I never write negative reviews but do yourself a favor and don't use this company. The only semi helpful people they have is in the sales department which forget who you are the moment you give... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I love using Metrofax! I didn't realize it, but my account got cancelled due to nonpayment because my credit card got compromised this summer. I used the Chat feature on Metrofax.com and spoke with Gl... Toon meer
Bedrijf heeft geantwoord
What started out as a billing question turned into education for this older consumer. Spoke with a gentleman named Glenn R. He took the time to educate me on what I'm paying for, services offered and... Toon meer
Bedrijf heeft geantwoord
OMG these have to be fake reviews. There is no way possible that legit customers are giving this company 5 stars. Or even more than 1 star. You can't cancel this scam company. I cancelled 3 times and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Metrofax is a leading online fax service provider that lets you fax from anywhere! Fax online from your email, mobile device, pc or mac. No fax machine, paper or phone lines required. Join the thousands of companies saving with Metrofax. Sign up in minutes at www.Metrofax.com
Contactgegevens
Canada
- metrofax.com
3,4
Gemiddeld
455 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I needed to cancel my account today
I needed to cancel my account today, I was helped by Chris I. He was quick and to the point. He offered me another option, although it didn't work out for me, he was polite and addressed my issue in a timely manner.
18 juli 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are sorry to see you go, and if you ever need us again in the future please do not hesitate to reach out, Matthew! We will be sure to pass along your great feedback to Chris, and appreciate you taking the time to leave us with such a great review! If you need any further assistance in future, please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
MetroFax Support Team
Great Customer Service!
Chris was very helpful with getting the issue resolved.
18 juli 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are glad to hear the issue is resolved, Richard! We appreciate you taking the time to provide us with such a great review, and will be sure to let Chris know about your excellent review! Should you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help.
Many Thanks, Stay safe and healthy,
MetroFax Support Team
Excellent and Quick Service
16 juli 2023
Review zonder uitnodiging
Antwoord van MetroFax
Thank you Rashmi for taking the time to leave us a 5-star review. We are very thrilled to hear that you had a great experience with our service. Should you need any assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MetroFax Support Team
I have used MetroFax several years
I have used MetroFax several years. Never have had an issue. I just recently requested some old billing info and Glaiza jumped right to and sent me exactly what i had asked for. Thank you!
11 juli 2023
Review zonder uitnodiging
Antwoord van MetroFax
Thank you Toby for taking the time to send us such a wonderful review. We are very pleased to hear that Glaiza was able to resolve the issue quickly. Should you need any assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MetroFax Support Team
Great customer service from Glenn
Very responsive and provided a workable solution
5 juli 2023
Review zonder uitnodiging
Antwoord van MetroFax
Thank you so much for the fantastic review Douglas! We will be sure to shre your wondrful feedback with Glenn. Should you require any further assistance, please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to assist!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
GOT THE JOB DONE!!1
4 juli 2023
Review zonder uitnodiging
Antwoord van MetroFax
Thank you Janie Jones for taking the time to leave your positive comments. Your feedback is always appreciated. If you have any questions or concerns, please message us at socialsupport@mail.metrofax.com.
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Helpful customer service re
Helpful customer service re: intl fax transmission
14 juni 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are glad to hear about your experience, Mick, and appreciate you taking the time to share your thoughts! If you need any further assistance, please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Russ was extremely helpful, intuitive and delightful
Russ was extremely helpful, went above and beyond to solve my issue! Top notch customer service!
14 juni 2023
Review zonder uitnodiging
Antwoord van MetroFax
Thank you for taking the time to provide us with such a great review, Katya! We will be sure to pass along your great feedback to Russ, and if you need any further support please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
MetroFax Customer Service
Mandip S, the MetroFax Customer Service Representative is the reason for my five star experience!
Mandip S replied to my email requests for MetroFax support. Mandip S was professional, knowledgeable, understanding, patient and a good communicator. Mandip S took the time to answer my questions via email regarding "SPF" in a way that was easy for me to understand.
Mandip S deserves a 10++++++ for his outstanding customer service!!!!
Thank you
Sincerely,
Del Barbray
16 mei 2023
Review zonder uitnodiging
Antwoord van MetroFax
Thank you so much for your excellent feedback,Del Barbray. We are very pleased to hear that Mandip provided you with excellent support. We appreciate you for sharing your experience here with us and should you require further assistance, please do not hesitate to message us at socialsupport@mail.metrofax.com and we would be happy to assist!
May you have a wonderful new year!
Sincerely,
Metrofax Support Team
She was so nice and really helpful
1 mei 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are glad to hear about your experience, Dafer Solutions, and appreciate you taking the time to leave such a great review! If you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to assist!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Great Customer service!
20 april 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are thrilled to hear about your experience, Linda! If you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to assist!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Just the fax, ma’am
I needed to send a one time fax. Often all these companies offer free trial but hidden with the small print is a commitment or a high price.
What makes MetroFax different is that they offered to continue my service with a promotion, but understood that I didn’t need it and quickly backed off and respected my wishes. Chris was especially thoughtful and understanding and most of all respectful when they dealt with me.
18 april 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are glad to hear about your experience, Joseph, and are happy to be of assistance for what you needed! We will be sure to pass along your great feedback to Chris, and if you have any further need of us in future we would be happy to see you back! If you have any further questions or concerns let us know at socialsupport@mail.metrofax.com and we will certainly assist.
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Chris was attentive and quick to…
Chris was attentive and quick to respond. Great CS
24 maart 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are thrilled to hear about your experience, Marlon, and appreciate you taking the time to share your thoughts! We will be sure to let Chris know about your great review, and if you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Marie was wonderful
Marie was wonderful, she helped me with my problem and did not send me to an online chat
22 maart 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are glad to hear about your experience, Fay, and will be sure to let Marie know about your great review! If you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
The agent is great
The agent is great. I can tell he was trying and did his best to retain the business. and I can feel Metrofax did want to keep my business. So I gave a 5 star
21 maart 2023
Review zonder uitnodiging
Antwoord van MetroFax
Hello Fei, We appreciate you for taking the time to write us a review and for the 5 stars, Should you need any assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Great after sale service
Great after sale service. Easy to chat with people, especially Lyra who solve my request in a few minutes.
21 maart 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are happy to hear about your experience, Ghyslain, and appreciate you taking the time to provide such a great review! We will be sure to pass along your wonderful feedback to Lyra, and if you need any further support please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
She resolved my problem very fast
She resolved my problem very fast, I felt that she was a good help
8 maart 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are glad to hear about your interaction with us, Sandra, and appreciate you taking the time to share your impression! Should you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Glaiza 5/5
Glaiza was polite, professional, and helped me resolve my issue quickly.
27 februari 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are thrilled to hear about your experience, Chris, and appreciate you taking the time to provide us with such a great review! We will be sure to let Glaiza know, and if you have any further need of assistance please let us know at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Lyra was super helpful on my chat today!
Lyra on the chat feature was super helpful and finished my request quickly and the first time I contacted MetroFax.
16 februari 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are thrilled to hear about your experience, Chris, and appreciate you taking the time to share such a wonderful review! We will be sure to pass it along to Lyra, and if you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
Metrofax Support Team
Lyra in tech support was terrific!
Lyra was terrific! She knew exactly what I needed and solved the issue quickly.
28 januari 2023
Review zonder uitnodiging
Antwoord van MetroFax
Thank you Rocky for the 5-star review, and for taking the time to share your experience here. We are very pleased to hear that Lyra was able to assist and resolve the issue quickly. Should you need any assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
Metrofax Support Team
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