David in customer service could not have been more helpful as he kindly explained to me how my metre worked, and very patiently read out the codes to me over the phone so I could enter them with his s... Toon meer
Bedrijf heeft geantwoord
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I had a Metro prepaid meter installed on Friday and when installation was complete topped it up with £50. However this morning there was no electricity and I telephoned the Help Desk and spoke with Da... Toon meer
Bedrijf heeft geantwoord
This is not the first time I have received excellent service from Metro. Every time I contact them as a landlord, their customer service advisors go above and beyond to assist me. Today, Mr. Khaban... Toon meer
Bedrijf heeft geantwoord
I recently moved in to my place and I didn’t know how it worked. Today my light went offline and I had literally just topped up, it didnt make sense. I called prepaid metro and the response was very q... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Contactgegevens
Verenigd Koninkrijk
- metroprepaid.co.uk
4,7
Uitstekend
2K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Today a helpful gentleman called David…
Today a helpful gentleman called David help me to energise my meter a credit to the company
22 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Excellent assistant called Ncumisa and…
Excellent assistant called Ncumisa and seems quite simple to use
22 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
John Ntywenka was very helpful and…
John Ntywenka was very helpful and professional. Thanks again 5* service
20 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great help getting my code back.
Great help getting my code back.
18 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Outstanding Customer Service and Professional Support
This is not the first time I have received excellent service from Metro. Every time I contact them as a landlord, their customer service advisors go above and beyond to assist me.
Today, Mr. Khabane Matlali, like many of his colleagues, assisted me with patience, professionalism, and genuine care. I am truly grateful for the outstanding support provided. Highly recommended.
18 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Thanks Ncumisa
Ncumisa was fast, professional and helpful. Helped me straight away eith everything I needed. Thank you
18 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Expensive to use
Expensive to use! I had a total of £40 on my meter last Saturday and today it is £27 ( Saturday 16th May ) I live in a studio flat on my own!!!
16 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Good afternoon, would you mind contacting me via email so I can assist you further with your review
Joshs@metroprepaid.co.uk
David today has been most helpful
David today has been most helpful. Very polite and knowledgable. Sorted my problem straight away. Good people good company.
14 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very bad experience
Very bad experience. Might be great for landlords but for tenants it is a nightmare. For a small studio winter i was paying 250 not having the heating on all the time. I even tried 3 different heaters that should be efficient. The light was also flashing red on it constantly, i called in a few times then just gave up as the suport was not enough. This is one of those greedy companies that is better for landlords but doesn't care much about the tenants.
1 maart 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Good afternoon,
Would you mind reaching out to me via email joshs@metroprepaid.co.uk so I can try to assist you further with your complaint.
wasn't sure what to expect i thought it…
wasn't sure what to expect i thought it would be all about the landlord but it was great i was listened to.and the customer service person was great i now have the pre pay bar code on my phone which is a big help
13 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Spoke with Matthew
Spoke with Matthew, he was very helpful and answered all I needed to know very kindly.
13 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matt was very helpful and dealt with my…
Matt was very helpful and dealt with my request in a proffesional and timely manner.
12 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very helpful
Very helpful. Always available on the phone.
Served by zaakirah
11 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
It was swift and excellent experience…
It was swift and excellent experience with Mathew tonight. Thanks
9 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I was helped promptly and issue was…
I was helped promptly and issue was solved! The lady (Alicia)treated me nice and all went smoothly!
8 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great solution and customer care…
Great solution and customer care support and quickly responded and fixed the issue thank you great team and best officer i have spoken today
6 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great Customer Service
Justin was extremely helpful and efficient. He very quickly found the information that I needed and said that if there were any further issues to come back to him. Great customer service.
5 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I spoke to Justin and everything was…
I spoke to Justin and everything was very easy very straightforward great experience
4 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Through WhatsApp I chatted to John and…
Through WhatsApp I chatted to John and he was very helpful plus he knew what I wanted before asking him more questions. Thanks John excellent service and all the best
2 mei 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I would like to thank Emmanuel for his…
I would like to thank Emmanuel for his patience, support and for being a human who cares and help people thank you very much sir
29 april 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
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