Metro Finance Reviews 

Our first experience and what a excellant one it has been so far . We are only at the beginning of the journey . The support , knowledge and overall reassurance iwe have had from Natalie and Lois is exceptional . What a efficient team they make . Thank you to you both for guiding us on our new adventure . I do need also need to say Thank you to Will and Sam who I have asked many questions to over the past couple months Big Thanks

Ryan has been nothing but brilliant from start to finish. Answered all our questions and helped us as much as he could.

Ellie was professional and friendly and helped me with my case. I'm happy with the service and thank you

We had a fantastic experience working with Metro Finance to secure our mortgage. Natalie was exceptionally helpful, efficient, and professional throughout the entire process. She guided us through every step with clear advice and quick communication, making the whole experience stress-free. Highly recommend Metro Finance and especially Natalie for anyone needing mortgage advice!

Joel was a top fella helped through out made my application as straight forward as possible

A complete bunch of clowns.
I found Joe in particular to be extremely patronising and condescending.
I'm not going to waste my time or effort spending a lot of time writing this review, however, what I would say is if you are fortunate enough to not require a mortgage for shared ownership - I had cash from an inheritance, enough to be able to afford the percentage for shared ownership - then they will do everything they can to prevent your assessment being approved, for the simple reason that they are not earning any commission from a mortgage sale.
The obscure information & documentation they ask for is beyond ridiculous.
I ended up pulling out of the purchase and then used a different assessment company for a different property with no problems whatsoever.
If I never have dealings with this company again it will still be too soon.
I would strongly advise avoiding this company like the plague.

Avoid this company!!!!
A nightmare from start to finish. I came across to them because of Soresi. Waist of my time, also losing money as they couldn’t signed me off until I sold my car (I had to sell it quick). After that I have been accepted getting the mortgage offer, when I was about to sign after I paid the solicitor and reserve fee, they rejected my application without any explanation. You have to contact them every day for the update, they say somebody will contact you back and this never happens. Difficult process but more frustrating is if you are not British they treat you like rubbish, just pretending that they wanted to help. I saw lots of negative review and the answer was that they couldn’t find the customer, reading the reviews reminded me of everything I went through, nothing changed, thus I am not surprised getting the same answer.
However since March until now I have hundreds of phone calls and emails exchanged with them, that I can easily now work for them. Run away from this company. Being a first time buyer you expect more support and more explanation if somethings is wrong, what to improve but their answer is as saw already “ After reviewing all the information and documents provided, I’m sorry to inform you that my recommendation is no longer suitable for your circumstances, and I’m unable to assist you further on this occasion.

This does not mean you won’t be able to obtain a mortgage elsewhere; it simply means we are unable to assist at this time. Sadly, I am unable to provide more information by phone. ”

Even if I asked just for an assessment to buy cash a percentage I have got the same answer. I am waiting now for formal answer to make a complaint to FCA. This is unacceptable now.

Very frustrating confusing process. Emails and website contain many grammatical errors which make them look like amateurs or scammers. They ask you to get a free trial at some random website to get your credit file. Apparently they can’t do it themselves like any normal organisation.

Daniel was brilliant from start to finish . Fast and efficient when dealing with questions and documents. Very friendly too

Excellent service!
Quick and efficient at replying to emails.
Great communication!

SoResi uses Metro Finance for the affordability test, and we had to officially complain to SoResi because Metro provided no service.

1. They will call you and email you every day, pressuring you to upload documents to their portal despite not knowing whether you have passed the affordability test.

2. For anyone who is self-employed, be aware that although a bank will consider ALL sources of income for the affordability test (as these are declared to HMRC), Metro Finance will not. They are not. open or transparent on how they carry out their assessments.

3. The final document that they produced to go back to SoResi was full of mistakes, and they could not carry out basic calculations in their documents; outrageous for a financial institution.

We would NOT recommend using them for anything apart from an affordability test, as we did not trust a financial company that could not carry out basic calculations.

So this is where we will end our review, as we have nothing positive to say - only a transparent and open review of their lack of service in our case and we trust that if you are forced to use them, you will have a better experience!

