merch.warhammer.com Reviews 

Ordered a load of things for my sons bday a month ago and had to constantly message to get one part of the order. They don't reply to you and when they do, they ask you to provide proof that you DIDN'T receive the order. How do you provide pics of things you don't have? After weeks of waiting 2 posters arrived, both of them damaged. When i messaged again to find out where the rest of the order was, they didn't reply. I've asked for my money back for the full order. I fully expect to get no reply. Absolute scam of a site. Don't waste your money

I've ordered from these guys a number of times before and as recently as early November and everything has been fine but they are clearly struggling with the Christmas rush. I ordered items on 29 November and they still have not been dispatched - no-one is responding to messages either. Starting to wonder whether they'll deliver in time for Christmas at this rate...

UPDATE: today was their cut off for Christmas and still the items have not been despatched, with no explanation or any other meaningful communication. They have also failed to refund me for a top I returned 3 weeks ago which was too small. I've complained to Games Workshop as these guys reflect badly on them as a licensed partner. Avoid. Guessing I'll have to seek recourse from my credit card provider

I pre-ordered something in February that was supposed to be released in September.
I never got a tracking number. I’ve reached out to them for answers and was told at first that the item was shipped, but stuck in transit. Then I was told later that the item wasn’t shipped, but they’ll get on it as soon as possible. It’s now December and I was just barely given a tracking number and confirmation that it shipped. The only thing they offered as an apology is a 10% discount on their store. I wouldn’t recommend using them to anyone.

Games Workshop and their affiliates take a lot of care packaging their products. So I was devastated that my mail carrier mishandled it, bent it, even with the cardboard and "please do not bend" label on the package. Nothing that some heavy books can fix, although I do suggest that packaging include some better cardboard so that these crazy mail carriers can't fall into the broken window theory.

I genuinely sincerely beg, do not pre-order anything with this online store. You will be messed about for months like I was.

I pre-ordered a calendar at 23rd September, which was a promotion to come with a poster. That they repeatedly promoted.

When I got sent a promotional email in November, it said the calendar was now in stock. I contacted customer service who assured me pre-orders from the promotion would get their orders in November.

November came and went and I contacted the customer service again to get an update as I still had not got my order.

After being messed about and handed to two different customer services advisors. They told me my pre-order was out of stock with a refund and a discount code.

How can they be out of stock if even now they are still advertising on their website it is in fact in stock and still available for purchase?

Reported to the ASA for false advertising for the promotion that they refuse to provide. Also putting on their website their product is in stock when I am being told it isn't at all.

Please don't make the mistake I did of getting messed about for a number of months!

Excellent service and top quality products. Fast and efficient. Good communication. Products are beautiful and of a great quality.

Pre-ordered a calendar, which said it would ship in early November. It was listed on the site as in stock and ready to ship for over two weeks before mine finally shipped, via Evri, and arrived slightly bent with the envelope damaged, luckily the contents were okay, as it was a gift.

C'est pour offrir, mais bon produit, j'avais un souci avec un article non reçu, la réponse à été rapide. Aucun soucis.

Item took a month from order to delivery, I tried to cancel it as it was taking too long, but they refused, then when it was eventually delivered it was damaged. I raised this with them and they haven’t even acknowledged my complaint.

quality item

I ordered two shirts and after one month (?!) one of the shirts arrived. It took another one and a half months (!!!) to clarify where my second shirt is. Turns out, the design was sold out by then. Not only that I paid a crazy high shipping fee, they also wanted me to not inform my payment provider to get the second shirt. So I did and of course I got a fee from my payment provider cause I paid the whole order too late. Now that is true customer service. Never gonna order there again.

The print quality on t-shirts and hoodies is terrible. You can barely see the image. Expensive and awful quality.
Postage is a joke. No option to collect from your local store for free - just a massive suprise amount at check out.

There was a slip up on their distributor/production side and a 2XL shirt I received was sized like the other L shirts I got for my girlfriend. There's was a delay at first, and didn't seem like I was gonna get what I ordered but in the end they realized the error, apologized and sent out a replacement in the next size up from that batch free! And thanked me for comparison photos so they will fix their production issue. Everyone makes mistakes. It happens. But it's awesome to see them stand by their products when they do happen. Great customer service. The tees fit great otherwise, feel good, and look awesome!

Found some items here that were cheaper elsewhere. Queried a price match which was accepted. Made the order, arrived 2-3 days later. Super quick with friendly communication.

My order was, even though i ordered homedelivery, delivered at another city. at a pickup store.
Its impossible to get in contact with custormer support. Now i cant get my package.
Its been the most shitty service I have ever got. I feel like i will never order from there again.

I like the merch. Someone needs to tell GW to stop being fuckwits with going after STLs, fanmade content and stop railroading their models into only one ruleset (HH or 40k). Thanks

The products were as expected. The shipping updates were horrible. I had no clue when my package was arriving which was extremely frustrating.

I was charged for the backpack I ordered, it never shipped then was "returned to sender". I was not refunded, support has not responded to my emails.

Package arrived faster than I expected, shipping wasn't too expensive and I love the merch! Only issue was a domestic delivery one and even that was minor. Happy customer!