I got these for my senior mom who immediately started walking again … beware of companies trying to imitate these - they don’t work! make sure you order MLab - i keep them onhand now for all pain are... Toon meer
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I ordered a $10 item on line. The same day they also charged me $14.95 for no reason at all. I did not catch this until yesterday, April 5th I was charged another $31.67 for what they called "VIP"... Toon meer
Bedrijf heeft geantwoord
Utterly HORRIBLE CUSTOMER SERVICE. Ordered product on May 4th, still no product as of June 12. Multiple calls to cancel order and same script read to me 3 separate times to award me a 50% discount. Ad... Toon meer
Bedrijf heeft geantwoord
My Flexiknee patch is awesome. I was experiencing excruciating knee pain. My knee doctor said my knee is bone to bone (losing cartilage) and I would need a knee replacement. After I started using my p... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Effectively Eliminate Your Pain Backed by Science & a Risk-Free Guarantee. Over 15,000 Happy Customers
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Verenigde Staten
- massage-lab.com
2,6
Slecht
199 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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The MLab pain patches are the best I have ever used
I got these for my senior mom who immediately started walking again … beware of companies trying to imitate these - they don’t work! make sure you order MLab - i keep them onhand now for all pain areas - pain relief & comfort is restored as soon as you applytgw patches. Order a supply to have on hand all the time.
1 april 2026
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Kathy! Thank you so much for sharing this! We’re truly happy to hear your mom experienced such great relief and was able to get back on her feet—that means a lot to us.
We also appreciate your support and for highlighting the importance of choosing the original. Thanks for trusting us and keeping our patches on hand!
My order was $10 and than they charged…
My order was $10 and than they charged me $14.95 and now they have sent me something I did not order for $31.67 I have emailed them about my refund Sandra
11 april 2026
Review zonder uitnodiging
Antwoord van massage-lab.com
We’re sorry for the confusion and frustration, Sandra. Additional charges can occur if optional offers or VIP services are selected during checkout, but we understand how this may have been missed.
We’ve received your email and would like to resolve this as quickly as possible. Please share your order details so we can review the charges, cancel anything active, and assist you with your refund. We’re here to help make this right.
They Will Start Charging You For Subscription You Never Had
I ordered a $10 item on line. The same day they also charged me $14.95 for no reason at all. I did not catch this until yesterday, April 5th I was charged another $31.67 for what they called "VIP" services; no physical product. Just some subscription I think. PayPal did nothing about it. I am out the $45 or more. THIS IS A SCAM COMPANY! They want your purchasing info to just start charging you in the future and out of the blue
5 april 2026
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Jim! We’re sorry to hear about your experience and understand how concerning unexpected charges can be. Please note that any additional charges, such as VIP services, are only applied if selected during checkout, but we understand these can sometimes be overlooked.
We’d like to help resolve this for you as quickly as possible. Please contact us directly with your order details so we can review the charges, cancel any active subscription, and assist with a resolution. We take these concerns seriously and want to make this right.
Antwoord van massage-lab.com
Hi William! Thank you for your feedback! We’re glad you found the ordering process easy and the prices great. We truly appreciate your support!
My left knee been hurting for months…
My left knee been hurting for months until I hurt about this company with the pain patch what a relief to me.so happy I try a pain patch. You need to try it I’m able to walk with out hurting. Thanks for the help.
9 maart 2026
Antwoord van massage-lab.com
Hi Bonnie! Thank you so much for sharing your experience! We’re really happy to hear the patches helped relieve your knee pain and made walking more comfortable again. That’s exactly what we hope for—thank you for giving them a try and for your kind recommendation!
Took care of my mistakes in ordering…
Took care of my mistakes in ordering products. Thanks Dannie. Delivery could be a little faster but I learned to order ahead so I wouldn't run out of product.
3 maart 2026
Antwoord van massage-lab.com
Hi Ken! Thank you for your kind message! We're glad our team was able to help sort out the ordering issue. We appreciate your patience with the delivery times, and ordering ahead is definitely a great way to make sure you don’t run out.
Antwoord van massage-lab.com
Hi Ria! Thank you for your continued support! We’re so glad to hear you always have a great experience. We truly appreciate you taking the time to share your feedback.
The website is very deceitful in their…
The website is very deceitful in their advertisement and this company is not in the United States it is overseas and getting in touch with customer service is ridiculous will never do business with this company also it's saying that I received my merchandise and I have not
1 maart 2026
Antwoord van massage-lab.com
Hi Morice! We’re sorry to hear you feel this way and understand how frustrating this situation must be. We strive to be transparent in our advertising and to provide clear communication about shipping and delivery.
If your tracking shows delivered but you haven’t received the package, please contact us directly with your order number so we can investigate with the carrier right away and help resolve this as quickly as possible. We’re here to assist and want to make this right.
Not Happy
I gave you a one star because you did things that I didn’t ask for starting with ordering I did place an order, but my card was denied because my credit card company thought it was fraud and they had to get my permission in order to have them OK it so I tried to re-order and it wouldn’t let me re-order with the same card, even though the card merchant said that it was OK to order it. You said that my card had already been declined and I had to use a new card. Well, I didn’t have a new card so I backspaced and erased all my information without ordering anything and I started getting these e-mails as if I ordered it. I didn’t order it. My card was declined so the transition should’ve ended at that point when I tried to re-order the company wouldn’t allow me to use the card the transition should’ve ended at that point instead they waited and used my information and place placed an order that I didn’t OK and now I’m getting emails about a VIP subscription that I don’t want nothing to do with. Be aware this company uses your information after you give it to them to do whatever they want order more product that you didn’t ask for it’s not good.
