I never write negative reviews but do yourself a favor and don't use this company. The only semi helpful people they have is in the sales department which forget who you are the moment you give... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I love using Metrofax! I didn't realize it, but my account got cancelled due to nonpayment because my credit card got compromised this summer. I used the Chat feature on Metrofax.com and spoke with Gl... Toon meer
Bedrijf heeft geantwoord
What started out as a billing question turned into education for this older consumer. Spoke with a gentleman named Glenn R. He took the time to educate me on what I'm paying for, services offered and... Toon meer
Bedrijf heeft geantwoord
OMG these have to be fake reviews. There is no way possible that legit customers are giving this company 5 stars. Or even more than 1 star. You can't cancel this scam company. I cancelled 3 times and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Metrofax is a leading online fax service provider that lets you fax from anywhere! Fax online from your email, mobile device, pc or mac. No fax machine, paper or phone lines required. Join the thousands of companies saving with Metrofax. Sign up in minutes at www.Metrofax.com
Contactgegevens
Canada
- metrofax.com
3,4
Gemiddeld
455 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Started out without knowing much about…
Started out without knowing much about the TWO accounts we have with Metrofax and Chris I. was very helpful sorting it out.
9 oktober 2024
Review zonder uitnodiging
Antwoord van MetroFax
Hello Julie,
Thank you so much for the wonderful feedback regarding your
recent interaction with Chris. We are very happy to hear that Chris was very helpful in assisting you with your account needs. We will be sure to share your kind feedback with Chris. Please feel free to message us anytime at socialsupport@mail.metrofax.com should you require any additional support.
Many Thanks,
Metrofax Support Team
Chris I - Thank you for your help, good customer service.
Chris I. was very helpful, thank you!
8 augustus 2024
Review zonder uitnodiging
Antwoord van MetroFax
Many thanks, Levi for the fantastic review! We will be sure to share your kind feedback with Chris. Should you require any further assistance, please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to assist!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Chris was on point and resolved my…
Chris was on point and resolved my concerns.
31 juli 2024
Review zonder uitnodiging
Antwoord van MetroFax
Hello Shawn,
Thank you for taking the time to provide us with such a great review regarding your recent interaction with Chris. We will be sure to pass along your kind feedback. Should you require any additional support, please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Chris was fast and efficient
Chris was very professional and was able to get my account back online with just a few identifying questions.
25 juli 2024
Review zonder uitnodiging
Antwoord van MetroFax
Thank you so much, Raymond! We are glad to hear that Chris was able to assist you in resolving your account issue. We appreciate you taking the time to provide us with such a stellar review and will be sure to let Chris know about your excellent review! Should you need any further assistance, please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help.
Many Thanks, Stay safe and healthy,
MetroFax Support Team
Perfect service by Chris I.
Quick, helpful, understood immediately. Positive.
12 juni 2024
Review zonder uitnodiging
Antwoord van MetroFax
Hello Chris, We thank you for a truly wonderful review! We are very happy to hear that your request was resolved in a timely manner. Thank you again for the feed back. Please feel free to message our team at socialsupport@efax.com
should you require any additional assistance.
Metrofax makes it impossible to cancel
I have not used Metrofax service over the past year, so I tried to cancel the service through the website, which doesn't let you cancel, then refers you to the chat, which then says you have to email. I have emailed support 4 times to cancel and received no reply. They make it impossible to cancel, so I had to contact my credit card company. Now they just tried to bill me again and added a late fee to my account for which i canceled via email in April. Buyer beware, do not give them your credit card information.
3 april 2024
Review zonder uitnodiging
Antwoord van MetroFax
Hello Wendy, This is certainly not the experience we wish you to have. We would like to look into this issue with you further if you can message us your account details at socialsupport@efax.com; We will be happy to assist you with cancellation and waiving the late fee and correcting the billing on your account.
Great Service
Chris I was helpful and understanding of my needs! I appreciate the time that was taken to assist me.
