Mashreq Reviews 720

InanIman saleh aljabeti main branch,she is an excellent employee and guided and helped with the transaction.Thank you

The whole customer care services is a failure because since last Sunday February 1st, Amazon deducted 121.00 aed from my account and I am not even a registered user in that store. I was trying to reach help center but always AI responding stupidly regarding other issues and not solving my problem. At night I received a message saying I will be contacted in 24 hrs and until today nobody has called.

Lockout of my own account for the last 3 months. If i could chose 0 stars would definitely do so

I am extremely disappointed with Mashreq’s handling of my account.
For several months, I have been unable to access my own bank account, with no effective support or resolution provided. My RM is totally useless. I have been having otp issues and im told there is no other way to access my account, unless i dont receive my otp, i cant access my online banking, and i cant even change the number to receive my otp on an alternative number.
No one takes real ownership to actually fix the situation. Every interaction involves a different representative, forcing me to explain the issue from the beginning each time, with no continuity, accountability, or follow-up.
As I live overseas, I have incurred significant costs making international calls simply to try to access my own funds. Promised callbacks never happen, cases are not properly followed up, and escalations lead nowhere.

I can read by the thousands of review that a lot of customers are having the same issue, and that clearly this is a systemic issue rather than an isolateur problem.

The lack of professionalism, urgency, and customer care is alarming, especially given the real-life consequences: unpaid bills, disrupted finances, and unnecessary stress caused solely by the bank’s inaction.

Customers should never have to beg for access to their own money. Based on this experience, I would strongly caution anyone considering Mashreq if they value reliability, accountability, and basic banking standards.

My lawyer has advised me to raise a complaint with Sanadak and the Central Bank of the UAE regarding the unresolved matter and the poor handling of my case.

I had been using credit card for 2 years. But once I used my full credit limit which is 20k, I spent 19,900, it was underlimit by 100 before the statement generated but immediately after the statement is genrated they charged me overfee of AED 310. Which rubbish!

As a potential new customer couldn’t talk to anyone. Ways to improve? Human contact required so questions can be answered. Very easy to click on buttons and open an account though!!

Locked out of my own money – unacceptable service

I am extremely disappointed with Mashreq’s handling of my account.

For weeks, I have been locked out of my own bank account with no effective support or resolution. I keep being given excuses around OTP issues and repeated KYC requirements, yet no one takes ownership to actually fix the problem. Each time I contact support, I am passed to a different person, forced to re-explain the situation from the beginning, with no continuity or accountability.

I live overseas and have spent a significant amount of money on international calls just to try and access my own funds. Promised callbacks do not happen, cases are not followed up, and escalation leads nowhere. This is now the second time my account has been frozen, which points to a systemic issue rather than a one-off mistake.

The lack of professionalism and urgency is shocking, especially considering the real-life impact this has had — outstanding bills, disrupted finances, and unnecessary stress caused purely by the bank’s inaction.

Customers should never have to beg for access to their own money. I would strongly caution anyone considering Mashreq if they value reliability, accountability, and basic banking acc

They are total fraud. They want to steal my 370.40 AED

I am forced to write this review as a last resort. Our mortgage application is credit-approved, yet Mashreq’s administrative inertia is causing us to miss our property contract deadline of January 12th.

Despite having a perfect credit history and providing a significant deposit, we have been treated with total indifference. Our Relationship Officer has been consistently unresponsive, even ending the business day without giving a promised update while knowing our purchase was in jeopardy.

Furthermore, the incompetence of the processing team is staggering. We have been asked for the same documents multiple times and forced to explain the same items, specifically "fixed savings spaces", repeatedly. It is clear that files are not being reviewed properly.

Because of Mashreq, my family is now facing potential homelessness and a breach of contract with the seller. This is not how "Relationship Banking" should work. I have escalated this to senior management and will be filing a formal case with Sanadak/UAE Central Bank today.

Avoid Mashreq if you have a strict property deadline.

Really Im Very Bad Experience i deposited 2500dhm in the atm machine . i inserted two 1000 dhm notes. and one 500 dhm note. the atm returned only 1500 dhm and one 1000 dhm note got stuck inside the machine . this amount was not credited in to my bank account its was happened 26.12.2025 timing around 3.55 to 4.45 between . amost 10 days over still i didnt get.. i have low salary how i will survice here .. this 1000dhm is big money to me ..

my worst experience with any bank within whole world. I deposited here money, but their banking app got locked while i am in Europe taking care of my sick son. "We locked your account..for unlock you have to come to UAE and vist branch!!! What???!!!! You practically stole my money for at least 6 months! Fraudulent Bank....sorry

Imaan salah aljabri in main branch Abu Dhabi helped me in resolving the issue to my account. Soo helpful

Worst bank in UAE. Their customer support team is the worst in all ways. Lot of issues and no solution from customer support. for a small thing, you need to call 10 times but still no results. Its complete nightmare.

Worst bank I’ve ever dealt with. App never works and no customer service at all. None of the offers actually hold true and no one helps. They just send you in circles. Avoid!!!

It’s a group of scammer and thugs not a bank .
And credit card is their main tool of this fraud bank .
Never take their credit card and don’t trust their agents who tells a lie about the offers ,
Always they give wrong and half information to the customer ….
And then they start their credit card scam.

Very slow service. It’s almost a miracle if they respond to a complaint. Their advertisements are misleading, and the actual service does not match what is promised

Very bad service in a month 5 times charges of 21aed Your AC No: XXXXXXXX9527 is debited with AED 21.00 due to breach of minimum balance. Login to Online Banking for details. Your AC No: XXXXXXXX9527 is debited with AED 21.00 due to breach of minimum balance. Login to Online Banking for details. Your AC No: XXXXXXXX9527 is debited with AED 21.00 due to breach of minimum balance. Login to Online Banking for details.this is just some of the details I try calling to no avail

Very poor customer service. No one at the call centre attends to calls.
For 30 minutes you are calling the bank. Come on. At least 10 minutes lol.

I recently encountered a significant issue with my Mashreq Bank account due to the hold placed on it after receiving my end-of-service benefits. Despite reaching out multiple times and being assured that I would receive the necessary document format from Mr. Mohammad Mustafa, I never got it. Over the past week, I’ve called the bank several times, and each time, I was told that someone would get back to me within 24 to 48 hours, but no one ever did. It felt like I was just being given a scripted response each time, with no real resolution. This experience has left me extremely disappointed with Mashreq Bank's service. Because of this, I have decided to transfer all my accounts elsewhere and will not be recommending Mashreq Bank to anyone in my family or professional circle.

Worst bank I delt with in UAE. No proper support or guidance provided. If you ask 10 employees they will give you 10 different statements about process. Customer service says you will get calls to sort the issue but it never happens. 1 star because there is no option for '0'.

I contacted customer care and spoke with Ms. Sindu regarding an issue with our company account. Unfortunately, she did not provide proper support or attempt to resolve the problem. When I expressed my dissatisfaction and said that if the service continued like this, it would be better to close the account, her response was simply, “You can close it.”

Instead of helping to solve the issue, her attitude was dismissive and unprofessional. This is not the level of service expected from customer care.