MechanicalKeyboards.com Reviews 112

Purchased a keyboard that developed a faulty key shortly after use. Warranty support was provided, but I was required to pay inbound shipping for repair, which, compared to other distributors, made the customer service experience feel subpar for a defective product.

Misleading shipping times and extremely rude unhelpful customer service. Shout out Aaron for being particularly unhelpful and rude with fulfilling a simple issue.

I just had an amazing experience with MechanicalKeyboard.com. I am shocked with the bad reviews on here. I placed an order, and a few days later I was told they didn't have inventory. No problem, I get it. A few days after that I got a delivery come keycaps I didn't order. I called to tell them I didn't order these. She said it was a gift for making an error on my original order. I think that is really good service. I will order from MK again for sure.

I recommend avoiding MechanicalKeyboards at all costs. Order placed 6 days ago, confirmed by email 3 days ago is suddenly canceled today with ZERO communication. Would not be surprised to find out employees are canceling orders to purchase themselves. Scummy company, avoid

I would not recommend ordering from mechanicalkeyboards.com. I purchased two keyboards, both shipped via FedEx. One was delivered correctly to my apartment mailroom, but the other was left outside on the wrong street, at an unsecured side entrance right by a busy sidewalk. Unsurprisingly, by the time I got there, the package was gone.

When I contacted the seller for help, they refused to open a FedEx claim or offer any support, even though FedEx confirmed they have access to my building and could have delivered securely (as they did with the other package). Instead, I was told nothing could be done because FedEx marked it as “delivered.”

This means if your package is misdelivered, stolen, or left in an unsafe spot, you’re on your own. A reputable seller should take responsibility and work with the carrier to resolve issues like this — not push all the risk onto the customer.

I won’t be ordering from them again.

I had an issue with the switch sockets on the keyboard I bought that became loose very quickly. They were kind enough to get the manufacturer to send me a new PCB and USB receiver so I can replace them.

Prompt delivery and really great customer service, thank you guys again.

Custom keycap broke after a few months. They refused to do anything at all and simply said it was "outside 30 day return policy". I've been a longtime customer purchasing keyboards and keycaps over the years with them. Zero customer service. Recommend going elsewhere for hardware and direct to keycap artists.

Bullying other vendors claiming MK is their own trademark. Quite a joke.

try to bully other companies to not use 'mk', just really terrible.

They abuse their "trademark" to bring down competition by alledging that mechanicalkeyboards.com has a trademark on MK.... which is used in many products like model mk.2 denoting mark 2.

This intimidation tactic is both illegal and pathetic.

I highly recommend against using this site due to their moronic takedown requests. Thankfully I decided against purchasing from here and went elsewhere and hope you do too.

Seems like "MK" is a "trademark" of MechanicalKeyeboards.com, so they bully small competitors who use "MK" as in "Mark" and send them cease and desist mails.

Just FYI, MK.com: this shit ain't flying! I hope you loose some more customers, because you've just lost me. I've spent around 4k bucks on your site over the years, sad to see it went down some greedy throat.

Tried to bully another vendor with a frivolous takedown request over a trademark on "MK." as in mark.

Will never buy from these guys again, looks like their ethics are as good as their customer support as of late.

I ordered the wrong keyboard by mistake and submitted a request to cancel the order when I realised the next day.
The support got back to me quickly, checked if they had the keyboard I needed in stock and cancelled the order for me.
No complaints whatsoever.

On October 30, 2024, I ordered the Varmilo VPT108 Sakura R2 Hotswap Wireless RGB mechanical keyboard from MechanicalKeyboards.com as a birthday gift, costing €238.90. The order process went smoothly, and I received delivery updates. However, on November 4, 2024, the FedEx courier made an error and delivered the package to the wrong address.

I contacted MechanicalKeyboards.com on November 5, 2024, to inquire about the situation. They replied promptly, explaining I should wait until November 13, 2024, before the package could officially be considered lost. Fair enough.

In the meantime, I also reached out to FedEx. They immediately started an investigation and confirmed the package was indeed lost. I forwarded this confirmation email, along with FedEx's advice to file a claim with both the paying party (me) and the shipper (MechanicalKeyboards.com). On November 11, 2024, I received a response from MechanicalKeyboards.com that essentially said, "It doesn't matter that you have a written confirmation from FedEx. Our system says it was delivered, so it's your problem now."