24 mei 2024
Review zonder uitnodiging
Antwoord van MetroFax
Thank you Dawn for your kind feedback! We’re delighted to hear that Chris was helpful and understanding of your needs. We appreciate your recognition of the time taken to assist you, and we’re glad we could meet your expectations. Should you need any assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MetroFax Support Team
great customer service
great customer service, thank you Chris.
12 april 2024
Review zonder uitnodiging
Antwoord van MetroFax
Many thanks, Andranik for your kind words following the support provided by Chris. We also very much appreciate the 5-star review. We would be delighted to assist you again if needed. Please feel free to message us anytime at socialsupport@mail.metrofax.com.
Many Thanks,
Metrofax Support Team
The process to cancel my account was…
The process to cancel my account was slow, but Chris I completed it well. He can't help that he has to do so many chats simultaneously, like all the poor chat humans. That was more than just pressing a button and acknowledging that I meant it suggests that one should not do business with MetroFax.
20 maart 2024
Review zonder uitnodiging
Antwoord van MetroFax
Thank you Russell for your feedback regarding your recent interaction with Chris. We greatly appreciate your patience. Should you require any additional assistance or have further questions, please feel free to message our Social Team anytime at socialsupport@mail.metrofax.com.
Many Thanks,
Metrofax Support Team
Glenn helped me retain my e-fax…
Glenn helped me retain my e-fax capability at a reduced price. He also recommended ways to prevent spam.
11 maart 2024
Review zonder uitnodiging
Antwoord van MetroFax
Thank you so much LaVera for the wonderful 5-star review! We are thrilled to hear about your recent experience with Glenn and we will be sure to share your feedback with him. Should you require any further assistance, please let us know at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks,
Metrofax Support Team
OMG these have to be fake reviews
OMG these have to be fake reviews. There is no way possible that legit customers are giving this company 5 stars. Or even more than 1 star. You can't cancel this scam company. I cancelled 3 times and they even updated my credit card info themselves somehow! Trust me, go read other real reviews on other site. Do not use metrofax unless you want to be billed forever.
5 maart 2024
Review zonder uitnodiging
Antwoord van MetroFax
Hello Sam,
Based on the information that you have provided us, your account has been closed as per your online cancellation attempt made on 3/5/2024. Should you require further assistance, please feel free to message us at socialsupport@mail.metrofax.com and we would be happy to assist!
Sincerely,
MetroFax Support Team
"Chris I" was VERY helpful
"Chris I" was VERY helpful, very clear, patient with me and answered all my questions quickly and in an excellent way. "Chris I" is an outstanding customer service representative. "Chris I" helped me identify my account usage, gave me suggestions to upgrade my plan, and assisted me with the upgrade. Thank you "Chris I". It was a pleasure working together on this.
19 januari 2024
Review zonder uitnodiging
Antwoord van MetroFax
We are thrilled to hear about your experience, Danny, and will certainly pass your glowing review along to Chris! If you need any further assistance, please do not hesitate to reach out at socialsupport@mail.metrofax.com and we will be happy to help!
Have a great 2024!
Metrofax Support Team
Great customer service
Email was responded to within 1-2 hours, very short time. The rep listened to my concern and offered the suggestions to remedy the issue for me. He took the time to provide the information to me, in which I was able to make a decision within a few minutes and the issue was resolved. He even went out of his way to ask management for a credit on my behalf! Who does that anymore?? GREAT customer service. I deal with offices and people all day, every day, you don't find truly good customer service anywhere anymore. This was great.
17 januari 2024
Review zonder uitnodiging
Antwoord van MetroFax
Hello AM, Thank you for taking the time to leave a positive review. We appreciate your kind feedback regarding your experience with Glenn. Your comments will be passed along to him as I'm sure they will make his day. Should you have any further questions or concerns, please feel free to message us anytime at socialsupport@metrofax.com
Have a great 2024!
Metrofax Support Team
Great product but nonexistent customer…
Great product but nonexistent customer service.
