merch.warhammer.com Reviews 

Multiple wrong orders, missing items and items not matching descriptions.

Service client catastrophique, délais de livraisons et de productions affreux.
Produit hors de prix.
Casque commandé avec attente de presque 1 an . Livré incomplet. Aucun remboursement aucun dédommagement.
Plus jamais

The package arrived damaged and torn open. The poster I ordered has visible damage.

Very happy with the website, the quality of the items & price also the ease and communication of delivery

Although I had an issue with the print they replaced it. Great customer service.

I had an issue with the Titus helmet, they instantly responded to my request and resolved it efficiently

I have two orders with them, and both have been delayed over and over and over again, it has been over a year since i order, and i have tried to reach for over 4 months with no response what so ever.
Now the items have been deleted completely from the store and i wonder if this orders are delayed again or if they are cancelled completely.

I like the tee-shirts, but it's take too long time to be send and the custom duty is TOO much....

Offering 15% off on a future order isn't a great solution to just not shipping half my order for a month then needing to be contacted to actually get my order.

order was split into two parcels without notice, one I still didn't recevie, I also had to pay ekstra for delivery enen though I paid for delivery while placing order

Arrived swiftly and without damage, very happy with service

I made an order of 4 items, but i only received 2 (1 of which was wrong) after reporting this i received a replacement for the incorrect item (which again was wrong) and nothing for the missing items. I was then given a voucher for the incorrect item but had to chase up the two missing, one of which still hasn't arrived.

Had a small issue with the printing on my mug but Rosey sorted it with no hassle or fuss, she was extremely helpful and kept me informed throughout the process

This is why we can't let AI take over these roles. Rosey Santos was incredibly helpful, patient and communicated clearly. I was able to have a proper conversation, investigation and resolution thanks to her. I was very happy to see that a generic script was not being forced or followed. Having people like her helps your company so much more than you know. You have quality merch and quality employees. It's so rare to find that these days. It creates a level of trust and confidence that is going to play a major reason in me making more purchases with the company.

Rosey handled this so well. I walking away with a great experience and no complications. I don't foresee future issues thanks to Rosey's help. If somehow one was to happen though....I will reach out knowing I'm going to get great service. If it is an option, I will include with my ticket that I would like Rosey to handle it.

So, to whomever receives this please be sure to give her the proper well earned recognition and support. You want more Rosey's. This was 5 star service with a 5 star employee.

I've thanked her so many times already but one more is well earned. Thank you Rosey. I wish you the very best going forward.

Cheers,
- Jared

Extremely fast support responses and got my issue resolved in good time 10/10

I thought they were Warhammer and therefore good quality. I was wrong. They are just licensed by them. The hoody i ordered was not only 7 cm smaller than advertised (apparently this is normal) it wasnt soft like mentioned. 7cm is a MASSIVE difference in sizes. They dont care. I did get a refund after paying £6 in delivery charges. They only reply to messages in the middle of the night and constantly repeat themselves as if AI.

Ordered a sweatshirt and month ago and it still says waiting order. I have reached out multiple times and have never heard back. If I put an item in the cart, I get 4 emails in 24 hours reminding me to buy their item. Absolute dog crap company with 0 customer care.

Ordered a beanie, took 3 weeks to deliver (I’m in the UK so no excuse), it fell apart, took a risk and ordered another to replace it incase I had washed it wrong, 3+ weeks and counting, contacted customer services, was told they would investigate and get back to me with 72 hours, chased again after 4 days, told they were still looking into it. Pretty pss poor tbh in this world of same/next day delivery…

Excellent service and very rapid response to a minor issue which was resolved very quickly. A benchmark to others for customer service

Ordered on March 31st and still nothing as of April 12th.
Received a vague, unhelpful update on April 9th, but no real information about delivery or status. No proper communication, no transparency.
Extremely slow and unprofessional service. I would not recommend this webshop to anyone.