Started using a meter recently, and didn't know the procedure for activating a top-up. Contacted Metro Prepaid by email, and had a response within the hour. They offered a clear and concise explanati... Toon meer
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Lees wat reviewers zeggen
David in customer service could not have been more helpful as he kindly explained to me how my metre worked, and very patiently read out the codes to me over the phone so I could enter them with his s... Toon meer
Bedrijf heeft geantwoord
I had a Metro prepaid meter installed on Friday and when installation was complete topped it up with £50. However this morning there was no electricity and I telephoned the Help Desk and spoke with Da... Toon meer
Bedrijf heeft geantwoord
This is not the first time I have received excellent service from Metro. Every time I contact them as a landlord, their customer service advisors go above and beyond to assist me. Today, Mr. Khaban... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Contactgegevens
Verenigd Koninkrijk
- metroprepaid.co.uk
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Matthew helped me with a problem i…
Matthew helped me with a problem i had... he was insanely helpful and guided me through every step.
23 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Straightforward explanation
Matthew was very efficient in explaining the process to set up a security password enabling the process of updating our unit price to run smoothly.
22 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew was very helpful to me and…
Matthew was very helpful to me and answered all my questions and explained it so well
22 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I had a great experience with Metro…
I had a great experience with Metro Prepaid. Matthew was very helpful, professional, and friendly. He explained the process clearly and made everything easy to understand. Thank you for the support.
20 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Never seen this much quick service
Never seen this much quick service.
Thank you David R
20 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Ali is excellent!
Excellent and efficient customer service.
Ali was attentive and quickly resolved my issue. The quickest resolution to an issue I’ve ever had.
18 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great customer service and support from…
Great customer service and support from Mathew to install a meter.
16 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great person I recommend to hight…
Great person I recommend to hight commend
Really nice and
I recommend Mr Justin
14 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very poor i call 20 call my card is new…
Very poor i call 20 call my card is new no warking but same answer go online go pay point my poblam last 4 days
14 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Dealt with Ncumisa
Dealt with Ncumisa
Great service thank you
13 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Getting the information i needed
So I spoke to David R, and he was very helpful and gave me information that I needed with correspondence while I was on my email guiding me through the steps I needed he went beyond his duty I am very delighted at the service 10/10
13 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Terrible service
Terrible service! I top up online my meter and the code didn’t work. I reached their customer service and they told me that the meter number was wrong. I requested the refund as I could not use the code created with the credit and they refused to do it. Now I have a code number to a different meter and can’t use it and they can’t cancel it. It’s so absurd that in 2026 the system doesn’t match the address with the meter code. I am sure that I put the right number otherwise their system doesn’t accept it. I want my money back!!! I want my refund or the credit on my meter!!
2 januari 2026
Review zonder uitnodiging
Really helpful Everytime I get in…
Really helpful Everytime I get in touch! Always straight to the point and very fast and getting me any information requested and sorting out any issues.
12 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Rodney V had assisted me this time
Rodney V had assisted me this time. Im oblivious to this new system of card payment online etc.
He explained as easy as 1 2 3
24 september 2025
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
The Agent Matthew was prompt and very…
The Agent Matthew was prompt and very helpful
11 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
very good customer service
very good customer service
a pleasure to deal them and Mathew
no delays no playing around they are on the ball 24/7
11 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Charne was absolutely 💯% fabulous
Charne was absolutely 💯% fabulous
11 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Easy to understand
Easy to understand, great customer service, and very polite! a big shout out to zainu
7 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
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