merch.warhammer.com Reviews 

Placed a pre-order for an item in Jul 2025. Since then, I received updates in Oct and Nov 2025. The most recent to say would be delayed until Feb 2026.

22 Feb, I wrote to Customer Care (using the email address given on the website) to see if I could get any further information on when the item would be dispatched. After more than a week (taking me into March, which means the updated dispatch date has come and gone), I have still not received a response.

Additionally, the AI bot is not very helpful, as it can only confirm what you can already see for yourself (order not yet dispatched).

Superb products and fantastic customer service. What more can you ask for?

I ordered a flag to hang on the wall. The quality of the product seems to be acceptable, but what is not acceptable is how badly GW secured the product inside the package. It was just thrown loosely in to the envelope, without any additional safety such as a simple plastic package to secure the inner product. For such an extremely unreasonable price, it seems weird to send the merchandise like this, when even Aliexpress often sends it with more protection.

Fast International shipping, quality materials.

Monatelanger Versand. Miserable T-Shirt Qualität. Mehr Schein als Sein.

Good quality product, arrived quickly.

Great CS!! The order was late by almost two months, but after I contacted the support team they let me know that the shipping service was responsible, they were very professional and even offered to send a replacement order. Im considering ordering again just because I know any problems with the order are handled very well (Thanks Rhea!!).

Purchased them for a gift and they're well-received. It took a while for the order be processed and shipped. Luckily, I had a backup gift.

They don't put if the shirt is men's or women's in the item title. You have to scroll down to the description to know what you are buying. I bought an XL shirt assuming it was unisex or for a man, but received a woman's fitted shirt. This is only mentioned in the description if you scroll down on the item. Who reads the description of a t-shirt? The item took a month for delivery with no communication (unless I initiated it) and now I have to pay to return it, wait another month, and they will send a replacement (assuming they have one in stock, per their support). Overall bad experience. Buy from etsy.com and support a small business.

A real scamsite. Avoid at all costs.

Ordered a shirt and a mug late november. They never sent it and havent even refunded me. Never order from here!

The print quality is very awful and faded. It looks like it was printed on a normal printer that was running very low on ink (it has horizontal lines all over it). For a 19$ print I wasn't expecting much but for 12$ I could have printed my own through an actual print site and has a much better result.

Tremendously awesome figures, shipped quickly, and packaged perfectly. Cannot wait to paint these guys up!

I placed my order on December 9, 2025. Today is January 8, 2026 and I still have not received this item. It didn't ship until December 29th...after I reached out asking for tracking information. No shipping time was estimated at the time I purchased this. But had I know it would take this long to receive, I NEVER would have ordered. This was supposed to be a Christmas gift. I only ordered 1 item, a hat. Shouldn't take that long to fill and ship unless the product was out of stock. And if that was the case I should have been notified.

Merch was correct and quality. Wish it was a little faster. Took almost 3 weeks.

I never received the 3 items I ordered on Dec 8th. My order number was: WAR79126.

Haven’t got my package and I ordered on the 15th of December. Not to happy about the wait just want my stuff.

STILL havent recieved the package. I had to open a ticket almost 10 days after the order was placed JUST to get a tracking number. And its barely updating. Would never buy from this website again.

Product was ordered 3 weeks ago and was not even shipped for almost 2 weeks, missing both Christmas and the birthday of the person this item was a gift for.

I ordered on the 7th December a sweatshirt for Christmas present, no tracking information I have tried to contact the company which you can only do by email, still no response 11 days later
So disappointed why does no one even respond