tried a lot of pain patches and most either peel off within a couple of hours or barely do anything. The warming herbal knee patches are a different story. The adhesive holds for the full 12 hours, ev... Toon meer
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Lees wat reviewers zeggen
I wouldn't even give a 1 star but that's the only option. Worthless product. As effective as a piece of self adhesive wallpaoer. No way to contact company to get 60 day guarantee. Only way to contact... Toon meer
Bedrijf heeft geantwoord
Utterly HORRIBLE CUSTOMER SERVICE. Ordered product on May 4th, still no product as of June 12. Multiple calls to cancel order and same script read to me 3 separate times to award me a 50% discount. Ad... Toon meer
Bedrijf heeft geantwoord
I made a one time purchase for some shoulder patches that didn't work. The company enrolled me in the VIP/Subscription without my permission. Beware when checking out. They sign you up automatical... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Effectively Eliminate Your Pain Backed by Science & a Risk-Free Guarantee. Over 15,000 Happy Customers
Contactgegevens
Verenigde Staten
- massage-lab.com
2,7
Slecht
207 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The website is very deceitful in their…
The website is very deceitful in their advertisement and this company is not in the United States it is overseas and getting in touch with customer service is ridiculous will never do business with this company also it's saying that I received my merchandise and I have not
1 maart 2026
Antwoord van massage-lab.com
Hi Morice! We’re sorry to hear you feel this way and understand how frustrating this situation must be. We strive to be transparent in our advertising and to provide clear communication about shipping and delivery.
If your tracking shows delivered but you haven’t received the package, please contact us directly with your order number so we can investigate with the carrier right away and help resolve this as quickly as possible. We’re here to assist and want to make this right.
Not Happy
I gave you a one star because you did things that I didn’t ask for starting with ordering I did place an order, but my card was denied because my credit card company thought it was fraud and they had to get my permission in order to have them OK it so I tried to re-order and it wouldn’t let me re-order with the same card, even though the card merchant said that it was OK to order it. You said that my card had already been declined and I had to use a new card. Well, I didn’t have a new card so I backspaced and erased all my information without ordering anything and I started getting these e-mails as if I ordered it. I didn’t order it. My card was declined so the transition should’ve ended at that point when I tried to re-order the company wouldn’t allow me to use the card the transition should’ve ended at that point instead they waited and used my information and place placed an order that I didn’t OK and now I’m getting emails about a VIP subscription that I don’t want nothing to do with. Be aware this company uses your information after you give it to them to do whatever they want order more product that you didn’t ask for it’s not good.
25 februari 2026
Antwoord van massage-lab.com
Hi Mark! We’re sorry for the confusion and frustration this caused. If a payment is declined, the order should not process, and we do not place orders or add VIP subscriptions without authorization.
I have checked your order and it shows that there's no VIP Subscription added. Could you send us an email to hello@massage-lab.com and show to us where you did see that you are enrolled to our VIP Customer Benefits? Thank you!
Discolored shoulder
The patches for my shoulder relieved the pain but they caused discoloration in my skin which forced me to discontinue. Not sure if I ever recieved a refund.
10 augustus 2025
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Ben! Thank you for sharing your experience, and we’re sorry to hear about the skin discoloration you experienced. While many customers use the patches without issue, everyone’s skin can react differently. We always recommend discontinuing use if irritation or discoloration occurs, so you absolutely did the right thing.
Regarding your refund, please contact us directly with your order number so we can check the status right away. If it hasn’t been processed, we’ll make sure it’s reviewed and resolved as quickly as possible. We appreciate you bringing this to our attention and want to make this right for you.
All in all I'm happy
Fairly good communication about shipping and so forth. Really looking forward to trying this product as shoulder pain has been an on-going issue for several years. However getting set up with the VIP Membership has been an issue.
