metropolis.io Reviews 

WORST EXPERIENCE EVER
I used their valet service at a local restaurant in Sacramento, CA and when I went to get my car, they forced me to use a website and not an app. It didn't work and after 2 tries and the attendant being so open hostile towards me, I told him to get a supervisor. I had offered to pay them cash and they refused and refused to get my car. After 4 tries the supervisor finally got it to work and said "Now we have all your information" I was shocked because I didn't give them permission to store my information including my tag number and phone number as well as my card information. This was extortion and intimidation, plain and simple. On top of that, they charge $.99 to use their system.

I would give this zero stars if I could!!
It was a nightmare from beginning to end.
I couldn’t get out of the garage bc the person with an iPad couldn’t took forever to let me out. This system is the worst!!!

Shit service. Liars and thieves. If you are not forced to park here, stay far far away.

The worst.
Must give up too much info.
2 Customer service people were at this lot since system was just implemented 4 days ago.
Still waited to leave because line was over 6 cars. Had to wait while customer input their info.
I would give it a zero stars if that was possible.

I am a monthly garage customer. They took an extra charge from my credit card and there is no way to protest it. They also, after taking the monthly charge, charged daily rates, which make it impossible for me to call for the car. There is no customer service or way to reach them.

I would not even give one. This app is a scam.
Parked the Car in nyc with hotel arrangement for overnight. it is like 7:30 am in the morning. Went there five minutes before the pick up time. Did not know the checkout was thru the app. waiting to pick up my car and during wait the time turned to 7:31 and the app put in the whole new day to parking. Like right there, while waiting $65 dollars more. The attendant is clueless and he can not update the charge. He knows that i am there on time. Took me 5 calls and endless hrs to get my money back. Still could not and got reimbursed by AMEX. This app is a SCAM!

I spoke with representative Bella in the escalation department about some parking fees that were sent to me by error. She provided amazing customer service and knowledge about the process of using Metropolis. She answered all of my questions without any hesitation, extremely knowledgeable and respectful. She was able to resolved my issue with the parking fees and provided extra steps on how to avoid this issue in the future. She was amazing. Great job!

I parked at Church St in Tucson for a theater event in Feb 2026 - tried to pay via the machine, even used 2 diff cards. I gave up, had no idea if I paid multiple times or not at all. It was dark, rainy, unattended and I had a wheelchair companion. Heard, via mail, I owe almost $60 and sent to collections. Saying I got 2 notices, which I did not. Asked to see them and they don't have them

This service is a scam. Their system constantly over-charges for visits because their cameras don't pick up plates clearly. Even when validating with a store, etc, they will overcharge. Their app/website will be down for a day or two but you can bet your bottom dollar they will still over-charge you. This has happened multiple times and each time their "customer support" is completely unhelpful. You can tell they've been ordered not to allow refunds. You have to go back-and-forth for an hour just to get a refund. Then a week or two later, repeat the whole process. This business needs to be flagged as predatory and flat-out criminal.

I made a mistake and parked somewhere I should have not. Not only did manager Steve make things right for me, he took the time to explain what I should do when I visit, which honestly was clearly plastered everywhere. I love the customer service experience I had. They fixed my problem when clearly I was in the wrong.

I was charged for parking that I didn't do! I had used the website to pay for parking in Las Vegas with a rental car, and set the car to expire the day I return it. But after I returned it, I got a text later that day for another parking charge. Someone else had picked up the car, and was able to use my creidt card, phone number, and account just because they had the same license plate! That is terrifying security! It didn't ask then for any form of verification. Immediately requested a refund, deleted all my information, and disabled my account.

100 percent a scam! I put all my info into their website only for them to charge me $75 when it was supposed to be $20. Parking is simple, you pay then you park. This seamless auto pay BS is a total scam. Never park with them.

I am from Italy. We visited Miami downtown for few hours and decided to enter Metropolis parking.
On our way out, we tried to pay on the website but the only way to do so was with a text message. We gave our foreign number but never received the SMS. Also calling the customer service was impossible with a non-American number.
After getting stuck for half an hour at the exit, someone was finally able to get me in contact with the customer service, who told me they’re gonna send the bill.
We heard nothing until a month later, when we got a 100$ violation notification from the rental company. I consider this a lack of respect for people visiting the US and already bringing there the money from abroad. They could have just sent us the bill and that’s it.
Please don’t come to Metropolis Parking if you are a foreigner, they don’t deserve our money!

I was a patient at a large hospital and parked in the garage where I have parked many times before. I saw no signage indicating app was only option to pay.

Checked in to hospital but didn't know my plate to get parking validated.

When I left hospital through gate, I attempted to pay via credit card. Gate came up and i left.

4 weeks later I get a 36.50 bill for 1 hour of parking.

They keep charging (3x) my CC and then reversing it. I was forced to use chat to communicate with them to get the issue resolved. At the end, I asked for a copy of the chat....they told me it was not possible. For God's sake, they're a technology company.

STAY FAR AWAY FROM THEM!!

The instructions are essentially useless. This has the effect of wasting a lot of time trying to sort the steps to getting out of the parking facility, sorting out how to get validation from the business that supposedly gives credit, then metropolis charges me anyway because of time lapse or not grasping the arcane steps. This has the result of causing me to have extremely negative sense about metropolis, and to avoid the establishments associated with them.

You have motivated me to do whatever I can to avoid metropolis and the unfortunate establishments associated with them. Metropolis owners/administrators deserve significant pain for the irritation and ripoff they create.

Complete rip-off and overpriced. I wasn’t in a busy part of town and they charged me $40 for 2 hours of parking because they conveniently only offer a 12 hour parking option. Scammers.

I decided to leave a review, I parked at a Metropolis parking garage last month March. When I first encountered an issue, I sought help online, "I need help, I have metropolis open in safari webpage on my phone and it says my vehicle is still there I left at 6pm after spending 1.5 hours there, and it's 11pm as I type this."

It's important to note that this parking garage allows 3 hours for free parking and then charges after. I then wrote this, "the metropolis app says my vehicle is still there when I am home several cities away someone help me it's trying to charge me more."

I had gotten charged $9.99 two times and the app was in the process of charging me again once it sees my vehicle is no longer in the garage. Please note that their app opens on my safari page, on my phone, was still showing a live count that my vehicle was apparently there. You can watch in real time, the timer they have which counts the time once you arrive in the garage and scan their QR code and enter your information.

That evening, I had to cancel my credit card for fraud by Metropolis, re-order a new card to be shipped. Update all my auto-pay accounts that were connected to that credit card. Drove to a grocery store to get a receipt with a date & time stamp showing I was indeed several cities away with my vehicle which should not be logged in their app as "still in the garage", I usually get to bed by 9:30pm and I was managing all this at midnight because I didn't want to sleep with this nightmare situation occurring. I didn't know if Metropolis was one of those scam QR codes and I fell victim.

I used their parking for the 1st time this weekend. First lot was fine. Second lot was not. I pulled into a lot, scanned a qr code and, upon selecting my plate number, the time was automatically set to 5 hours with a $36.75 charge. No ability to change the time. Customer service chat claims I pre-selected 5 hours and thus aren't eligible for a refund. Straight up theft.

I have a monthly rental space and an account for both of my cars. I have had multiple charges to my CC on File for other peoples cars in another state. Customer service experience was HORIFFIC and it may be AI cool, BUT this type of ISSUE should never be treated lightly.
Whether it is Fraud or Bad AI business models, they should NOT be happening like this has on my account