I never write negative reviews but do yourself a favor and don't use this company. The only semi helpful people they have is in the sales department which forget who you are the moment you give... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I love using Metrofax! I didn't realize it, but my account got cancelled due to nonpayment because my credit card got compromised this summer. I used the Chat feature on Metrofax.com and spoke with Gl... Toon meer
Bedrijf heeft geantwoord
What started out as a billing question turned into education for this older consumer. Spoke with a gentleman named Glenn R. He took the time to educate me on what I'm paying for, services offered and... Toon meer
Bedrijf heeft geantwoord
OMG these have to be fake reviews. There is no way possible that legit customers are giving this company 5 stars. Or even more than 1 star. You can't cancel this scam company. I cancelled 3 times and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Metrofax is a leading online fax service provider that lets you fax from anywhere! Fax online from your email, mobile device, pc or mac. No fax machine, paper or phone lines required. Join the thousands of companies saving with Metrofax. Sign up in minutes at www.Metrofax.com
Contactgegevens
Canada
- metrofax.com
3,4
Gemiddeld
455 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had an issue with my account and I…
I had an issue with my account and I spoke with Lyra via live chat - she was amazing and helped me through the process very smoothly. Thank you so much Lyra! Hope everyone gets the chance to be helped by her one day.
17 januari 2023
Review zonder uitnodiging
Antwoord van MetroFax
Thank you so much for your excellent feedback, Kimberly. We are very pleased to hear that Lyra provided you with excellent support. We appreciate you for sharing your experience here with us and should you require further assistance, please do not hesitate to message us at socialsupport@mail.metrofax.com and we would be happy to assist!
May you have a wonderful new year!
Sincerely,
Metrofax Support Team
Amazing
Amazing
Glaiza C.did awesome with my questions and account!
12 januari 2023
Review zonder uitnodiging
Antwoord van MetroFax
Thank you Melissa for taking the time to leave your positive comments. Your feedback is always appreciated. If you have any questions or concerns, please message us at socialsupport@mail.metrofax.com.
Have a great 2023!
Metrofax Support Team
Antwoord van MetroFax
Thank you Victoria for the feedback. Your comments will be passed along to Glaiza. If you have any questions or concerns please message us at socialsupport@mail.metrofax.com.
Have a great 2023!
Metrofax Support Team
Antwoord van MetroFax
Hello Chasity. Thank you for taking the time to leave a positive review. Your feedback is always appreciated. If you require any assistance in future, please message us at socialsupport@mail.metrofax.com.
Have a great 2023!
Metrofax Support Team
Efficient and helpful!
Lyra was thorough and helpful with all my questions!
3 januari 2023
Review zonder uitnodiging
Antwoord van MetroFax
We are thrilled to hear about your experience, Brittany, and appreciate you taking the time to share your thoughts! We will be sure to let Lyra know about your great review, and if you need any further assistance we would be happy to help at SocialSupport@mail.metrofax.com !
Enjoy the Holidays!
Metrofax Support team
Russ H
Russ H. took immediate action on my request and I am again a satisfied customer. Great service and been with them over 10+ years. Thank you!
25 december 2022
Review zonder uitnodiging
Antwoord van MetroFax
Thank you for the positive review Attila. We are happy to hear that the service is working for you and our support is doing a good job. if you have any questions or concerns, please feel free to message us at socialsupport@mail.metrofax.com
Enjoy the Holidays!
Metrofax Support team
The fax did not work, no refund if you forget to cancel free trial. Bottom feeders.
The fax did not work, i could not send the number i was given, then i forgot to cancel the free trial, they bill you anyway, and do not offer a refund. Bottom feeder policy, in 2022? a free trial that does not offer refunds if you forgot? Thats cheap and low.
11 december 2022
Antwoord van MetroFax
Hello Paul. As you have not responded to our follow-up message for more information, we will close your issue as resolved. Should you require further assistance, please feel free to message us at socialsupport@mail.metrofax.com and we would be happy to assist.
Sincerely,
MetroFax Support Team
Glazia was able to help quickly and was…
Glazia was able to help quickly and was friendly
1 december 2022
Review zonder uitnodiging
Antwoord van MetroFax
We are glad to hear about your experience, Jennifer, and will be sure to pass your kind words along to Glazia! If you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
MetroFax Support Team
russ was excellent in helping me cancel…
russ was excellent in helping me cancel the account for my mother who passed away over a year ago.