3 februari 2026
Antwoord van massage-lab.com
Hi Lynaria! Thank you for your feedback! We’re glad to hear our communication around shipping has been helpful, and we truly hope the product brings you relief from your shoulder pain. We’re sorry to hear about the trouble with setting up the VIP Membership—please reach out to us directly so we can get that sorted for you as quickly as possible.
Terrible return policy
I received product I didn't order and was charged over $100 and when I requested to return it for a refund I was told I had to pay for shipping charges! I will contact BBB
1 februari 2026
Antwoord van massage-lab.com
Hi Theresa! We’re really sorry for the confusion and frustration this caused. In some cases, additional items may be added if an optional offer is selected during checkout, and we understand how easy it can be to miss that. Our return policy does require customers to cover return shipping, but we know that doesn’t make the situation any less upsetting.
Please contact us directly with your order details so we can review this carefully and see how we can best assist. We truly want to resolve this for you and appreciate the opportunity to make things right.
They where charging for two orders
They where charging for two orders. I thought it was a hacker so I call call my bank decline my credit card. But I call the the lab company and they fix the payment. Know iam waiting for my patches.
31 januari 2026
Antwoord van massage-lab.com
Hi Zoraida! Thank you for sharing your experience. We’d like to clarify that in some cases, customers may unintentionally select a pop-up or add-on offer during checkout, which can result in more than one item being added to the order. We’re glad you contacted us directly and that our team was able to quickly resolve the payment issue for you. We appreciate your patience and hope the patches work well for you once they arrive.
Never order anything
5 januari 2026
Antwoord van massage-lab.com
Hi Mary! We’re sorry to hear you feel this way. If there was a specific issue with your order or experience, we’d really like the chance to understand and help resolve it. Please reach out to us directly to hello@massage-lab.com so we can look into this for you.
Antwoord van massage-lab.com
Hi Fazlullah! Happy New Year! 🎉
I ordered a knee brace
I ordered a knee brace. Very poor and cheap quality. Could have purchase a better brace from Amazon or Walmart. Returned the brace on 10/10 with the required numbers enclosed in the package mailed USPS. I have been emailing them since early November regarding my refund with no resolution. Do not purchase from the company.
3 november 2025
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Debra! We’re really sorry to hear about your experience, and we understand how frustrating this must be. This is not the experience we want for our customers. Please know we take refund concerns very seriously.
We’d like to look into your return and refund right away. If you haven’t already, please contact us again with your order number and return tracking details so we can locate the package and resolve this as quickly as possible. We appreciate you bringing this to our attention and truly want to make this right.
Careful. possible Scam. Still waiting for my order after 6 weeks
I am still waiting for my order from Nov 8
Ridiculous and am starting to think they are a scam.
If do not receive order by next week will dispute payment and let all know not to be fooled.
Totally not acceptable.
3 december 2025
Antwoord van massage-lab.com
Hi Corinne! We're so sorry to hear that. I've just checked your order and it shows that it was delivered on December 13, 2025. If you haven't receive your order, please reach out to hello@massage-lab.com stating that you didn't receive your order and we'll do our best to assist you. Thank you for your patience.
Fraudulent charges generic product do not buy
Charged expidited shipping for a slow-bost drop shipped generic item from china. They do not make their own anything. They resell. Was charged a recurring monthly fee for "vip customer" that I did not approve.
It's fraud
6 november 2025
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Karel! We're so sorry that you feel that way. It seems that you didn't notice that you accepted the offer for Expedited Shipping that's why it was added on your order. Upon checking, your payment for the Expedited Shipping has been canceled and refunded. For the recurring fee, based on our system, you agree to be a VIP Customer Benefits to avail of the free shipping. I just went ahead and processed a full refund for the subscription fee, if you don’t receive it within 5 business days please reach back out to us so that we can send you over the transaction detail confirmation. Thank you for your understanding.
