McAMS Reviews 

199
TrustScore 2.5 uit 5

2,6

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Advertise as 24/7 but do not respond. Applied both online and through call, so no service provided. A waste of time, when I needed immediate support.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

They have a quick response and support, I received the bike reservation in less than 24h. Super attentive, clear and objective language. What helped me a lot was that they had a team of Brazi... Toon meer

Beoordeeld met 3 van de 5 sterren

Rang them up had a hire bike next day new lid the day after brilliant service. Slightly let down on other side as there's literally no communication I've had to chase them to find out about the chequ... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

This company is the cancer of the insurance world. You think that they are helping you with your claim but all they are doing is filling their own pockets. They drop a bike off and charge extortion am... Toon meer

Bedrijfsgegevens

  1. Motorfietsreparatie

Geschreven door het bedrijf

We can help you obtain compensation if you've sustained a loss. We'll deliver a hire bike to use whilst your bike is being fixed. Use our trusted mechanic or your own. Beyond repair? get a cheque for it's full value! Your insurer doesn't have to know that you've had an accident. We won't bill you for any excess, unlike your insure. We manage your whole claim, so you don't have to.


Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

199 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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2,6

Alle reviews

(199)

5 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent service from mcams

Had a accident and used Mcams to sort my bike. Perfect service from start to finish can’t thank them enough

11 maart 2022
Review zonder uitnodiging
Logo McAMS

Antwoord van McAMS

Hi Oliver, thank you for your five star review and comments. We are delighted that you were satisfied with the service we delivered. Thank you for using McAMS.

Beoordeeld met 5 van de 5 sterren

Used this service great results and…

Used this service great results and sorted my bike for me 5 star service hassle free.

10 maart 2022
Review zonder uitnodiging
Logo McAMS

Antwoord van McAMS

Hi Chris, thank you for your five star review and comments. We are delighted that you were satisfied with the service we delivered. Thank you for using McAMS.

Beoordeeld met 5 van de 5 sterren

Top service

Top service. Very easy to work with and communication lines always open.

7 maart 2022
Review zonder uitnodiging
Logo McAMS

Antwoord van McAMS

Hi Robert, thank you for your five star review and comments. We are delighted that you were satisfied with the service we delivered. Thank you for using McAMS.

Beoordeeld met 5 van de 5 sterren

Ecxellent company

My son, had an accident and we decided to go with mcams, excellent company to deal with from start to finish,easy and straight forward, sorted everything, back on a hire bike within a day.

22 februari 2022
Review zonder uitnodiging
Logo McAMS

Antwoord van McAMS

Hi Paul, thank you for your review and comments. We are delighted that you and your son were satisfied with the service we delivered. Thank you for using McAMS.

Beoordeeld met 5 van de 5 sterren

Great service

Great service, supplied a courtesy bike straight away, easy to deal with :-)

21 februari 2022
Review zonder uitnodiging
Logo McAMS

Antwoord van McAMS

Hi Craig, thank you for your five star review and comments. We are delighted that you were satisfied with the service we delivered. Thank you for using McAMS.

Beoordeeld met 5 van de 5 sterren

Used mcCams after i got crashed into…

Used mcCams after i got crashed into hire bile arrived on the next day (sunday) and my bike was repaired and back to me within 3 weeks thanks mcCams

21 februari 2022
Review zonder uitnodiging
Logo McAMS

Antwoord van McAMS

Hi Steve, thank you for your five star review and comments. We are delighted that you were happy with your replacement motorbike and how your claim was managed. Thank you for using McAMS.

Beoordeeld met 1 van de 5 sterren

Avoid at all costs

Avoid at all costs

Recently involved in a no fault rear ending on my Motorcycle. Unfortunately the driver wasn't insured.

On contacting them they said initially it wouldn't be a problem and I let them try to progress my claim.

After getting an engineers report completed they said that unfortunately all they could do was claim on my insurance and give me a hire bike...