27 november 2022
Review zonder uitnodiging
Antwoord van MetroFax
Hello Jeffrey, we would like to offer our condolences regarding your current circumstance and we hope all is well on your end. We also appreciate you for sharing your experience and we are very pleased to hear that Russ fully assisted you. Should you require further assistance or have any other questions or concerns, please feel free to message us at socialsupport@mail.metrofax.com.
Many Thanks, Stay safe and healthy,
MetroFax Support Team
the CSR was knowledgable and was easy…
the CSR was knowledgable and was easy to work with.
23 november 2022
Review zonder uitnodiging
Antwoord van MetroFax
We are thrilled to hear about your experience, Renee! We appreciate you taking the time to provide such a great review, and should you need any further assistance please do not hesitate to reach out to us at socialsupport@mail.metrofax.com and we will be happy to help!
Many Thanks, Stay safe and healthy,
MetroFax Support Team
Antwoord van MetroFax
Hello Barry. Thank you very much for your excellent feedback and we are very pleased to hear that our service provided you with convenience. Should you require any assistance or have other questions or concerns, please feel free to message us at socialsupport@mail.metrofax.com and we would e happy to assist!
Many Thanks, Stay safe and healthy,
metroFax Support Team
Lyra the Lifesaver!
Lyra helped by adding my email to our account which had all of our documents in it!! She literally saved my day! Thanks to her my day got a little brighter!
4 november 2022
Review zonder uitnodiging
Antwoord van MetroFax
We are thrilled to hear about your experience, E ! We will be sure to pass your wonderful feedback along to Lyra, and if you ever need additional assistance please do not hesitate to reach out to us at Socialsupport@mail.metrofax.com !
Stay safe
Metrofax Support Team
I was actually going to cancel
Glazia was great she found me an option that worked for my needs my needs even though though I was going to cancel my subscription
2 november 2022
Review zonder uitnodiging
Antwoord van MetroFax
We are thrilled to hear you are keeping your services with us, and will be sure to pass your great feedback along to Glazia! If you need any further assistance please do not hesitate to reach out to us at SocialSupport@mail.metrofax.com and we will be happy to assist!
Stay safe
Metrofax Support Team
Lyra P was prompt and courteous in…
Lyra P was prompt and courteous in resolving my complaint. The company should make process of contacting customer service more seamless.
25 oktober 2022
Review zonder uitnodiging
Antwoord van MetroFax
We are glad to hear the issue was resolved, Queen Amos! We appreciate your feedback, and if you need any further assistance please do not hesitate to reach out to us at SocialSupport@mail.metrofax.com and we will be happy to help!
Stay safe
Metrofax Support Team
Glazia C
Glazia C. helped me via chat. She was very professional and helped me set up our account from monthly to annual. I was also happy with the speed the chat was acknowledged. Thank you!
19 oktober 2022
Review zonder uitnodiging
Antwoord van MetroFax
Thank you K. for the positive review. Your feedback is always appreciated. if you have any questions or concerns regarding your account, please feel free to message us at socialsupport@mail.metrofax.com.
Stay safe
Metrofax Support Team
I love using Metrofax
I love using Metrofax! I didn't realize it, but my account got cancelled due to nonpayment because my credit card got compromised this summer. I used the Chat feature on Metrofax.com and spoke with Glaiza. Glaiza was awesome and solved the problem rather quickly and now I'm back up running using Metrofax for all my business faxing needs. Glaiza even got my same fax number back and was able to save me money by paying annually.
3 oktober 2022
Review zonder uitnodiging
Antwoord van MetroFax
Hi Joy
Amazing feedback, thank you so much for sharing this with us. We are so happy that you had such a great experience and that Glaiza was able to help you. We will be sure to share your kind feedback as we know this will make Glaiza's day. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Glaiza was very helpful with my account…
Glaiza was very helpful with my account issues. Great customer support without long wait. Automated response part could use a little tweaking but live agent was great
29 september 2022
Review zonder uitnodiging
Antwoord van MetroFax
Hi M Mo
Great to read about your fantastic and helpful interaction with Glaiza the other day, we are so happy you were able to get great live support. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Worked to solve problem...
Lyra couldn't help me directly, but she facilitated getting my information to the right people. Hopefully they can fix the issue. Good service.
