, I would also be unable to recommend the bank to others.
I kindly request a review of this matter and a fair resolution. I will make sure all the people in my circle started relation with this bank will put an end as well.

I applied for a loan, but the updates were very slow and there was no proper guidance on the next steps. The entire process took almost a month to complete. As a result of the delay, I ended up paying fines and other extra charges. Although the EMI was supposed to start after 60 days, I still had to pay my current dues because of the delay. Reviews are indeed helpful — I should have checked it earlier.

Today I made a transfer of AED 18 to my home country which calculates up to LKR 1500, however they deducted AED 44. How come so much have been charged AED 25 apart from the AED 18 which is unbelievable and they do not show that how much will be deducted for the chargers while making the transfer. So disappointed

what a bad bank service.
i submitted an international transfer request on the 23rd of march for a small amount, on the 25th i was checking the status of the transfer to be surprised that it is under review, contacted the bank and later a lady called and asked for beneficiary extra address details which i provided directly, but unfortunately the status was still "under review", i emailed the bank 3 times asking to either execute the transfer or release the amount . unfortunately today the 26 of march i called the bank and still did not receive any action.

بالنسبة للتداول معكم ابدا ما كان التعامل حلو وما تعاملو معي بصراحة من الاول. واليوم تسكر الحساب لان ما دفعت ال ٧% رسوم يلي من الاول ماخبروني انو لازم ادفعها مسبقا مش انو بتنخصم من الأرباح متل غير شركات. وطريقة الحكي من مدير الحساب مش حلوة طريقة الفوقية والتعالي على الزبون. بهالطريقة انتو مش عم بتشجعو العالم تدوال معكم

Honestly undoubtably the worst bank in the UAE ! Don’t waste your time or money. They randomly blocked my account for no reason at all. When I phoned them it was really stressful to speak to someone and then eventually I spoke to them and they said they can’t discuss the reason which is outrageous. They have suspended my funds for two months and I don’t even know if I will be able to get my funds back which is in the thousands!!!! terrible terrible service - banks should never operate this bad!!!

I would give it -5 stars if that was an option. I just created a new Mashreq Neo account. I have deposited money but I am unable to spend or withdraw it, the transaction always gets declined. It is impossible to reahc a human through call or the chat app. The chat keeps getting disconnected and never reaches a human. The phone menu is useless too. Does it not make sense to have 'transaction declined' as an obvious option? Either way, terrible service throughout. Highly regret making an account with mashreq. It's only been two weeks and I am already planning on closing my account. Seeing all the reviews only confirmed what I should do. My only regret is not looking at these reviews before creating an account. In the end, All Mashreq will do is send an automated reply to this review, saying the same completely unhelpful and useless service suggestions like chat 24/7 or call. Only for the sake of it, none of it works. I am closing my account effective immediately.

I have a credit card and now i want to cancle my card but they give me a very hard time for card closing i am still stuck with them from last 7 days and they charge me a lot also but still i am waiting . i call them more then 15 time and i requested to them that its urgent because i applied loan from my education and if i will not close the card i cannot submit my fee on time there wise i have to pay late payment panelty or i will lose my one year then next year they allow me to sit in the exame but still no body is helping reason they charge my card twice and now i am waiting for settlement their service is realy bad i will not recomend to any one to go with mashreq bank

This has been the most unprofessional banking experience I have ever encountered. There is a total lack of communication, consistent delays in replies, and a complete failure in customer service. Despite being assigned a Relationship Manager, they are unreachable and unresponsive. I strongly advise other business owners to look elsewhere; this institution does not respect the time or needs of professional enterprises.