I’ve had this product for many years and it’s worked very well for my small business. There’s no phone number to call for customer service. There’s no tech-support if you have an issue - which fortunately I have not. You have to send an email and wait for them to respond. They often send a generalized response that doesn’t apply to your email. It’ll take several emails until they’ll send you a message that they will call you sometime in the next day or two. Although this is a US based company, the call comes from Canada, and it appears like spam instead of from the business. They are usually foreigners that speak poor English and have bad attitudes. The website says they have chat feature, but it’s very difficult to find. If you do find the chat link, it can take up to two minutes for it to even open. You’ll then of course need to verify your account before you can speak to customer service, who will then impolitely make you re-verify your account again. Then, if you ask a second question on the same chat with the same customer representative, they will make you verify your account again before answering your next question. I asked on four emails with the prices for the annual subscription and got no response. I then asked in a chat if the rep had a price for the annual subscription, and he said “yes”. Very very difficult to work with.
I love that I can send faxes off my computer, or off my phone, even Online. I used to be able to send a fax on email. I love that my faxes come into my email or I can retrieve them off the website. Works well for me. Just wish there was customer service.
15 januari 2024
Review zonder uitnodiging
Antwoord van MetroFax
Hello For your order, we appreciate your feedback and we are sorry to hear that you are having difficulties contacting our support. Should you require further assistance, please feel free to message us at socialsupport@mail.metrofax.com with your account details and we would be happy to assist!
Sincerely,
MetroFax Support Team
Reactivate account
Glenn got my account back online and it was painless and quick. Thanks Glenn
30 november 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are glad to hear about your experience, Shane, and appreciate you taking the time to share your thoughts in such a great review! We will be sure to let Glenn know, and pass along your thanks, and should you need any further assistance, please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
MetroFax Support Team
Glenn R
Glenn R. assisted me canceling my husband's account. My husband passed away and I no longer needed the account and Glenn was very helpful with my request. He took the time to explain he was in other chats and that his responses could take a little longer. He was very courteous and kind. I had no experience with Metrofax until needing to cancel. He made the experience easy with no hassles.
7 september 2023
Review zonder uitnodiging
Antwoord van MetroFax
Thank you so much for your excellent feedback Jane. We are glad to hear that Glenn was able to assist you with your late husband's account and we would also like to offer our condolences. We will be sure to forward your feedback to Glenn and should you require further assistance, please do not hesitate to message us at socialsupport@mail.metrofax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
MetroFax Support Team
Very fast knowledgeable and straight…
Very fast knowledgeable and straight forward helpful clear support responses
29 augustus 2023
Review zonder uitnodiging
Antwoord van MetroFax
Thank you Dr. Cole for taking the time to leave us a 5-star review. Should you require any assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MetroFax Support Team
Request for refund and cancel service
I contacted metro fax to cancel my account and ask for a refund. It is under review. If i am granted a refund I would give 5 stars. When I had a business I used MetroFax and loved the ease of use.
I was given a refund in a day. I was very happy with the service MetroFax provided sadly I no longer need the service.
27 augustus 2023
Review zonder uitnodiging
Antwoord van MetroFax
Thank you Michelle for taking the time to leave a 4-star review for our service, The Refund process could take up to seven business days but our Finance will update you via email, If you have any further questions or concerns, please don't hesitate to reach out to us at socialsupport@mail.metrofax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MetroFax Support Team
STAY AWAY!! Terrible Customer Service.
I never write negative reviews but do yourself a favor and don't use this company.
The only semi helpful people they have is in the sales department which forget who you are the moment you give your credit card number.
I can't believe that they are still in business.
Edit: Their social support team saw this review and assisted with our refund. Updated the review from 1-3 stars.
14 augustus 2023
Review zonder uitnodiging
Antwoord van MetroFax
This is not the experience we would like you to have, Eli. If there is a service issue or inquiry we can assist with to improve your experience, please let us know at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
MetroFax Support Team
fast and efficient.
25 juli 2023
Review zonder uitnodiging
Antwoord van MetroFax
Thank you Sean for taking the time to leave us a 5-star review. We are very thrilled to know that you found our service fast and efficient. Should you require any assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MetroFax Support Team
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