Merry People Reviews 

310
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

This company is a scam, very shady business. Money taken from my account without any authorisation, no replies to 4 emails, had to contact the bank as a fraudulent business to put stops on future pay... Toon meer

Beoordeeld met 5 van de 5 sterren

Nice boots- am still in my first week owning them so will update it as time goes by but the highlights so far: Size- true to size including room for fluffy socks (I get sensory issues with... Toon meer

Beoordeeld met 5 van de 5 sterren

These are hands down the best boots I’ve ever bought! Fit perfectly and are the comfiest shoe I own. Very stylish as well as practical. I own hunters as well as DMs and these surpass both in all aspe... Toon meer

Beoordeeld met 5 van de 5 sterren

Bit of a strange one. Absolutely loved the boots. Fantastic quality and style. Sadly, and no fault of the product, I couldn't make them work. Very responsive customer services. Suggested s... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Schoenenwinkel

Geschreven door het bedrijf

Founded in 2014, Merry People is a gumboot and rainwear brand. At Merry People we think about gumboots a little differently, bringing modern design and versatility to the classic waterproof boot. We believe the gumboot is the most practical everyday footwear item you can have! With an extensive colourful range spanning across ankle, mid-calf and tall boots, our wellies are designed to inspire merriment and happiness in those who wear them.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

310 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 86% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,1

Alle reviews

(310)

85 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Priced right

Priced right, comfortable, waterproof sandals, and now a beautiful bright colour!

29 oktober 2025
Review zonder uitnodiging
Logo Merry People

Antwoord van Merry People

Thanks so much! So glad you’re loving the Lochie Sandals, enjoy :)

Beoordeeld met 5 van de 5 sterren

The perfect Summer sandal

It is so good to support a purely Australian business like Merry People. These sandals are perfect for Summer downpours and stylish as well. They are very comfortable to wear and the multiple straps make them a perfect fit.

10 oktober 2025
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Antwoord van Merry People

Thanks so much for the support. We appreciate it so much! Really happy to hear the sandals are working well for you, enjoy :)

Beoordeeld met 5 van de 5 sterren

Fantastic, quality, service, communication, everything!

Fantastic, responsive communication. Great packaging, quick delivery. I needed to exchange the boots because I'd ordered the wrong colour, this was incredibly easy to do and no postage charges!!
I am now a committed customer - brilliant

24 oktober 2025
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Antwoord van Merry People

So lovely to hear, thank you! 💛 We’re so glad the exchange was quick and easy, and we love to have new additions to the Merry Community!

Beoordeeld met 5 van de 5 sterren

Love them

Love them. They are very comfortable. At first they are hard to put on but I know because of my Bobbie’s they will get easier. I have them as I now use my Bobbies as summer slip on boots. These which are more supportive will be my winter ones.

24 oktober 2025
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Antwoord van Merry People

Sounds like a plan, Sarah! Thanks so much for the amazing review :)

Beoordeeld met 5 van de 5 sterren

The best rainboot I ever got

The best rainboot I ever got. I already brought 3 different pairs ! Absolutely in love with them .. planning to buy the tall boot too

8 oktober 2025
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Antwoord van Merry People

Love to hear, thank you! So happy you’re enjoying your boots, and we can’t wait for you to try the tall ones too!

Beoordeeld met 5 van de 5 sterren

Merry People have a GREAT product

Merry People have a GREAT product, and terrific customer service. I had questions about the care of my yellow boots, and they answered them all quickly and efficiently. I had a crack in my first pair of, and without question or hesitation, they completely replaced the boot, and explained the care and preservation of my new pair.
As for the boots themselves, they are comfortable, and so cheerful to wear on those grey days, and to slip on as I head out into my garden. I highly recommend them to everyone I know!

22 oktober 2025
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Antwoord van Merry People

Thank you so much for this lovely review! Thanks for recommending us, as a small business, it means the world to us :)

Beoordeeld met 2 van de 5 sterren

Cute boots, nice neoprene, very overpriced

Despite taking a very good care of my wellies after just two years there is already a crack where the boot meets the sole and they are no longer waterproof. I contacted customer service and it is out of the one-year guarantee which I accept. However, if I'm going to spend £100+ on a pair of wellies, they need to last for longer than two years, as the usual ones I get are £10 and last for a year. They are super cute and I do like them but even if you use the products recommended it doesn't help them last any longer. This has happened with my friend's boots as well, all 3 of her pairs. To improve: the quality needs to improve and they need to extend their warranty

12 oktober 2025
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Logo Merry People

Antwoord van Merry People

Thanks for sharing this feedback, we’re really sorry to hear your boots developed a crack, even outside the warranty period. We completely understand that at this price point you’d expect them to last longer, and we’re always working with our product team to improve longevity and durability.

We’ve tried to look up your order so we can review what happened, but can’t locate it from this review alone. If you’re open to it, please email support@merrypeople.com, even outside the 12-month warranty, we’re always happy to take a closer look and see what we can do to help.

Beoordeeld met 5 van de 5 sterren

Only day 2 of my boots and I feel…

Only day 2 of my boots and I feel compelled to write a review
Great colour (beetroot and pink)
Super comfy- the neoprene lining is inspired
Happy feet - they feel structured but also protected.

