massage-lab.com Reviews 

I bought a neuropathy pad from massage-lab.com in 2023, and paid with my credit card. Afterwards they began charging my credit card $31.67 monthly for over a year before my credit card rejected the charge as fraudulent. When I called massage-lab.com (which is an online store only) they said I’d subscribed to a monthly newsletter with a monthly cost of $31.67, even though they sent no confirmation or receipt to my email verifying this subscription. I cancelled, but they would only credit 6 months of the charges, though they had been charging me for well over a year. This message is to remind everyone using this website to carefully review the terms and conditions of signing up for their newsletter. Additionally, the product I bought never worked consistently, and provided such weak stimulation that it had little effect on my neuropathy.

It said my card declined but they still took out $14.95 for no reason plus the price of the patches!!!! DO NOT USE THEM!

There are a lot of products on the internet that make claims about how they will provide you with relief of knee pain but most do little or no good. The patches from Wellknee actually do what they say they will do. I have had significant pain relief using the patches and have recommended them to friends who were equally pleased with the results. I recommend them highly.

Scam Confirmed

Trustpilot also need to work on their review authentication. There is no way any person who realizes what this company does would give it 5 stars. You have some bad actors inflating the score of this company. It's just like the other users say. You buy one thing, they offer you free shipping, you click it not knowing it also signs you up for a service I'm sure no one has ever used (VIP service members can "request" free medical supplies up to a value of $30 a month. This is, of course, a front, so they can claim they offer a "good" or a "service" in exchange for the monthly subscription fee). Next, they charge you for as many months as they can before you realize what they did. The name of the merchant for the charges, Helikon Limited, bears no resemblance to "massage-lab" so you don't clock that it's no good. This all seems planned in order to blend into the monsoon of subscriptions that turns digital consumers wallets from buckets into collanders. Just another hole in the bucket that will slowly leak until you realize what they are up to, but hey, don't worry! Now you can make pasta!
It's never a devestating amount of money at a time, because that would draw too much attention. I'm sure they figured out that $30 is the most they can charge for the longest amount of time, before people realize what they are doing. And it's never enough money to really feel like you want to hassle anyone over it. "It's just a couple hundred bucks, what's the big deal? I stopped it now." But that's money I worked for and need to support my family.
You shouldn't be doing this. Find a more productive way of making money. Heck, you could even go on disability or something. I'm sure any doctor could see that something is wrong with you without even doing an examination.

EDIT: They did cancel and refund the last VIP subscription payment, but if they were actually concerned about making things right, they would refund the over $200 they siphoned out of my account since April. They won't, because that's the only way this company stays around. Through this predatory subscription service. They will refund whatever is within the "return window" (how do you return useless access to useless products?), so they can appear to be above board, but you better believe they already spent that other money and you won't be getting it back.

BEWARE This company pretends you authorise some VIP membership and keep taking money from your credit card. The heated massager is ok but the fact they keep stealing from you is not.

Trying to log in to some bogus VIP stie is also impossible as you never set up an account to begin with. This is sad they think this is ok.

The back patches from MLab have stopped my Sciatic Pain! I am seventy-three years old. I have spent so much money trying different products to no avail. I have attempted to use two different battery-powered back belts, which did not decrease my pain. I was spending days in bed, unsure of what to do next. Then, my patches arrived in the mail. One back patch did the trick! After three days, I stopped using them. When the pain starts, I pop on another patch! Instant relief! I can't thank this company enough!

DO NOT buy from this company! I did not ok the so called VIP subscription! Just checked my finances….they charged me over $400 in auto pays. Tried 3 times before it finally got cancelled! Scam!!!

I've tried so many pillows, but nothing compares to the Deep Sleep Orthopedic Neck Pillow. It cradles my neck perfectly. but delivery a bit late thanks to customer service for quick respond

I love these pain pads the minute I put it on I felt relief! I passed out one and now she is ordering some, it works that well! I have applied a patch on my back, ankle both knees and the pain are gone I'm trying to save some I don't want to run out before my next order!!!!

This is shipped from outside of the United States, therefore, it takes a long time to arrive. The product was okay but not worth the price & wait.

This company is a total scam. They charge you for items you did not click on. After that, they give you fake tracking numbers to see where your actually wanted items are. Never do business here. They are clearly a predatory business.

DO NOT ORDER FROM THEM.

I ordered a small hamstring band.

They sent me an email asking me to activate my VIP benefits, which I never clicked.

Fast forward 30 days and they are trying to charge me recurring subscription for a VIP club to obtain product discounts.

The subscription is more than the band I purchased!

What a Scam we were charged for a V.I.P member for 12-13 months $31.00.

I’ve had great pain relief while wearing the patch on my knee. Erin in customer service has answered questions quickly. I was given a 20% discount on a future order which I used and appreciated.

The absolute worst company I've ever dealt with. You've been warned, do NOT buy anything from this company. They will take your money and not honor their refund policy. They will not return emails. I've tried since May 2024 to get a refund, it's now August 2024. I'm giving up at this point. They are dishonest and you will lose your money, they could care less about customer opinion and I don't understand how they stay in business. I would give them zero stars if it was an option. I've provide tracking numbers to them and filed for a return on their website. The website shows "Pending" since May of this year. They have no intention of refunding my money. Scammers and cheats. You've been warned, DO NOT BUY from MLAB!
Mlabs reached out to me on Facebook messenger and resolved my issues. Refunded my payment. It should have been these easy the first time I emailed them. I’m happy that they did finally honor the refund policy. Thank you.

My response to message lab, yes I returned it and you acknowledged it if you had read my review you would gave seen that

My daughter was in 10 when she broke her knee while ski racing. She now continues to ski race but also figure skates. She was always having knee pain. We tried this product and it actually works very well. All her skating friends also uses it daily and are thrilled that this product works. One girl even tried it on her back and it was instant relief of back pain.

I ordered a shoulder product and received a product for a knee. I attempted to return this item but am being required to pay for shipping which should not be my responsibility. I emailed your customer service twice about this and did not receive a response.

Scam do not buy from them but the product elsewhere.

I ordered a shoulder brace for 39.99 for a rotator cuff injury and as I was tracking the package, I noticed that the tracking was fake. It didn’t have what state it was in or anything like that. It just said in at the station. Then it said delivered on July 6, and nothing was ever delivered. Don’t waste your money. They will not send you your product. They’re a fake company. I normally research companies before I buy in this time I didn’t. I could kick myself. There’s no phone number for the company or nowhere where you can ask a question like, “where is my order,” or even request a refund ?