So it would seem that if you get hit by an uninsured driver there isn't a lot they can do.

I went through my broker in the end and they said it wouldn't be a problem as their car was insured. Got my bike back no problems at all...

24 november 2021
Logo McAMS

Antwoord van McAMS

Dear Alastair, we are sorry to hear that our service has not met with your expectations. We would like to know more about your experience and would welcome a conversation with you. Please contact Paula Levens to discuss, Paula Levens can be contacted on 01695 580230. Thank you.

Beoordeeld met 1 van de 5 sterren

At your peril use this company,their…

At your peril use this company,their promise of a stress free experience is a total joke, And as for having two super bikes in British supper bikes is also a misrepresentation making bikers think they are on your side. Please please use your own insurance companies after all they will know how to deal with your claim ,is't that what you have paid for """. please read my daughters night mare on Google reviews on this company. £ 2400 new scooter now having a potential bill of £11200 .I could have bought 5 new scooters for this price ,hired top of range Mercedes for two years .Why didn't they just right the bike of.

20 juli 2021
Review zonder uitnodiging
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Antwoord van McAMS

Dear Mr Curran, we are sorry to hear that you are concerned about your daughters claim. We would like to know more about her experience and would welcome a conversation with your daughter to discuss further. Please ask her to contact Paula Levens to discuss, Paula Levens can be contacted on 01695 580230. Thank you.

Beoordeeld met 5 van de 5 sterren

Totally recommend

Totally recommend. very professional company they help me trough the process of a Non-fault accident. They gave me all the support and gave me a new bike to come back to work.
Customer service excellent.
Would like to give special thanks to Isabela de Marco who handle the claim for me.

20 april 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very bad company i have acident before…

Very bad company i have acident before 1 year today solisitor send my leter we goving to court in 3rd off november on the same time i fix my bike wich is cost my 2k NEVER EVER THIS RUBBISH COMANY

19 maart 2021
Review zonder uitnodiging
Logo McAMS

Antwoord van McAMS

Dear Anastas, we are sorry to hear that our service has not met with your expectations. We would like to know more about your experience and would welcome a conversation with you. Please contact Paula Levens to discuss, Paula Levens can be contacted on 01695 580230. Thank you.

Beoordeeld met 1 van de 5 sterren

Terribly disappointed with Mcams and their subsidiaries (Bond Turner)

Terribly disappointed with Mcams. Had a motorbike accident on 3rd Nov last year. Contacted mcams following recommendation from my mechanic. I agreed to them representing me. One year down the line, still no compensation. I was told they were excellent. This NOT my experience. They delegated the legal side of things to a company called Bond Turner (solicitors) which has been shockingly unprofessional. Mcams have NOT given me the choice of solicitor and their partner solicitor (Bond Turner) do not put in the work necessary to progress my claim. I do NOT recommend them. Bond Turner'' staff are also rude and despondent and will always blame their own laziness onto the client. I will be pursuing compensation from both mcams and Bond turner should my claim continue not being actioned. Finally, Mcams one and only phone number (03450541000) is disconnected.

21 augustus 2020
Review zonder uitnodiging
Logo McAMS

Antwoord van McAMS

Hi Vincent, we are sorry to hear that our service has not met with your expectations. We would like to know more about your experience and would welcome a conversation with you. Please contact Paula Levens to discuss, Paula Levens can be contacted on 01695 580230. Thank you.

Beoordeeld met 5 van de 5 sterren

My car was hit in a car park

My car was hit in a car park, we didn't really want to go through our insurance, knowing this could end up as a fault claim and we lose our no claims, so looked into other options, after getting conflicting advice from asking around I went to the garage i wanted to carry out the repairs and asked their advice, they put me onto McAMS and I'm glad they did, while the car was in for repair they sorted out a replacement car for us, delivered to our door, so far the service has been great, I'm aware there will be more paperwork to fill out, but our garage told us to seek clarification if there's anything you don't understand and the McAMS legal team have been nothing but accommodating so far, so I can't envisage there being any issues.

