Mashreq Reviews 

Mashreq reception girls very helpfull and solved my issue. special thanks to fatima and eman. abudhabi main.

It was fantastic service by Amal in city branch
Problem was solved in minutes and customer service was excellent.

tanks miss Fatima in receptionmain branch Abu Dhabi

Miss Iman saleh Aljaberi helped a lot with my issue on the account. It was a pleasing experience.

Reception girls very helpfull and solved my problem very quick. And also offered me coffee.
Thank you miss eman aljaberi and fatima alzaabi

Thank you for the excellent service given in Mashreq Abu Dhabi Main Br especially the staff Iman very helpful

They are looters, promote with half details & then keep on charging. Even after request they just deny.. international transfer they will charge you, other ATM withdrawal they will charge you, not maintaining minimum balance they will charge you. I don’t understand people who starts business instead of being a support they just wants to loot you. I will soon change my bank.

It’s been over two weeks just to receive and activate my new credit card — and the experience has been a complete nightmare.

After finally getting notified that my card was ready, I went all the way to EMX to pick it up, only to be told that I can’t activate it there. No one was available to help, and the AI virtual assistant on the Mashreq app is completely useless — it doesn’t connect you to a human agent at all.

I’ve tried every possible way to reach support, but there’s no proper human assistance, no clear instructions, and no accountability.

I honestly regret banking with Mashreq. Worst customer support I’ve ever experienced.

Mashreq please why have I transferred 1500usd to my account for past two weeks and still not yet received? So to be honest I’m also beginning to experience this bad treatment service you’re providing to your sincere and honest customers right? hmmmmm. Thank you so much we

Fake advertisements

Worst bank and they will promise what ever lies to sell their card , but it will be completely against their promise , so don’t trust this bank and their executives words, worst fraud bank I never seen this😡

People
Don’t trust this bank , they will
Delay a foreclosure of your loan and charge interest for ever day till they get a sizable amount , please don’t bank with them …. Trickster and people trained to cheat and loot customer

Please note that i have done clearamce in mashreq bank before one year and by that time i asked for clearance letter then they said that they will update within 2 weeks, unfortunatly till now they did not provide the same.
And last week i contact the mashreq bank by that time they infirmed me to visit nearast branch, from the branch they ask me to contact mashreq bank and i called mashreq bank and requested for no liability letter as an emergency base and they said will get within 7 days.

When i follow up with management tru mail, they contacted me and ask to call contact center to follow up.
Next day again i called contacted to mashreq bank requested to make it as emergency base.
However after thar daily i used to call mashreq team and requested to make it as emergency base but they said minimum 5-7 working days will take.

And now 7 working days finished and when i contact mashreq team they said again it will take 7 working days.

I know for the clearance letter 1 or 2 working days is more than enogh but here in mashreq they are playing with our situation.

I’ve been trying to open a business account with Mashreq Bank for three weeks, and the process has been a complete nightmare. The application seems to be stuck in their system, and there’s absolutely no way to reach a human being for help. Every time I try contacting customer service, I either get redirected to an IVR loop or speak to someone who just repeats scripted lines like a robot — “I will transfer you to IVR.”

It’s shocking how a major bank can have such broken systems and unhelpful support. If you value your time or need responsive service, look elsewhere.

I have UPDATED.

I just want Mashreq to make it EASIER. In UK things smooth.. Mashreq just do it... UAE is top notch follow the lead!

Very very very difficult to update my trade licence. Basically impossible. Today KYC expire.. same thing not able to update.

WHY WHY WHY?

You have billions of AED - get someone to fix this nosnese!

I want to thank Nada Darwish in DIC branch for the excellent service and good knowledge

Great branch, very clean and helpful agents… many thanks to Agent Iman Saleh al jaaberi she made my visit quick and efficient… great to be client in this branch.

My name is Muhammad waheed,

I have had a very disappointing experience with Mashreq Bank’s customer care. For the past two months, I have been trying to reach their support team regarding issues with my transfer, but the system does not even recognize my complaints. Despite repeated attempts, I was unable to get through to a representative to resolve my concerns.
When i got into contact with him, he said that you will pay some fee for processing your complain, and after deducting the fee,they said that you should contact your beneficiary, we cannot help you.
I think it is just a fraud going on, which is just making money, there is nothing else.

Compared to other banks, I find Mashreq’s service extremely poor, and I would not recommend their credit or debit card services. I usually avoid writing negative reviews, but in this case, I felt I had no other option.

Mashreq team — kindly do not commit to services or offers if you cannot deliver them. At the very least, customers should be able to reach your banking services, which unfortunately I was not able to do. This experience has left me very dissatisfied.

Worst bank ever seen in my life, in terms of cashback they will take your cashback. charge you everything extra twice for same service.

I had a great and. Excellent experience with Mrs. Iman Saleh Al jabiri at the main branch. Abu Dhabi . She is very knowledgeable and experienced.