merch.warhammer.com Reviews 

SCAMMERS!!!
Ordered a jersey A YEAR AGO, and just get fobbled off with “your order is in progress”.
No results, just a company of thieves.

Order was shipped fast. Issue with damaged item was corrected quickly.

Great job by customer support!
Customer supported addresssed the issue promptly and resolved it in a satisfactory manner. Thank you

Fast and clear delivery service. E-mail information on every stage. I am glad that in the store I see prices given in the currency of my country. I am satisfied with the quality of the product. I'm sure I will order something again

While I ordered from the US store, two of my orders were processed through UK shipment coordinator EVRI. It has been a continuous nightmare of missing data with omission of US states, and packages being returned to the hub. I'm also trying to navigate their AI agent - whom informs me that international shipping takes time (when the tracking blatantly states error). It honestly would be easier to cancel my order at this point.

I'm only rating this 3 stars since I haven't received my order yet. I see that there's some sort of error with the shipment and it hasn't left the country of origin (Great Britain) yet. Not sure what that's about but I'm hoping to receive my item sometime this month.

Ease of ordering and fast shipping.

Amazing customer service! If only every company made the effort to provide service this good, it would be fantastic. Rosey was a brilliant person to deal with. She was quick to find solutions to problems and always responded promptly and kindly. Give her a promotion – she’s incredible!

Item returned because of missing information on shipping label. Sending me another one with zero issues.

I did experience a brief delay in shipping but everything was resolved with no hassle and the customer service was prompt to respond and was very polite and offered a discount over the matter.

I recived a wrong article, the support replied very fast and was able to solve my problem. I am very happy with the service!

Fantastic Service. Outstanding support. I contacted support to speed up the delivery on an order as it was for a birthday present. I had daily updates and the parcel is expected a day ahead of schedule. I cannot thank Rosey and the team enough.

I've ordered several Joytoy figures from the Warhammer merch store and they normally get my orders to me promptly and without much fuss, but on the rare occasion that something has gone wrong they have also been incredibly helpful in resolving my issue and doing everything they can to fix the problem. I'll be ordering much more from them going forward!

Rosie was very helpful & resolved my issue. Communication was fantastic & I couldn’t have hoped for better customer service!

Rosey & Rhena were fantastic to deal with, quick, attentive and friendly, couldn’t have been handled better by anyone else.

Josh

Outstanding products and delivery time.
Just makes the gaming greater.

I did not receive my merchandise I purchased about 4 weeks ago 84$. Real professional

Ordered some supposedly in stock items almost two weeks ago and nothing has been dispatched with the only answer from support being it's "waiting to be dispatched" very poor from them.

I had an issue where a shirt was possibly lost in the mail. I reached out and Rhena confirmed the shirt was most likely lost in mail and she IMMEDIATELY scheduled a replacement shirt for me immediately. Happy with the help

I purchased a T shirt as a birthday gift for my son, he is delighted with the gift. These T shirts never disappoint. Great quality, design and wash really well. It’s not the first T shirt purchased and hopefully won’t be the last.