Melita Ltd Reviews 170

If I could give a zero rating I would. The broadband strength is low and limited to my living room and can only cope with one device using 5G. The standard access does not work at all. i reported this, they arranged an appointment for a technician to come and fix it, but he failed to turn up. I have tried 3 times to set up a direct debit and each time Melita sends me an email telling me it's active but then fails to take payment. When I contacted customer service, they tell me first that it was not active then they changed their mind and said it had been declined, then that it had been cancelled. However my bank has confirmed that none of that took place. Very poor service.

This company send SCAM messages to my cellular phone too pay them a fake debt. Well I never made any contract with them, never even heard about them, until the moment of the SCAM messages.
Just for curiosity made a google name search and it looks that they make the same SCAM to others.
My advise to you is block their messages... and if you are the MELITTA scamers just #### you all and your SCAMs

Best internet and customer service in Malta
Amongst the options it was only Melita that was able to provide me gigabit speeds at home (the other two were waaaaay behind in speed as they are still building their networks and my area is still not on their maps :)
Customer service was helpful, invoice was in line what we agreed to, never had any problems.
I also use their mesh option so every corner of my apartment is covered with WiFi, they have a very nice app to check and set connectivity options however I'd like to.
They also provide internet for tens of thousands of subscribers, if their service would be so abismal like some suggests they no longer would be in the business surely. Truly recommend their service.

One star is way too much .horrible horrible experience. stealing money from my credit multiple times. Customers are never right even if you prove it with a bank statement. Playing stupid trying to convince you to overuse data when you have unlimited

Do una stella perché non posso farne zero, ultimamente la linea è pessima, la connessione cade oggi 5 minuti, il numero verde non risponde mai, si mandano le mail e si perdono le segnalazioni.
La sconsiglio assolutamente

Horrible service, miserable workers... Someone have to close this company, they are not in condition to offer a reliable internet service. Please chose anything else but don't make the same mistake as me!

NEVER CHOOSE MELITA!!!!!
The worst provider!!!
Home internet DISASTER ,we have internet only in the living room and on the balcony in the apartment of 60sqm!!!
Agent from the customer care LAYERS they offer on the phone services that they don't exist!!!
If you are on a doubt...for provider NEVER CHOOSE MELITA!!!

In attesa di attivazione da oltre 2 mesi, non rispondono alle mail e al telefono. Non ci siamo proprio

Dopo 20 giorni che ho fatto richiesta di attivazione hanno annullato perchè a loro non risultava nulla. Scandaloso ! Tempo perso, professionalità zero. Statene alla larga.

Home internet cuts out at least once per month and you have to get a technician round to fix it every time. Embarrassing Mickey Mouse company that’s very lucky there is no competition. Would love to see them go bankrupt. Or their offices burn down. Or something else equally as devastating.

Worst experience ever, sent letter to cancel contract, denied receiving, informed them that no longer at property and was disputing to the balance outstanding, offered a goodwill gesture to reduce balance in basis I part pay account, which I have never done, then proceed to send legal notice to address they are fully aware of that I am not living at. Disgusting service, terrible credit control process, just click and send automatic emails, paying someone to just click a button despite having new email address and my phone numbers. AVOID AT ALL COSTS.

Dopo 3 giorni senza linea, ho scoperto che melita ha chiuso la sua sede a Milano, senza darne comunicazione (a riprova: la raccomandata A.R. inviata, è ritornata con "trasferito" dove non si sa. Anche la loro App è stata oscurata. Stranamente la connessione è ritornata e continua a funzionare. Mi sono rivolto a ENEL che contrattualmente sono i primi responsabili del servizio, ma anche loro cadono (o fingono) di cadere dalle nuvole.

Absolutely frightful!
I doubt you’d find a more abysmal TV and Wi-Fi service anywhere in the world. I very stupidly switched from Go to Melita for the alleged super fast fibre optic internet, but sadly it’s horrible. TV channel lineup is boring too. Stay away.

i have been a client since the beginning, i never had any issues of this sort. We had an appointment and was agreed that they would call me 30 minutes before so i can leave from work instead of taking a full or half day leave. the appointment was solely for two extenders and a new contract to be signed. The Technician failed to call and also lied about calling which makes things worse. to top it off the supervisor was more unhelpful than the first representative i had spoken to.

in order to sell their new package they tell you all you want to hear including agreeing in doing so but then when they fail to provide you with what was promised they tell you they have a different policy internally!! this is fraudulent and falsifying in means to sell, an absolute disgrace!!!

after years of service I would have at least expected an alternative solution and more professionalism especially from the supervisor!

it really upsets me that it has come to this with the contract closing soon that i have to consider other optons after such a long time of service!

SE AVESSI POTUTO METTERE MENO DI UNA STELLA L'AVREI FATTO.

1 MESE E MEZZO E ASPETTO ANCORA L'ATTIVAZIONE DEL SERVIZIO.

PESSIMI

dopo la recessione c'è un tempo variabile in cui ti staccano effettivamente il wifi che va da 10 gg a 1 mese, che è da pagare, annullando quasi totalmente i mesi iniziali gratuiti

Se avessi potuto mettere meno di una stella lo avrei fatto. Esperienza pessima, Melita è legata ad Enel, il quale ha sbagliato il mio numero civico arrecandomi un vero e proprio danno. Oggi, avrei dovuto ricevere la box e l'installazione, cosa che non è stata possibile a causa del fatto che il mio numero civico è sbagliato! Ho provato a chiamare Enel che non ha risolto ancora il problema, e l'assistenza di Melita è stata scadente (anziché venirmi incontro mi hanno detto di recidere il contratto sbagliato, rispedire la box e fare un altro contratto). In tutto ciò io lavoro a distanza e ho bisogno della connessione in casa nuova. Peccato però che in casa nuova non possa trasferirmi, nonostante paghi già l'affitto, perché non ho internet. Senza contare che, oggi, ho aspettato per 5 ore il tecnico che non si è mai presentato (perché ripeto, l'indirizzo era sbagliato). Ad ogni modo, non rifarò alcun contratto, sono davvero amareggiata per l'incompetenza e la mancanza di serietà dell'azienda Enel e della sua associata Melita.

Rip off company! They will say anything to make u sign the contract!
I remember the time when my messages to Vodafone would not pass as they don't have signed contract between them!
Went abroad-they stoped the services; reason “for your safety”, so banking and service you are actually paying is for nothing!
When i came back i went to the outlet to complain and fix the problem-guy told me my phone is not working?!! In third outlet they managed to fix the problem which was 1 click only!
A lot of hustle, poor-rubbish customer and service in general, value for the money zero!
And on top of it they ask for 150e should u like to terminate contract if u re not happy with them!
Worst experience ever!!!!!!!!!!!!!!

Decido di effettuare una migrazione l'11 ottobre 2021 da klik network a melita fibra fornendo loro il codice di migrazione. Svariate telefonate in cui NON riuscivano a migrare chiedendomi il mio numero di telefono della linea che non ho MAI avuto ma solo dati allorché decido di far liberare la linea nell'ipotesi peggiore che non migravano.oggi 9 novembre quindi un mese dopo su mia indicazione decidono di chiamare il mio ex fornitore x capire come mai non potevano migrare e gli viene detto che ormai la linea è cessata !!! È passato un mese di attesa ormai l'ho cessata si da 2 giorni si potevano svegliare prima anziché farmi perdere tempo 1 mese ! Assistenza inesistente statene alla larga

Terribile mai più
Preferisco sky fibra