Metro Prepaid Reviews 

I’d like thanks Vernon for a great service I received today. Was very helpful and excellent and because of my experience today l give them five stars.
Thanks

I just moved to UK, I am not certain about prepaid process top up electricity thanks to the team who help me few just 2 minutes thanks a lot to Emmanuel T, there was other person, but can’t remember the name… many thanks to both of you

I am new metro prepaid and have been help by EMMANUEL. He help me out for set up and explain everything. I was impressed by his service.
Thank you

Great customer service from David, we were given easy instructions how to top up our new electricity supply. Very pleased with everything.

The agent Emmanuel T. turned an anticipated stressful process into a very easy and user friendly after work worry free experience.

Upon moving into my new room, my top up meter gave me an error when trying to enter a prepaid code. So I called the service number.

I was immediately transferred to Emmanuel who gave me a manual unlock code, which worked perfectly. The meter was topped up and unlocked for future manual top ups in less than 5 minutes.

This is:

FCR - triple AAA+
IR - 12 stars out of 10
Friendliness and service level - sets world class standard

In the end... It was about a run out meter to provide me with energy I require to cook, heat, wash myself and getting ready for the day.

Thank you Emmanuel T., you are absolutely fantastic!

My best recommendation to your manager.

I am extremely disappointed with this company. When I entered my code, it was rejected. After contacting customer service, I was told they could not assist because they believe I purchased the wrong meter account. I explained multiple times that I entered the correct meter number - I can clearly see it saved on my account and it matches the number on my card. I verified it several times. When I requested a refund, they refused and insisted the issue was my fault. It's obvious something went wrong on their end, yet they refuse to ackbowledge it and continue blaming me.

David was very helpful thank you for your help

Aa a tenant i will say to landlords do not use their services.

Faseegah was very helpful to solve situation regards email change and explaining meter system operating.

Ali great support

I'm new to Metroprepaid service, but David was very patient and kind in explaining how to set up my top up credit. It's also helpful the service has a WhatsApp channel for prompt responses.

I am new to Metro Prepaid and have been truly impressed by the speed and quality of their service. My electricity went off on the very day I moved into my apartment, so I contacted Metro Customer Service. David, the staff member who assisted me, was extremely helpful. He stayed on the line throughout the entire process and ensured everything was resolved before ending the call.

I am very pleased with the exceptional service I received today. Thank you, Metro Prepaid.

David was very helpful in helping me top up my electric, polite and friendly.

Ally was very helpful and got us sorted quickly.

Emmanuel answered all queries and sorted my registration of my meter with ease. Very polite person.

Great company to deal with. You can reach out via Whatsapp which makes getting help with query's fast and efficient, thanks Matthew!

Ali. Excellent excellent

Service fantastic service provided

Excellent service over what apps! Messaging with David.. everything explained and sorted in a quick time. A1 5*****

I an electrician I uesed them alot
Staff were helpful, professional and friendly. The guidance was easy to follow. My queries were easily resolved first call they answered straight away no longer waiting i recommended strongly

I am really grateful to this service. I got immediate response and kind help from one of kind team members. It released my tension within very short time.