27 september 2022
Review zonder uitnodiging
Antwoord van MetroFax
Hi Jeremy
We are over the moon that Lyra was able to facilitate helping you get to the right people to solve your issue and we really appreciate you taking the time to leave us a review and your feedback. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
I just got off chat with Chris L
I just got off chat with Chris L. He was very helpful and quickly resolved my issue. Thank you Chris.
21 september 2022
Review zonder uitnodiging
Antwoord van MetroFax
Hi Donald
It's wonderful to read about your chat interaction with Chris L and how helpful and quickly he resolved your issue. We will be sure to let Chris know you thanked him and pass on your kind words, this will make his day. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Don’t get tricked by Metrofax 14 day…
Don’t get tricked by Metrofax 14 day free trial, as it turns out it is not free and has hidden fees, you get charged for something you have not used and will not use (in my case charged for 100 pages against 24 sent). My free trial took only 2 hours after which I demanded to cancel my subscription.
I purchased a free trial today for 14 days, no activation fee, sounded great, attractive and their platform is convenient.
I was sending fax to France, had 2 unsuccessful and 1 successful try to send fax (total 24 pg). I had not received the delivery confirmation in email yet, when my access was blocked. From first attempt to send fax I was charged $10, I thought it was for activation, but as it turns out it was for international fax not even knowing yet how many pages I was going to send ($0.10 per page x 100) I was charged for 100 pages and no logical explanation from any agent why. I contacted via chat with 4 agents. First one said I am on multiple chats and will respond as soon as I can, and disconnected without helping me. Second just said hi, and I ended up talking to third agent named David. His explanation was that since I am sending international fax I am charged $10 for 100 pages allocated to me for that month, he could not even give me a breakdown how much I was charged per page. I located that info myself, $0.10 p/p to France. And he referred me to terms of service. Terms of service referred to paid subscription, not free trial. Nothing saying that international fax is not covered by free trial. I demanded to cancel my account and give refund, which he refused saying the charge is for 100 pages international. I only sent 24 international, he does not even know if I will use all 100 for international or not, local US and Canada have no fees. Even though I don’t know where he took from 100 pages allocated to me, my plan of free trial and later $11.75 p/m gave me 550 pages send/receive, after free trial 550 send/receive any time within 30 days. It says free trial - no contract - no activation fee. As long as it goes to refund I am referred to terms of use which basically is a contract. The issue is not in $10, it is a principle, because MetroFax should not attract people when there are hidden terms of use, that you discover suddenly when charged. MetroFax must really also work on their customer service, I don’t have hours to sit and wait until the agent will respond to multiple customers and will not even give satisfactory information because the window times out or agent gives info and ends chat without asking if I have more questions. Very disappointed! I have used different services and none of the services have this type of service, and no phone number to call. Last 4th agent opened ticket saying will refer to financial dep, but no guarantee for refund, as they will be investigating. At least last but not least agent had good answer, instead of just saying no we do not give any refund to anyone. Absurd!
Thank you for reply. However, till now you have not answered a simple question how many pages were allocated to me, how much did I exceed and how much did you count for 24 pages that I sent, even though delivered only 17 after 2 unsuccessful attempts. Your advertisement says local and international, 550 pages, try for free 14 days. Sounds great, but nothing in the free trial indicates how many pages did you allocate. Even if you allocated 100 pages, I only sent 24 ($0.10 p/p) in 2 hours of using your free trial you charged me for 100 pages that I have not even used! And you charged me from beginning I signed up, not after I sent those 24 pages. First your agent sent me info that something is wrong with credit card I need to take picture and send it to you for verification and he hang up on me until I could find out what the issue was. The other 3 said I exceeded, but what did I exceed there is no explanation even in your reply. $10 will not get me rich or poor, you cannot do business like this! ( PS I am not the first and not the last to complain about your free trials)
18 september 2022
Antwoord van MetroFax
Hello Kristina, Unfortunately, international faxing is a separate international rate in which the allocated pages will not be used. Due to this, usage charges will be applied when sending international faxes. More information is available here in regards to the rates for international faxes: https://www.metrofax.com/support/international-send-rates. As your issue has been resolved, please feel free to message us anytime at socialsupport@mail.metrofax.com with your account details and we would be happy to assist!
Sincerely,
Metrofax Support Team
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