Mashreq Reviews 

Worst bank I delt with in UAE. No proper support or guidance provided. If you ask 10 employees they will give you 10 different statements about process. Customer service says you will get calls to sort the issue but it never happens. 1 star because there is no option for '0'.

I contacted customer care and spoke with Ms. Sindu regarding an issue with our company account. Unfortunately, she did not provide proper support or attempt to resolve the problem. When I expressed my dissatisfaction and said that if the service continued like this, it would be better to close the account, her response was simply, “You can close it.”

Instead of helping to solve the issue, her attitude was dismissive and unprofessional. This is not the level of service expected from customer care.

Very bad experience, especially in Dubai mall branch of mashreq bank, I went there on DECEMBER 11TH 2025,I talk to the agent about my account happen because I withdraw a money last DECEMBER 10TH 2025 in mashreq atm machine then the machine didn't dispense the cash amount then the agent said call center and I dit it but nothing happen,supposed to be the agent will make a way to check and help also the customer. Thank you

Poor service I canot even increase my limits card every time the request rejected without any explanation without call back
Really disappointed and regret

Very bad service , scammers they deducted the money from my account and delete from the statement, the bank balance and the statement didn’t correspond big scammers their bank tellers are scammers what a worse experience of losing 1029 AED this last week 560 again

❌ Worst Bank Experience – Don’t Ever Open an Account with Mashreq!

I strongly advise everyone NOT to open an account with Mashreq Bank. They deduct money from your account without your knowledge or approval, and when you try to question it, there is no proper support or explanation.

This feels like fraud and is completely unacceptable. A bank should be transparent and trustworthy, but Mashreq has been the opposite in my experience.

Save yourself the stress and choose another bank.

Need to improve your refund process been calling and speaking to customer service for a week plus now & they open tickets and no refund yet

They don't have customer support

Bad experience as i raised request on 21st November 2025. Daily false promises. It was bad service

I obtained a car loan and require a clearance certificate. Despite visiting three branches, each advised me to log in to the website and request a call back. The process seems unnecessarily complicated. Please do not tell me to login to Mashreq.Com. I did that and when i click submit it says something went wrong. Can someone please help me?

Thanks to Fatima Alzaabi on front desk reception, for stunning support,Really appreciated

Eman Saleh aljaberi is supporting about my issue and I will recommend her for all the customers to take her services.

احذروا تمامًا من التعامل مع بنك المشرق نيو (Mashreq Neo).
للأسف كانت أسوأ تجربة مصرفية في حياتي، وبكتب الريفيو ده تحذير واضح وصريح لأي حد بيفكر يستخدم خدمات البنك ده سواء للتحويلات الدولية أو المعاملات اليومية.

عملت حوالة دولية بقيمة 35 دولار فقط، وتفاجأت إن البنك خصم 47 دولار رسوم غير معلنة!
يعني الرسوم أعلى من مبلغ الحوالة نفسه!
والأدهى إن ولا في خطوة من خطوات التحويل بيظهرلك البنك قيمة الرسوم… مفيش أي رقم، مفيش تنبيه، مفيش شفافية.

بعد ما حصل ده، كلمت خدمة العملاء، وكان الرد الأسوأ:

> “الرسوم موجودة في صفحة الشروط والأحكام… المفروض تكون قريتها.”

يعني البنك يعتمد على إن المستخدمين مش هيقرو الشروط والأحكام، ويحط كل الرسوم في صفحة مخفية ومكتوبة بصيغة معقدة، من غير ما تظهر أثناء العملية نفسها زي أي بنك محترم.

ده مش بس نقص شفافية… ده استغلال صريح وواضح للمستخدمين.
والمشكلة إنهم بيستخدموا سياسة عامة وثابتة:

إخفاء الرسوم

غموض في البنود

تحميل العميل مسؤولية قرارات البنك

تحميلك رسوم خدمات بدون ما يوضحها

ثم يجاوبوك بجملة جاهزة “دا مكتوب في الشروط والأحكام”

دي مش معاملة بنك رقمي محترم… دي طريقة بتخلي العميل يفقد الثقة تمامًا.

بنك المشرق نيو بيقدم نفسه كبنك رقمي حديث، لكن بصراحة تجربتي كانت مليانة:

رسوم مخفية Hidden Fees

سياسات غير شفافة Unclear Policies

تحويلات برسوم مبالغ فيها International Transfer High Fees

عدم مصداقية Lack of Transparency

تضليل للعملاء Misleading Practices

أنا بكتب الريفيو ده علشان محدش يقع في نفس اللي وقعت فيه.
لو بتفكر تعمل حوالات دولية أو تستخدم أي خدمة داخل Mashreq Neo…
فكّر كويس جدًا، واقرأ تجارب المستخدمين قبل ما تقع في فخ الرسوم الغامضة.

للأسف، التجربة دي خلتني أفقد الثقة كاملة في البنك، وهوقف التعامل معاه نهائيًا.
وأحذر أي حد بيدور على بنك رقمي موثوق: اختار بنك بيعرض الرسوم بوضوح، مش بنك يخبيها في صفحات طويلة محدش يقدر يلاقيها.

شكرا جزيلا لل آنسه فاطمه مشاء الله عليه كنت جاي سكر الحساب بس من شفت المعاملة الراقيه وسرعت الاهتمام والكلام الجميل غيرت رأيه ونحلت المشكله شكرا جزيلا 🌷

recently got a cash back credit card, enjoying all benefits.

The reply on trustpilt was contacting facebook or Instagram dont they have official portal? They have no atm in RAK we as customers had one in al hamra mall they took it away and didn't replace it. Now we have no idea where to go to deposit our money into the mashreq account. They didn't inform us and when you go on the mashreq app there is no option to complain or get information about a atm. And no option to speak to an agent.
No we have to connect via Facebook or Instagram?!!!

I would like to clarify that this account was never funded, used, or activated. Despite this, I noticed an entry showing uncollected charges of AED 21, which I believe should not apply since I have never utilized any of your banking services.

No deposits or withdrawals were made, and I have not used any of your banking services since the account was created.

This situation is very disappointing and has left me with a negative impression of your services.

يعني من البنوك اللي تخاف تخلي فيها فلوسك من غير اي اسباب خصومات ،،قبل كده تمام خصم مني 150 درهم و وعدتوني بإرجاعها وللان في الانتظار ،، اليوم تتخصم مني 204 درهم في بولند و مكان غريب و من غير OTP ؟؟ طيب بالله كلموني كيف اخلي فلوس في حسابي تاني 30173710-Q0S3D2

IMAN SHALA AL JABERI EXELNT AND PATIEN WITH CUSTMERS

Thank you Madam Iman sales Al Jabari for your kind support and assistance. And for excellent service assisting me personally of my concerns.