I never reorder this junk
I never reorder this junk. Never worked for me. Give me my money back
16 november 2025
Antwoord van massage-lab.com
Hi Anthony! Thank you for sharing your experience, and I’m really sorry to hear the product didn’t work for you. We never want you to feel disappointed. Please reach out to our customer support at hello@massage-lab.com with your order details so we can look into this and assist you with a refund or a resolution. We’re here to help.
So far so good
Instructions could be more detailed, but overall, it's intuitive enough to use.
3 september 2025
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Anthony! Thanks for the feedback! We're happy to hear it's been easy to use overall, and we appreciate your note about the instructions. We’re always working to make setup even clearer and will keep this in mind for future updates.
Customer service was top notch
Had a minor issue with a missing strap in the package. Sent them an email and got a response within hours. They shipped out a replacement immediately, no questions asked. The product (OrthoBack) itself is good, but I was most impressed by how easy it was to deal with their team. That kind of support really builds trust.
23 september 2025
Antwoord van massage-lab.com
Hi Stephanie! We’re so glad to hear everything was resolved quickly and that you’re happy with both the OrthoBack and our support team. Thank you for trusting us—it means a lot!
First of all
First of all, I only ordered the flexi knee pain patch. 3 other items was added that I did not order it was added to my account and charged. Thank goodness I went through PayPal and has been able to dispute through my bank and block any transactions from your company. I don't trust ordering anything else 😒
27 augustus 2025
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Gerald! Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. It sounds like additional items may have been added during checkout through optional pop-up offers, which can sometimes be overlooked. We completely understand your concern, and your trust is very important to us. Please reach out to hello@massage-lab.com so we can give you options with the promotional products. Your feedback helps us improve, and we truly regret the frustration this has caused.
Bogus not made in America
Bogus not made in America. Shipped from China. If you call for support it goes to India. Second call I made also was overseas.
9 augustus 2025
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Kathryn! Thank you for taking the time to share your feedback. We’re sorry to hear about your disappointment. While our shipping and support teams are based internationally to ensure efficient fulfillment and assistance for customers worldwide, we always strive to maintain high product quality and reliable service. Your concerns are important to us, and we truly value your input as it helps us continue to improve the experience for all of our customers.
Good but not perfect
It works decently but took longer than expected to arrive. Also, instructions weren’t very clear. Still seeing some improvement though.
12 augustus 2025
Antwoord van massage-lab.com
Hi Michael! Thank you for your honest review! We’re glad to hear you’re seeing some improvement, even if the shipping and instructions weren’t quite up to your expectations. We’ll definitely take your feedback on clearer directions and delivery times to heart, as we’re always working to make things smoother for our customers. It’s encouraging to know the product is helping, and with continued use, we hope you’ll see even more noticeable results.
Really bad customer service
Really bad customer service. Requested them to cancel VIP membership as I didn't want it and don't know how I got it in April. Was assured it was cancelled, however, they are still taking $31.67 out of my PayPal account every month. The link to cancel doesn't work. Be careful when doing business with this company
Margie Williams
27 juli 2025
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Margie! We're deeply sorry for how you're feeling. You may have unintentionally subscribed to our monthly membership. Could you send us an email to hello@massage-lab.com so we can sort this out for you as soon as possible. Thank you!
Antwoord van massage-lab.com
Hi Zachary! We appreciate your honest feedback. We understand results can vary from person to person, but we’re sorry to hear it didn’t work as well for you. Thank you for giving it a try.
I have been using these knee patches…
I have been using these knee patches flex knee patch for over 4 months.
They support my knee while relieving the pain. I’m bone on bone in one of my knees. It helps me I leave it on all day.
My husband uses them on his lower back. Give them a try you’ll be happy you did.
6 juli 2025
Review zonder uitnodiging
Antwoord van massage-lab.com
Hi Maryann! Thank you so much for sharing your experience! We're thrilled to hear the FlexiKnee patches have been helping both you and your husband. It's amazing to know they’re providing support and relief where it's needed most. We appreciate the recommendation!
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