Started using a meter recently, and didn't know the procedure for activating a top-up. Contacted Metro Prepaid by email, and had a response within the hour. They offered a clear and concise explanati... Toon meer
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Lees wat reviewers zeggen
David in customer service could not have been more helpful as he kindly explained to me how my metre worked, and very patiently read out the codes to me over the phone so I could enter them with his s... Toon meer
Bedrijf heeft geantwoord
I had a Metro prepaid meter installed on Friday and when installation was complete topped it up with £50. However this morning there was no electricity and I telephoned the Help Desk and spoke with Da... Toon meer
Bedrijf heeft geantwoord
This is not the first time I have received excellent service from Metro. Every time I contact them as a landlord, their customer service advisors go above and beyond to assist me. Today, Mr. Khaban... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Contactgegevens
Verenigd Koninkrijk
- metroprepaid.co.uk
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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V bad company
They are very bad its been more than 10 days stuck in problem and keep calling them now they put me on hold they got my money keep give excuses they are not here in the uk they base somewhere else so please don't try this company is dose not give me option otherwise I can give all the proof
18 februari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Good afternoon, could you contact me via email so i can assist you further
joshs@metroprepaid.co.uk
Kind regards
Josh Smith
General manager
Absolutely disgraceful 12% fee
Absolutely disgraceful to take nearly 12% on ALL transactions on top of an extortionate amount per KWh
Nowhere on their site does it state that they charge a 9.55% plus VAT on every transaction- don’t be fooled by the ‘0% fee’ under each payment method, this is to show you they’re being so nice and not charging you a payment fee on top of everything else.
If I had known my landlord had this electricity system in place I would not have taken on the flat. This is absolute daylight robbery.
Tenants- if you see these meters in a potential place DO NOT RENT IT
17 februari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Good afternoon, could you contact me via email so i can assist you further
joshs@metroprepaid.co.uk
Kind regards
Josh Smith
General manager
Matthew was fantastic solved the…
Matthew was fantastic solved the problem within minutes ! Great service !
16 februari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Justin was fantastic and very helpful
Justin was fantastic and very helpful. He helped check all 3 accounts and gave me a quick breakdown. Top service mate.
16 februari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Justin was very helpful and very clear…
Justin was very helpful and very clear in explaining the top up process. Happy with the service!
16 februari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew helped me with my top up card…
Matthew helped me with my top up card great job
15 februari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Spoke with Girshwin about adding a new…
Spoke with Girshwin about adding a new property onto my account and he was a great help! Took care of everything over the phone. Seamless process. Thanks for your help 😀
15 februari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
We had an issue with the meter that was…
We had an issue with the meter that was showing errors. I called customer service, and they provided a code, but unfortunately, they couldn't resolve the issue. However, on the second call, the person named Vernon was very helpful. He stayed on the line with us to sort out the issue. I appreciate his time and assistance.
14 februari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Brilliant Customer Service
I topped up yesterday and hung up before the confirmation of my phone number. I messaged Metro PREPAID on WhatsApp. They got back to me straight away and we're able to give me the code for my meter. It was 23.30 at night. So helpful... very grateful
Elizabeth
11 februari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I’m new to this pr payment method
I’m new to this pr payment method. I’m so pleased with the support even late at night. Thank you David.
7 februari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Jean -Maec was exceptionally polite and…
Jean -Maec was exceptionally polite and straight to the issue as soon as I explained the issue. No time eating I. Your responses both on the phone and WhatsApp
6 februari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great service!
Great service!
Whenever I need help I can whatspp or call and it gets resolved straight away!
Big thank you to Emmanuel T.
5 februari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Put 10 pound on by debit card no code…
Put 10 pound on by debit card no code to my phone then put 50 on my debit card no code on my phone , I then phoned the help line 20 mins put on hold then watts app no reply at all shambles of a firm keep away
1 februari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Good afternoon, many thanks for your feedback, would you be able to email me so I can assist further
Joshs@metroprepaid.co.uk
My assistant Faseegah was extremely…
My assistant Faseegah was extremely prompt with response to my adding credit to a tennants meter, it can sometimes take 2hrs this took 2 mins. Greatly appreciate it
Rich ( Landlord)
31 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Expensive
Awful price per kW and on top of that every time I top up I get charged a service charge.
For what?
What are you doing for that service charge?
NOTHING
31 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Good afternoon, many thanks for reaching out. Please could you contact me via email so I can assist further
Joshs@metroprepaid.co.uk
Easy set up and even easier…
Easy set up and even easier registration process. Mathew made the hole process quick and straight forward.
26 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Mathew supported well and guiding till…
Mathew supported well and guiding till I get resolved the issues.... Prompt support and cooperation.
Thank you.
25 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Registration very fast and…
Registration very fast and straightforward. Quick response to enquiries.
24 januari 2026
Review zonder uitnodiging
Antwoord van Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
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