Excellent. Very quick and very responsive. Very friendly but professional. Made me feel at ease and answered all my questions. Very clear on information they wanted and links were very good. Highly recommend

Had an awful experience with Metro: Kayleigh gave us VERY unclear expectations on what documents to send, asking for new or different ones every time setting us back almost everyday over more than a month as we fished for different random documents.
we thought we had finally got all the documents sorted (including incredibly private ones from family members which having spoken to a mortgage advisor was very unusual to require as it was an unrelated gift and would only require a gift disclosure form not her private bank information) only to be told we needed to send a new, obscure document that had no relevance to what metro was meant to be doing (again, confirmed by our mortgage advisor).
We were also accused of having a bank account that simply didn't exist and like we were lying about it not existing.
Kayleigh would phone me asking about financial private information of my partner that I simply would not know and would never ever call my partner to ask him questions despite having his information. Very unprofessional and not very GDPR friendly.
We didn't want to use Metro for mortgage advise and after that they seem to have made life harder for us.
Metro and especially Kayleigh were one of the two reasons we pulled out of the sale and we hope to never have to use metro again.

I have just completed my sign off with metro finance with Ellie, she was fantastic and the communication was excellent nothing was a problem

He is interesting but the patreon is not worth the money.

I have just gone through the process of buying my shared home through metro finance and I can honestly say Lois my case manager has been fantastic. The communication has been great, everything I needed to do has been explained thoroughly and prompt replys to any questions I have had. The second person I would like to thank is Chelsea who dealt with the actual mortgage side of things, she worked so quick sorting everything out. We would like to thank you both for an excellent service.

Based on my recent experience, I feel that the mortgage advice I received was not sufficiently thorough to properly assess my eligibility for a SoResi shared ownership property. I am very dissatisfied with the way my enquiry was handled, particularly given the current level of competition when searching for suitable homes.
I specifically requested information about shared ownership properties within a percentage that I could realistically afford. However, my request was declined without giving me the opportunity to provide additional information or explain my financial circumstances in greater detail.

During the call, I explained that I was only looking to obtain a mortgage for a 25% share of the property. Unfortunately, the advisor appeared uncertain about how this worked and placed me on hold to speak with another advisor. The call ultimately ended with my application being declined, without any further discussion or assessment of my circumstances.

As a first-time buyer, I believe this type of service and support is extremely important. Purchasing a home is a significant financial decision, and I would expect a mortgage advisor to take the time to understand an applicant's individual circumstances, clarify any questions, and provide appropriate guidance before reaching a decision.

Unfortunately, based on my experience, I do not feel confident using this type of advisory service in the future. I would appreciate it if my experience could be reviewed and if I could receive clarification on why my request was declined, particularly given that I was seeking a mortgage for only a 25% shared ownership share.

I hope this feedback will be taken seriously, as first-time buyers need clear, accurate and supportive advice when navigating the shared ownership and mortgage process.

I honestly can’t recommend Nicolas Egan and Hollie Forster at Metro Finance highly enough. From the very beginning of my mortgage application, they were both incredibly helpful, professional and supportive throughout the whole process.
Nicolas and Hollie made the mortgage side of things feel so much easier. They kept me updated, answered all my questions, explained things clearly and were always there whenever I needed advice or reassurance.
They went above and beyond to help get my application through, and I genuinely felt that they cared about getting the right outcome for me rather than just treating me like another application.
The communication and customer service were excellent from start to finish, and I’m really grateful for all their hard work in helping me.
A massive thank you to Nicolas and Hollie. You’ve both been brilliant, and I wouldn’t hesitate to recommend Metro Finance to anyone looking for help with their mortgage.

We would like to say a big thank you to Chelsea Ramsden for all her help and support throughout the whole process. She was always very helpful, responsive and patient, answering all our questions and keeping us informed every step of the way.

We are very happy with her service and would highly recommend her!

I was looking for a mortgage this year and having chosen Metro Finance, I wish to confirm it’s been the best decision I’ve made in sometime.
From the first phone call with Nick Egan and I believe his work partner Lauren Cunningham has been nothing short of amazing great customer care, support and working knowledge.
With Lauren I must thank her so much for her supportive attitude and patience towards me re submitting paperwork / documentation.
With Nick again his supportive attitude and understanding my needs re mortgage
If you are reading this review please understand this is a well heartfelt honest review and definitely recommend using Metro. I would have given a 5* but the telephone system is frustrating but they are not alone it’s just the world we live in