25 februari 2026
Antwoord van massage-lab.com
Hi Mark! We’re sorry for the confusion and frustration this caused. If a payment is declined, the order should not process, and we do not place orders or add VIP subscriptions without authorization.
I have checked your order and it shows that there's no VIP Subscription added. Could you send us an email to hello@massage-lab.com and show to us where you did see that you are enrolled to our VIP Customer Benefits? Thank you!
Discolored shoulder
The patches for my shoulder relieved the pain but they caused discoloration in my skin which forced me to discontinue. Not sure if I ever recieved a refund.
10 augustus 2025
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Ben! Thank you for sharing your experience, and we’re sorry to hear about the skin discoloration you experienced. While many customers use the patches without issue, everyone’s skin can react differently. We always recommend discontinuing use if irritation or discoloration occurs, so you absolutely did the right thing.
Regarding your refund, please contact us directly with your order number so we can check the status right away. If it hasn’t been processed, we’ll make sure it’s reviewed and resolved as quickly as possible. We appreciate you bringing this to our attention and want to make this right for you.
All in all I'm happy
Fairly good communication about shipping and so forth. Really looking forward to trying this product as shoulder pain has been an on-going issue for several years. However getting set up with the VIP Membership has been an issue.
3 februari 2026
Antwoord van massage-lab.com
Hi Lynaria! Thank you for your feedback! We’re glad to hear our communication around shipping has been helpful, and we truly hope the product brings you relief from your shoulder pain. We’re sorry to hear about the trouble with setting up the VIP Membership—please reach out to us directly so we can get that sorted for you as quickly as possible.
Terrible return policy
I received product I didn't order and was charged over $100 and when I requested to return it for a refund I was told I had to pay for shipping charges! I will contact BBB
1 februari 2026
Antwoord van massage-lab.com
Hi Theresa! We’re really sorry for the confusion and frustration this caused. In some cases, additional items may be added if an optional offer is selected during checkout, and we understand how easy it can be to miss that. Our return policy does require customers to cover return shipping, but we know that doesn’t make the situation any less upsetting.
Please contact us directly with your order details so we can review this carefully and see how we can best assist. We truly want to resolve this for you and appreciate the opportunity to make things right.
They where charging for two orders
They where charging for two orders. I thought it was a hacker so I call call my bank decline my credit card. But I call the the lab company and they fix the payment. Know iam waiting for my patches.
31 januari 2026
Antwoord van massage-lab.com
Hi Zoraida! Thank you for sharing your experience. We’d like to clarify that in some cases, customers may unintentionally select a pop-up or add-on offer during checkout, which can result in more than one item being added to the order. We’re glad you contacted us directly and that our team was able to quickly resolve the payment issue for you. We appreciate your patience and hope the patches work well for you once they arrive.
Never order anything
5 januari 2026
Antwoord van massage-lab.com
Hi Mary! We’re sorry to hear you feel this way. If there was a specific issue with your order or experience, we’d really like the chance to understand and help resolve it. Please reach out to us directly to hello@massage-lab.com so we can look into this for you.
Antwoord van massage-lab.com
Hi Fazlullah! Happy New Year! 🎉
I ordered a knee brace
I ordered a knee brace. Very poor and cheap quality. Could have purchase a better brace from Amazon or Walmart. Returned the brace on 10/10 with the required numbers enclosed in the package mailed USPS. I have been emailing them since early November regarding my refund with no resolution. Do not purchase from the company.
3 november 2025
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Debra! We’re really sorry to hear about your experience, and we understand how frustrating this must be. This is not the experience we want for our customers. Please know we take refund concerns very seriously.
We’d like to look into your return and refund right away. If you haven’t already, please contact us again with your order number and return tracking details so we can locate the package and resolve this as quickly as possible. We appreciate you bringing this to our attention and truly want to make this right.
Careful. possible Scam. Still waiting for my order after 6 weeks
I am still waiting for my order from Nov 8
Ridiculous and am starting to think they are a scam.
If do not receive order by next week will dispute payment and let all know not to be fooled.
Totally not acceptable.
3 december 2025
Antwoord van massage-lab.com
Hi Corinne! We're so sorry to hear that. I've just checked your order and it shows that it was delivered on December 13, 2025. If you haven't receive your order, please reach out to hello@massage-lab.com stating that you didn't receive your order and we'll do our best to assist you. Thank you for your patience.
Fraudulent charges generic product do not buy
Charged expidited shipping for a slow-bost drop shipped generic item from china. They do not make their own anything. They resell. Was charged a recurring monthly fee for "vip customer" that I did not approve.
It's fraud
6 november 2025
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Karel! We're so sorry that you feel that way. It seems that you didn't notice that you accepted the offer for Expedited Shipping that's why it was added on your order. Upon checking, your payment for the Expedited Shipping has been canceled and refunded. For the recurring fee, based on our system, you agree to be a VIP Customer Benefits to avail of the free shipping. I just went ahead and processed a full refund for the subscription fee, if you don’t receive it within 5 business days please reach back out to us so that we can send you over the transaction detail confirmation. Thank you for your understanding.
Took a while to arrive, but worth it
Used during my flights and it really helped reduce back stiffness.
7 september 2025
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Angela! Thank you for your review! We're so glad to hear it helped ease back stiffness during your flights. That’s exactly what we hope for, comfort wherever you go. Safe travels!
Impressed with the build quality
It's not a miracle fix but using it consistently helps manage the discomfort.
12 oktober 2025
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Steven! Thank you for the honest review! You're absolutely right, it’s not a quick miracle fix, but we’re glad to hear that consistent use has helped manage the discomfort. We appreciate you sharing your experience!
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