If you are hesitant because of the price…do it, they are the best wellies I have ever bought and feel confident that they will last so much better than the costly series of cheapies I have been through before

19 oktober 2025
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Antwoord van Merry People

So happy the colour, comfort and neoprene lining are already winning you over. Really appreciate you sharing your experience so early, enjoy your happy feet!

Beoordeeld met 4 van de 5 sterren

Quite heavy short boots but funky!

Easy to purchase with very fast delivery! I ordered the Tully boots, they’re quite heavy for short boots and have made my legs ache as I get used to them so not as initially as comfortable as hoped but hoping that will pass as I get used to them. Also ordered some crew socks to wear-would be great if they sold them in the sale colours as the boots though :-)

8 oktober 2025
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Logo Merry People

Antwoord van Merry People

Thanks for the review! Great to hear your Tullys arrived quickly. They can feel a little heavier at first, but most people find they settle in nicely after a few wears. And love the sock idea, we’ll pass that colour request on to the team! 🧦

Beoordeeld met 5 van de 5 sterren

I love my boots

I love my boots - stylish and super-comfortable. This is my second pair.

17 oktober 2025
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Antwoord van Merry People

So happy to hear your boots are keeping your tootsies comfy, thanks again and enjoy :)

Beoordeeld met 5 van de 5 sterren

Fanbloodytastic

Merry People have knocked it out the park with the different styles, choice of colour and level of comfort in these boots. I bought the Bobbi in yellow 2 weeks ago and I have just bought the bright pink..I want them all as they can be worn as a boot with everyday items. They look amazing and you wouldn't know they are wellies. Love love love them.
I also need to say I don't do reviews but I just had to for these ❤️❤️❤️

14 oktober 2025
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Antwoord van Merry People

Thank you so much! This absolutely made our day. 💛 We love that you’re loving the colours, comfort and versatility, and we’re extra honoured you left a review when you don’t normally write them. Enjoy your merry collection!

Beoordeeld met 3 van de 5 sterren

Bad sizing

Bought a pair of Bobbi boots. I’m a European size 42/ merry people size 9, so bought that size. They were so big in volume that my foot moved around too much it was impossible to walk. They fit my husband who is a uk size 10! They look lovely and so far (about 2 months) seem to be ok for him, hence 3 stars.

2 september 2025
Review zonder uitnodiging
Logo Merry People

Antwoord van Merry People

Thanks for the feedback! Sorry the sizing wasn’t quite right. Global size curves can vary, so the best guide is the cm innersole length. We’re always looking to improve our fit info. Glad your husband is enjoying them!

Beoordeeld met 1 van de 5 sterren

Not a trustworthy company

I ordered a pair of boots for myself and my husband, but my husband didn't like the style, and mine were too small. The free returns label we received was for UPS and there aren't any drop off points near us - so customer services said they would send us a royal mail label instead. It took almost a week and chasing for me for them to send the label, and when they did it was first class. I said I didn't feel comfortable returning £190 worth of boots back on a non-tracked service which only covers up to £20, but they just brushed me off.

So I paid to return them with tracked method. Originally I wanted an exchange but after their poor service I just wanted to have a refund.

I'm having to go back and forth with their customer services so many times, to try and get my refund. This morning I got an email confirming they'd received my parcel and an exchange was going to be processed - even though I communicated in multiple ways that I no longer want in exchange. And even though I've got a confirmation email from them that my parcel has been received. I'm still being asked by customer services to provide a receipt and proof postage before they will process my refund - even though they could see from the tracking information and I sent the screenshot of their email confirming they got it back.

Altogether, this is not been a positive experience and I would not recommend buying from Merry People. Based on my experience, if something isn't right and you do need to return it, it will be a battle. You can't call them or speak to anybody on live chat, at the moment I don't feel secure that I'm going to get my money back at all.

6 oktober 2025
Review zonder uitnodiging
Logo Merry People

Antwoord van Merry People

Thank you so much for taking the time to share your feedback, and we are so sorry for the frustration and confusion this return caused.💗

We’re a small team based in Australia, and while we’re always happy to speak over the phone, our business hours don’t always align easily with our UK customers, so we’ve set up automated systems to make sure returns and exchanges can be processed around the clock. Unfortunately, that system clearly fell short in your case, especially with the incorrect exchange notification, and we sincerely apologise for that experience.

Most importantly, please rest assured that you’ll never be out of pocket for returning a product, your refunds have been processed in full. We’ll also take your feedback on board to continue improving our communication and return options for UK customers going forward.

Beoordeeld met 5 van de 5 sterren

Quality

Quality! Product, service and website … perfect short wellies, comfortable, warm and stylish - so many out there to choose from but these are by far the best! (Kinda wanna keep them quiet :) would highly recommend

1 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’ve only had them a few weeks so far…

I’ve only had them a few weeks so far and worn them almost every day on my dog walks. They Really are incredibly comfortable and so far 💯 waterproof. I’ve had a new knee and waiting for the other one to be done. Walking my dog in these has really helped. For me they are a very well made boot. They give the perfect support and keep me dry. I’m loving wearing them. 🥰
To top it off great communication and updates 🙌🏻

16 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just love my new Tully blueberry boots…

Just love my new Tully blueberry boots ,they were comfortable as soon as I put them on ,walked 10 k with the dogs that day ,no blisters etc that you get with new boots ,really stylish too and most of all they keep your feet warm and dry in a wet West of Scotland

26 september 2025
Review zonder uitnodiging

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