Started using a meter recently, and didn't know the procedure for activating a top-up. Contacted Metro Prepaid by email, and had a response within the hour. They offered a clear and concise explanati... Toon meer
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Lees wat reviewers zeggen
David in customer service could not have been more helpful as he kindly explained to me how my metre worked, and very patiently read out the codes to me over the phone so I could enter them with his s... Toon meer
Bedrijf heeft geantwoord
I had a Metro prepaid meter installed on Friday and when installation was complete topped it up with £50. However this morning there was no electricity and I telephoned the Help Desk and spoke with Da... Toon meer
Bedrijf heeft geantwoord
This is not the first time I have received excellent service from Metro. Every time I contact them as a landlord, their customer service advisors go above and beyond to assist me. Today, Mr. Khaban... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Contactgegevens
Verenigd Koninkrijk
- metroprepaid.co.uk
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Charne was professional
Charne was professional, kind and thorough
14 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Hello Dear CLODINE
Hello Dear CLODINE! You solved our issue with the electricity submetre. Thank you very much for your help!
Best Regards,
Amj
29 november 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Excellent help & assistance from…
Excellent help & assistance from Lukhanyo who patiently & professionally sorted out our problems. Thankyou
11 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Thank you Ncumisa
Thank you Ncumisa, for your help and simplifying matters.
11 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I love Metro pre pay
I love Metro pre pay, they provide an excellent product & support & service is second to none, keep up the good work’
10 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Really helpful as a landlord I’d…
Really helpful as a landlord I’d recommend highly
5 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great service
Great service , Agent Ally was really helpful resolve my issue within a min not gonna lie, thank you once again keep up the good work 🙏🏽
4 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Registration of a new meter
Today I spoke with Calvin to register a new meter, he was polite and efficient with my request.
4 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great communication by agent Ally and…
Great communication by agent Ally and very helpful. Registration for the metro meters was very easy and all process was completed within 30 minutes. I very happy with agents response on all questions I asked. Big thanks ALLY👍
3 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Friendly and courteous service and…
Friendly and courteous service and follow up by David R
3 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Ally was excellent at the job and my…
Ally was excellent at the job and my electric top up sorted with a professional manner. Thank you ally
2 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
We contacted Metro Prepaid yesterday to…
We contacted Metro Prepaid yesterday to ask for a barcode. I spoke to Vernon and within minutes or even seconds received what I had asked for. It was exceptional service and I thank you very much.
Kind regards
Lorraine Ryan
1 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
They help in a very stressful situation…
They help in a very stressful situation and sorted my problem very quickly
2 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Was a very quick and easy fix with a…
Was a very quick and easy fix with a few messages and codes to put in David was very helpful and respectful on the phone
2 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Amazing service
Amazing service , Rodney was very helpful , and made everything so much easier.
1 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Fantastic Agent/ Customer service
Nosa was a very good agent, she guided us through and it made the explanation very clear to our questions.
1 december 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I’d like thanks Vernon for a great…
I’d like thanks Vernon for a great service I received today. Was very helpful and excellent and because of my experience today l give them five stars.
Thanks
30 november 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I just moved to UK
I just moved to UK, I am not certain about prepaid process top up electricity thanks to the team who help me few just 2 minutes thanks a lot to Emmanuel T, there was other person, but can’t remember the name… many thanks to both of you
29 november 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I am new metro prepaid and have been…
I am new metro prepaid and have been help by EMMANUEL. He help me out for set up and explain everything. I was impressed by his service.
Thank you
28 november 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great customer service from David
Great customer service from David, we were given easy instructions how to top up our new electricity supply. Very pleased with everything.
27 november 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
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