Mashreq Reviews 

I really suspect it is a banking service or something else. there is no proper guidance in online portal, second the caller need to wait up to half an hour to connect a person to assist. very very very bad service

Recently I left review and they assign me reference and asked to email them, so, I did it and no response since that time. I wish this bank all the "best"

Extremely disappointed with my experience at Mashreq NEO, It's rubbish basically. The customer service was unresponsive, inconsistent, and failed to provide clear information regarding my account.

What's very concerning is the lack of transparency in how certain fees, charges, and account-related matters were communicated. I was given conflicting information by different representatives, which resulted in unnecessary delays, frustration, and financial inconvenience.

They don't seem to know what they're doing nor having basic knowledge regarding money transfers. They luck accountability throughout the process.

I shut my accounts down immediately. It's never too late, you can also do the same. I would strongly encourage prospective customers not to bank with Mashreq. Indeed the worst banking experience in the UAE.

My frustration has reached its limit. Today marks 17 days since my hard-earned money went missing from my account after a failed cash withdrawal. The amount was debited immediately, yet I never received the cash.
Following the advice in the previous email, I contacted Mashreq Customer Service, only to be told that they were too busy to assist. This is extremely disappointing and not the level of service customers expect from a bank.
This is the first time I have experienced a situation where money was withdrawn from my account without receiving the cash, and there seems to be little urgency in resolving the issue. The lack of communication and concern from the bank is unacceptable.
I sincerely hope this review reaches the top management. Please take immediate action to improve customer service and resolve cases like mine promptly. Customers trust banks to protect their money, and when issues like this occur without proper support, it creates the impression of negligence and damages that trust.
I am still waiting for my money to be returned and for this matter to be resolved.

Absolutely unacceptable experience with Mashreq Bank.

I have been a Mashreq business and personal banking customer for over 3 years, and I never expected to be treated this way.

It has now been 7 days and I still do not have access to my own money.

I initiated a USD 7,000 transfer from my business account to my own personal account. Since then, I have called Mashreq more than 8 times and spent several hours on the phone trying to get answers and a resolution.

The most frustrating part is that I keep receiving the same promises. Every time I call, I am told that the case has been escalated, that the transfer will be released soon, or that someone will contact me. Yet nothing actually happens.

No clear explanation has been provided. No additional documents have been requested. No realistic timeline has been given. Just repeated promises and no resolution.

As a loyal customer of more than 3 years, I expected transparency, professionalism, and support. Instead, I have been left chasing updates, opening complaints, and waiting for access to my own funds.

This delay has caused significant stress and financial disruption. I have family responsibilities and obligations, yet my money remains inaccessible while I continue to receive the same generic responses.

Compliance checks are understandable. Keeping a customer waiting for 7 days without clear communication, while repeatedly promising that the issue will be resolved, is not.

Based on my experience, Mashreq’s customer service, communication, and handling of payment reviews have been extremely disappointing. I expected far better from one of the UAE’s leading banks.

I will gladly update this review if Mashreq finally resolves the issue and delivers on the promises that have been made repeatedly over the past week.

This is by far one of the worst banking experiences I have ever had.

The bank started charging me AED 230 in fees and penalties for a very small outstanding balance of around AED 70 without properly notifying me. They also keep changing their terms and conditions without clearly informing customers. For example, a regular debit account now costs AED 75 per month to maintain, which was never clearly communicated.

Customer service is extremely poor. It is almost impossible to reach anyone by phone, and their branch employees finish work around 3:30 PM. This means customers have to leave their own jobs early and take time off work just to visit a branch for basic banking issues.

The situation with my credit card has been even worse. I fully paid and requested closure of the card, yet the bank continued to apply charges and penalties after my closure request. Even now, they still have not properly closed the card. Apparently, they can block or replace it, but they cannot efficiently process a simple account closure.

What is even more frustrating is how they handle updates to their terms and conditions in the mobile app. Whenever they introduce new conditions, you are forced to accept them. If you disagree, you simply cannot access the application at all. That is not a real choice.

The bank lacks transparency, communication, and respect for its customers' time. Unexpected fees, constantly changing conditions, poor customer support, and administrative inefficiency make this an institution I cannot recommend.

Avoid this bank if you value clear communication, fair treatment, and reliable customer service.

This is about the speed with which you can open an account on Mashreq bank's device application once you download it, the courier speed and the card. You can open an account with the presence of your UAE ID card in a couple of minutes. The courier service delivered my card 2 days prior to the scheduled date which was fine for me because I was available to receive it. Also, the most important is I have never owned such a beautiful debit card before. Thank you for that. Apart from this I cannot claim anything else yet.

