Mistertango Reviews 

207
TrustScore 2.5 uit 5

2,5

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I made an account in Mistertango but hadnt used it for 1 year or so. Now when I decided to use it they obliged« me to pay for everething even for not used at all. The human understanding is 0. So, whe... Toon meer

Beoordeeld met 5 van de 5 sterren

I'm a bit surprised with reviews as I saw them only after opening an account. But first contact with sale team was good with fast replies. Maybe a little bit slower with all documents verifications... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Mistertango bietet Business-Kreditkarten an. Soweit nichts verwerfliches. Aber es wird gefordert, als Nachweis der unternehmerischen Tätigkeit eine HRB-Nr. Das ist ein problematischer Nachwe... Toon meer

Beoordeeld met 2 van de 5 sterren

Hello, Mistertango seemed to be a great experience, but some time ago, they decided to close our company's account and asked for a bank address to which they can send the rest of funds. I have given... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Betalingsdienst

Geschreven door het bedrijf

Established in 2014, Mistertango is the fintech company offering dedicated IBAN accounts to individuals and businesses. The current account, complete with IBAN number, ability to transfer money instantly via SEPA, allows individuals and businesses to simply, quickly and securely facilitate and fund online activities using fiat currency. Mistertango is electronic money institution supervised by Bank of Lithuania, activity licence No.11.


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

207 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,5

Alle reviews

(207)

14 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Loosing Money - rejecting Transaction - do not take them (2nd Update)

A friend recommended Mister Tango a few Months ago.
i use it for my private ebay account, because their app was (!) really great.
(my old school bank has no app, so i had to login every time to see if they buyer has paid. Mister Tango App informed me "just in time" when the buyer has paid and i could ship the things.)

Back to Topic:
My Transactions are only private and all about 5-25 Euros only 2 or 3 transaction per week.
Suddendly the payments were freezed and i had to explain what i am doing, and they wanted screenshots of my ebay account, otherwise they would reject the transaction if the documents would not provided in the next 24 hours.

at this moment i could not login anymore into my account.

i provided them all they want about 6 hours after i got the mail, it took 3 days(!) to get a answer, that it is being in review and i have to wait...

Login was not possible in this time.

After 5 days i got acces to my account, the payment was rejected because the payer wrote my name wrong(!) - iban was allright.
a lot of trouble with my ebay buyer of course, because he paid....

Now i am using only myoldschool bank.

no more mister tango they are really bad.

support is running via freshdesk, so all your personal details and documents are on the freshdesk servers.
mister tango does not use an own instance, they are using the 0815 shared freshdesk support system as every 1 men show can do...

just my 2 cents, i cant repeat it often enough.. stay away from them

BTW,
their Android APP Development seems to be dead, since the last release the APP is not usefull anymore (2fa login issues)

BTW2,
i bet that we will read about a mega data leak of them in the next time (further or later) - seems there are some things with really a lot of fire on the roof.....

disclaimer:
this is only my private expirience, mistertango did all i used for free, i never paid a penny for their service/app.

....because i used the account only for private purpose there is nothing mission critical for me....

--- Update 18-05-2019 ---
@Mistertango:
Thank you for your reply.

1)
It is ok to ask for documents.

2)
it is NOT OK to reject transactions because of misstyped name or other things

3)
it is NOT OK to freeze Transaction or disable Outgoing Money Transfers

4)
is it really so that every mistertango user is declared for Money Laundering and Terrorist Financing?
This is really not a good start for doing business if you think your customers are doing only crime business
In my case you were provided with all informations and you rejected the transaction...

5)
what about fixing your android app.

--- Update 07-07-2019 ---
Mistertango did not answer my questions from 18-05-2019
I just answered their replay from 17-05-2019 on the next day.
No we had waited nearly 2 Months until getting an answer...
So everybody could make a picture of this company....

1 mei 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Hello,

thank you for your feedback!

We are sad to hear about your experience.

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

If you cannot log in to your account or your issues have not been resolved, do not hesitate to contact us via support@mistertango.com

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

Mistertango has a very bad IT…

Mistertango has a very bad IT architecture, its not safe to have money on their account, be aware!

25 april 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Hello,

thank you for your feedback!