I then asked what information was needed for them to initiate a claim and either refund me or send a replacement. The response was:

"Unfortunately, due to the screenshot provided showing that the carrier did deliver the package, as well as the carrier confirming the package was delivered via GPS location, we would be unable to offer a refund. I apologize for the inconvenience, and please let us know if we can further assist you."

I got no helpful answer to my question, so I contacted FedEx again to get a clearer confirmation, which I received. This document explicitly stated: "The POD on the website is not correct and you must ignore this."

To clarify: the "POD" refers to the "Proof of Delivery" (the delivery status information) shown on the FedEx website. The FedEx system showed that the package was delivered, but FedEx confirmed that this information was incorrect, as the delivery had been made to the wrong address. FedEx instructed MechanicalKeyboards.com to ignore the incorrect POD on their website, as it was not a valid indication of the actual delivery status.

However, MechanicalKeyboards.com completely ignored this new confirmation and sent the same response again, refusing to take responsibility.

At this point, I explained I would be forced to file a dispute, as they were not cooperating in resolving the issue. Their response was:

"Additionally, we would advise against a chargeback, as your account will be banned and no future orders will be accepted."

What a threatening response with zero solutions or assistance. I assumed a company like MechanicalKeyboards.com would have insurance for such delivery issues, but it seems they are unwilling to put any effort into resolving the situation. Their stance has been clear: "It's your problem, your money lost, figure it out. And don’t even think about asking for a refund, or we’ll ban your account."

I also want to bring attention to a similar experience posted on Trustpilot by Mas Ivan on January 23, 2021, which shows this is a recurring issue that hasn't been improved.

I would strongly warn potential customers to think twice before ordering from MechanicalKeyboards.com. Their handling of disputes is appalling, and you're left entirely on your own with no support.

I purchased a keyboard with backlit keys and the LEDs slowly began dying out. Half of them are dead now. I'm out of warranty at this point and was told I'd need to pay $65 + shipping to have it repaired. Why should I pay to have it repaired when they shouldn't have shipped a defective product to me? They could do the right thing and take care of it, just as they would if it were a recent purchase, but instead they decided that it's better to ask me for a lot more money to fix something that never should have been shipped to me. I paid $115 for a defective product and they are content to leave me hanging. I can hardly even use this thing unless the room is brightly lit.
I shopped around for a long time and settled on Mechanical Keyboards because I thought this was the type of business that stands behind their products and their customers. I was very wrong and it's quite painful because I just have to live with this junk now.

I don't generally argue with warranty policies, but when they were informed that they shipped me a defective product, they shouldn't have been so concerned with my purchase date and trying to squeeze more money out of me. What could have been a 5-star review is a 1-star review.
Read their other reviews and you'll find the same thing: Customers are reminded of the warranty and that this business has zero interest in doing the right thing.
Avoid them like the plague.

I ordered a keyboard and i didn’t pay attention to details and put wrong information in.Taylor D went above and beyond to find my order for me , get me the right keyboard sent to me it’s customer service like this that makes me a supporter for this company

Taylor from sales went above and beyond helping me locate the perfect keyboards for our eSports lab. Thanks for your help.

Tl;dr: Make sure there is plenty of stock for items you want to order because if they run out of stock on an item while you're placing your order they won't tell you, and when you complain it will be made out like its your fault and you're being unreasonable.

I placed an order on 8/24 and didn't hear anything by 9/5. Emailed them and received a "we're waiting on one of the items you ordered" messages, which is irritating enough that that wasn't communicated to me as I specifically avoided items that were Out-of-Stock or Pre-Orders. And then when I complained that I hadn't been notified that I would be waiting 2 months for all of the items because one of the items was out of stock they sent me an email saying "you pre-ordered an item, you should check the FAQs next time"

It's not my fault your system didn't catch that there were more orders than stock. Its not on me to guess whether that's happened. Just tell me there was an inventory problem and ask if I want a partial fulfillment. I'm not being unreasonable to expect communication regarding my order status, especially when the lead time goes from a week to 2 full months later.

literally charged me 90€ for a return, got 110€ of 200€ i paid, THIEVS