6 mei 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Honest review after 1 year

Honest review after 1 year, please stay away from this company, at the beginning they will make you feel everything settled so quick..let me explain from the beginning how they work.
they have a network in many local garages and mechanic would usually recommend this company, the movement you contact the company they will give you hire scooter next day early morning if you tell them that you don't want hire scooter(just settle claim) then they would not be interested in you and would say we can't go ahead without hire scooter, so I took the scooter, and after two weeks they told me that they will be coming to collect their hire scooter and I have to collect my scooter from the garage, so I quickly collected my bike and delivered hired bike to the local garage, next day I got letter about the price I will be getting with the amount on it.
then I got cheque after 1 month,i deposited the cheque and cashed out.
after this, I thought everything is settled.
three months passed and suddenly I got a pile of papers to sign and i have to give all bank details payslips.
all detailed I gave
1 year passed and its time to renew my insurance and on the insurance database, my insurer told me the claim still shows pending and pending means insurance company consider it as at "fault claim" and I have to pay an additional £400 premium, and my own insurance company saying they have no clue about who took the responsibility for the liabilities(claim not made through own insurance suggested repair management ) but I didn't lose my NCB as it was no fault claim.

Before going through all this claim, I read the reviews and contacted them and they said: "negative reviews are their competitors".(all positives reviews made by people are just within
1 month of the claim, all nightmare starts after 3 months)

if you reading this then think 10 times before letting them make claim on your behalf, they will keep your claim pending for many years and you end up paying extra premium...

21 april 2020
Review zonder uitnodiging
Logo McAMS

Antwoord van McAMS

We are sorry to hear that our service has not met with your expectations. We would like to know more about your experience and would welcome a conversation with you. Please contact Paula Levens to discuss, Paula Levens can be contacted on 01695 580230. Thank you.

Beoordeeld met 5 van de 5 sterren

They have a quick response and support

They have a quick response and support, I received the bike reservation in less than 24h. Super attentive, clear and objective language.
What helped me a lot was that they had a team of Brazilians so that we could communicate in our language.
Recommend.
My case was settled and paid in 45 days.

Rapidez no atendimento, recebi a moto reserva em menos de 24h. Super atenciosos, linguagem clara e objetiva.
O que me ajudou muito foi eles possuírem um time de brasileiros para que pudéssemos nos comunicar em nossa língua.
Recomendo.
Meu caso foi resolvido e pago em 45 dias.

25 februari 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very Happy

was hit by a car in a petrol station, Driver tried to dispute despite there being CCTV footage at the forecourt.

I was thinking about my own insurance but had heard some stories about bikes disappearing to a central repair centre.

Contacted my dealer who put me in touch with McAMS, Bike delivered next day and value agreed in a number of weeks .

Friendly staff

Very happy

3 februari 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good customer service! Definitely!

I called mcams and a nice and professional agent talk to me help me to solve my problem. Gave me all the assistance I need. Is a Portuguese guy very friendly his name is Miguel.
Thank you to sort out this situation about the motorbike Miguel and thank you mcams. I appreciated.

Thiago Mathias

24 januari 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very low efficiency

My friend had had an accident back in December 2018 on his bike. He got crashed by a car on the roundabout and had left a permanent scar on his right elbow. It has been almost a year now and Bondturner is still dealing with the case without providing much updates on the current progress.
It has been a year now and there is absolutely no sign of the ending date for the claim. To any of the Bondturner reviewer, please look into the case with Reference 101317/18.

4 december 2019
Review zonder uitnodiging
Logo McAMS

Antwoord van McAMS

We are sorry to hear that our service has not met with your expectations. We would like to know more about your experience and would welcome a conversation with you. Please contact Paula Levens to discuss, Paula Levens can be contacted on 01695 580230. Thank you.

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