There are so many ways to keep improving our Business Skillset. We always try to ensure high-quality services to our clients.

If for some reasons you had a bad experience with Mistertango and your issues haven't been solved do not hesitate to contact us and we will do our best to help you!

Best regards,
Mistertango support team

Beoordeeld met 1 van de 5 sterren

virtual scammers

Your account has been verified and everyone is happy, but do not be in a hurry to rejoice. The mousetrap will shut after arrived of money. The first and second time she let them go, asking you for a little more documents. For the third or fifth time of arrived of money (as lucky), the mousetrap will be closed for a long time, access will be blocked and documents will be required from you more and more - go to infinity. You will not be able to call them because they are virtual scammers.

9 april 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Hello,

thank you for your feedback!

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

We ensure you that we do not keep the funds without the legal reason.

Also, please note that we do only support our clients by email.

If your issue was not solved previously, please do not hesitate to contact us again and your case will be reviewed as soon as possible.

Best regards,
Mistertango support team

Beoordeeld met 1 van de 5 sterren

Thieves

Thieves. Stay away! I deposited funds as a USA citizen. I have subsequently been unable to log in. They say that they are unable to accept accounts from my country. That is OK, but they are not returning the funds I already deposited.

21 maart 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Hello,

thank you for your feedback!

Please be informed that we have contacted you directly regarding this issue. If you have any further questions please always contact us at support@mistertango.com.

Best regards,
Mistertango support team

Beoordeeld met 3 van de 5 sterren

Problem with the 2FA authentication

Hi

I get a lot of problems for login, but the support is very good, thank you guys, but i don't know why they use the sms, there a lot of other options to login in, such as google authenticator

regards

17 maart 2019
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Never but never works instantly the…

Never but never works instantly the sms code for the 2FA authentication.

15 maart 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Hello,

thank you for your feedback!

Please contact us with an email that you have used for registration using support@mistertango.com after that we will be able to check your case and find a solution.

Kindly waiting for your letter!

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent – no reservations, I would recommend this company to anyone.

25 februari 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good Banking Service

Good Banking Service, the make your life better!

Although I had a problem 4 weeks ago because my money was blocked, but that was all right, you have to check payments on money laundering and terrorism funding, which is for your own protection. The service could be a bit faster otherwise I am very happy even without mastercard a good account, very fast transfers

24 februari 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Don't post negative review if you don't know the rules.

I already work with Mistertango from 2016 and all payments have been successfully confirmed or rejected in case that the AML policy has not been respecteed. I didn't lose money with this bank!

So, please don't belive in Negative Feedbacks from people who don't know the rules or AML policy.

5 stars!

22 februari 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not very trustworthy "bank"

Not very trustworthy "bank", web interface needs constantly refreshed otherwise can not send transactions. Looks like some schoolboys have done it. Customer support responds in 1-2days..

21 februari 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

These guys will literally steal your…

These guys will literally steal your money and keep it unless you can prove in ways unknown to man that the money was sent to your account.

Be Warned.

20 februari 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear Dirk,

Thank you for your feedback!

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

We ensure you that we do not keep the funds without the legal reason.

If your issue was not solved previously, please do not hesitate to contact us again and your case will be reviewed as soon as possible.

Best regards,
Mistertango support team

Beoordeeld met 5 van de 5 sterren

MisterTango

За 9 месяцев работы ни одной претензии. Жаль, что не работают в долларе, но это и понятно - почему )))

20 februari 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They write this site all days but they…

They write this site all days but they don't reply to ticket since 2 weeks. their purpose is to deceive more people. I'm writing about they youtube, websites, crypto forums... and the other social accounts...

14 februari 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear Berna,

Thank you for your feedback!

Please note that we are eager to cooperate with you and resolve this issue.

For this, we kindly ask you to contact us support@mistertango.com and provide us a detailed explanation of the issue. As we have mentioned before, we really appreciate your cooperation and really want to resolve this issue as soon as possible.

Best regards,
Mistertango support team

Beoordeeld met 3 van de 5 sterren

rating

It takes a very long time for an account to be approved. Very many Documents be asked, which also costs a lot of money. For a long time you have to wait for an answer.

Which is very good: very good identification, fast and professional. Modern web page.

10 februari 2019
Review zonder uitnodiging

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