Very disappointed 😞 how can the bank allow someone to withdraw money from my account without my consent,without sending an approval message.
The purchase was made 3 times On a GLOVOAPP.COM online where she doesn't have account with the said app. Her card was immediately blocked
Yesterday night.
The bank approved the payments without sending her a prompt message for her approval of the transaction. we tried calling for help but only to find a chatbot that doesn't help at all.
Poor customer service
Means that mashreeq bank you can lose alot of money and no one from the bank can be reached or called to help sort out the theft.
Improve on your customer service, we have called for hours with no response. How can a bank in this era not have real human customers service agents for help honestly am so disappointed.
How can she get her money back ????
Very wrong and bridge of security on a customers account.

I send money from june4 thru exchange going to my wife bank account in MASREQ BANK untill now june11 the dod not yet recieved! This the 2nd..the 1st time its okay 1hr only recieved money l..but now we are begging for our own money from masreq bank..we have all our PROOF! i have emailed also no a single update from us..that money is for emergency reason use ...please do action for this problem...

If there will be a negative then i will choose this option. Customer Sevice Ayaz is a total waste of time. No resolution or sugestion on what to do next. He will just ask you what the prompt on the application said and tell you to repeat the same process again and again and if you ask what to do next or other option if i need to change or retrieved he will just simply point out that i have input an incorrect credentials and yes as the log in page says. I just don't understand why the system can not find or retrieved the account when i just changed the password which i have note in my hand about the credentials so no way for me to forget easily.

My concerned is about the log in problem which i have said at the begining of the call, but along the conversation, he was asking if i am calling about the bank loan, like what? Is he not listening?

Waiting time is absolutely absurd.

Bank account applications 100%

Customer Service 0%
Not recommended at all.

Customer service down to 0. Especially in downtown Dubai Mall.

I applied for a business account and was informed that the account would be opened within 24 hours. However, this timeline has not been met, and the account is still not active.
I would appreciate an update on the status of my application and confirmation of whether I am eligible for any compensation or promotional reward associated with the 24-hour account opening commitment, including the AED 1,000 offer if applicable.
Please review my application and advise accordingly.
Thank you.

I cant express my frustration enough, to the poor customer service of Mashreq. There is no way you can talk to an actual human, and the AI bot doesn't comprehend at all, and will only pick up a random word and provide an option which is a complete waste of time. At least give your customer a chance to resolve the issue, whether online or phone. Its been a month I tried both, but I got nothing.

Very bad customer service.
I am trying to close my account which i cant from past three months . On other account , i got 3 transaction on credit card which is still under dispute. I tried to reach customer support and they are unable to give me solution.

Also now, credit card i tried to add on my family phone , and instead of me, they are getting otp on their mashraq bank application.

Ms Iman Saleh aljaberi main branch she has help me to issue the user name and password for mol .and she was helpful and with good smile she have excellent experience thk alot mashreq

when it comes to customer service they have a very poor performance...cannot assist properly the customer when it needs...not patient to explain to make the customer understand what needs to be done...and lastly when you are infront of atm machine for withdrawal...."banks and security authorities strictly recommend maintaining a distance of 1.5 to 2 meters behind the person at the ATM"

A single star is negative on this firm , what's wrong with money understandings in this world ???

A firm that doesn't know how long a process can take , in 2026 , totally negative and frustrating 😑

089120120627
Oh my goodness iw ish I had come here earlier , I would never have dared open an account with this bank and dared to process my salary in this account. Worst bank and worst customer service. I haven't received my card for almost 4 weeks now. First they delivered it to a wrong address and now they are crediting my salary into my account. This is the worst bank ever. And the customer service is through annoying bots. You should have a half day at least free to tackle with these people. Focus is on ticket generation and nobody bothers resolution of those tickets. The worst part is I raised a query now and resolution time is 8 weeks, means my this month salary if I'm lucky may be credited into my account in August . It's really the worst experience ever

If there is half star i will give it to this bank, it is awful. Employees do not understand anything and no customer service online. Really bad bad bad bad . I tried to transfer online and they can't even help

Very bad experience with mashreq
I noticed an insurance-related deduction from my account without proper authorization or clear explanation. This experience with Mashreq was disappointing. I hope the bank improves communication, transparency, and customer support regarding automatic charges. When i call the customer care the ladies told me you need to call again june 15 .. i want to know why this one deduction with my approval but she twist my question and didnt give me proper answer ..