Found this company very easy to deal with. Salesman I dealt with was extremely polite, professional and knowledgeable. I purchased the Aero Carbon powerchair for is light weight and ease of use. Deli... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My contact person, James, went out of his way to calm me down when form of payment seemed like an Impossible Mission. Hats off for his patience in dealing with an elderly person trying to cope with to... Toon meer
Bedrijf heeft geantwoord
I'd like to say the company is good but i am still awaiting my buggy despite being told 'the lorry down broke down' Then promised to deliver next day (did not turn up) Then told the delivery company d... Toon meer
Bedrijf heeft geantwoord
The website has clearly defined sections easy to follow when looking for in my case walking sticks. The website gave me clear options whether i was looking for a left handed palm type walking stick o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MobilityCo is here to help! Our ambition is to help improve the lives of each and every one of our customers, by offering the best selection of products at the best price. We also pride ourselves on providing our expert service, helping our customers achieve new possibilities.
Contactgegevens
6 Chester Road, SK11 8DG, Macclesfield, Verenigd Koninkrijk
- 03334443160
- sales@mobilityco.co.uk
- mobilityco.co.uk
4,6
Uitstekend
534 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Quick and reliable service very pleased…
Quick and reliable service very pleased with the person who delt with me
28 april 2026
Antwoord van MobilityCo
Hi Charles,
Thank you so much for leaving us a 5 star review, Were happy to hear you received great service.
If you ever need any help or support in the future, we’re always here for you.
Brilliant Service.
From ordering over the phone, to having delivery and demonstration of how to use the chair,
. Brilliant
28 april 2026
Antwoord van MobilityCo
Thank you, Tyson, for your review.
We’re really pleased to hear everything went smoothly from ordering over the phone through to delivery and demonstration of the chair.
It’s important to us that customers feel confident and comfortable using their equipment, so it’s great to know the service made a positive impression.
If you ever need any help or support in the future, we’re always here for you.
Antwoord van MobilityCo
Thank you, Anne, for your review.
We’re pleased to hear your order was delivered on time and that you’re very happy with everything.
If you ever need any help or support in the future, we’re always here to assist.
They are Very knowledgeable and really…
They are Very knowledgeable and really helpful and ordered one day and delivered the next.Highly recommended
27 april 2026
Antwoord van MobilityCo
Thank you, Karen, for your lovely review.
We’re really pleased to hear you found the team knowledgeable and helpful throughout the process. It’s great to know the quick next day delivery made a positive difference too.
Thank you again for your recommendation, it really means a lot to us. If you ever need any assistance in the future, we’re always here to help.
Antwoord van MobilityCo
Thank you again, Michael, for taking the time to leave us another review.
We really appreciate your continued support and feedback. It means a lot to the whole team.
If there’s ever anything you need, we’re always here to help.
Fantastic service and a great chair for my mum
We recently bought a riser recliner from MobilityCo for my mum and I honestly can’t fault the experience. She was a bit unsure at first but the team were really patient and took the time to explain everything properly so she felt comfortable with the decision.
There was no pressure at all which we really appreciated and they helped us choose something that actually suited her needs rather than just the most expensive option. The chair itself is excellent quality and has made a big difference to her day to day comfort and getting up more easily.
Everything was straightforward from ordering to delivery and we were kept updated throughout.
Would definitely recommend MobilityCo if you are looking for something like this. Really helpful and genuinely caring service.
9 april 2026
Review zonder uitnodiging
Antwoord van MobilityCo
Thank you, Lauren, for taking the time to share your experience.
We’re delighted to hear that your mum is happy with her new riser recliner and that the whole process felt reassuring and easy from start to finish. We know choosing the right chair is an important decision, so making sure customers feel informed and comfortable without any pressure is something we genuinely care about.
It’s wonderful to know the chair is already helping with her comfort and independence at home.
Your kind comments about the team, communication and delivery really mean a lot to us. Thank you again for choosing MobilityCo and for recommending us.
Did not receive my order and fobbed off with excuses.
Ordered a powered wheelchair for my father, who suffers from dementia and is struggling to walk, because my mother struggles to push a normal wheelchair up the hills where we live.
Waited for the 2 to 5 day delivery and it still hadn’t been shipped after several days.
I enquired on chat to be told it would be leaving that same day and would be with us by Friday. No dispatch email arrived.
The phone lines are clearly not open from 8am to 8pm as stated on the website as the office was closed when I phoned at 8.10am and 6pm.
After finally getting through, James told me that DPD failed to turn up and collect the delivery, but it was still scheduled to be with us by Friday. Again, nothing.
I was then told that they were going to have to ship with another company so wouldn’t arrive until after the bank holiday and if I would like, I could cancel the order and have a refund.
I replied saying I wanted the refund processed that morning but I still had to ring up to get this done as I heard nothing.
I doubt very much that they had the stock in the first place and were just biding their time trying to source it from elsewhere and they were just fobbing me off with excuses.
I would have much preferred honesty than silly, unbelievable excuses.
This company does not live up to the many positive reviews that I have read and I certainly won’t be dealing with them again, or recommending them to any of my friends or family.
1 mei 2026
Review zonder uitnodiging
Antwoord van MobilityCo
Thank you for taking the time to leave your feedback, Trudy.
We are genuinely sorry that your experience with us fell short of expectations, especially given the urgency and importance of the wheelchair for your father and family.
We completely understand your frustration regarding the delays, the changing delivery information and the communication throughout the order process. While there were issues outside of our control with courier collections, we recognise that we did not keep you properly informed and that this understandably caused a great deal of disappointment and inconvenience.
We also apologise for the difficulty you experienced trying to contact us and for the delay in processing your refund request. This is not the level of service we aim to provide.
We appreciate you sharing your honest feedback as it highlights areas where we need to improve, particularly around communication and managing customer expectations more clearly.
Although we understand your disappointment, we are sorry to have lost your trust and regret that your experience did not reflect the standard that so many of our customers have come to expect from us.
The website has clearly defined…
The website has clearly defined sections easy to follow when looking for in my case walking sticks.
The website gave me clear options whether i was looking for a left handed palm type walking stick or a right one.
1 mei 2026
Review zonder uitnodiging
Antwoord van MobilityCo
Thank you, Gordon, for your review.
We’re really pleased to hear you found the website easy to navigate and that the product options were clearly explained. We know how important it is to find the right walking aid, so it’s great to know the left and right handed choices were straightforward and helpful.
Thank you again for your feedback and for choosing MobilityCo.
Buy with confidence
Buy with confidence
Very helpful and knowledgeable
Thank you to all the team right down to the delivery guys.
Mum was very impressed and enjoying the chair.
22 april 2026
Antwoord van MobilityCo
Thank you, Darren, for your review.
We’re really pleased to hear your mum is enjoying the chair and that the whole team made a positive impression, from sales through to delivery.
It’s great to know you felt confident buying with us and found everyone helpful and knowledgeable.
If you ever need any support in the future, we’re always here to help.
It started with a single purchase
It started with a single purchase, but I got such good service from this company that I have kept going back to them whenever I have a need for disability aids and equipment. The price is always good, and the customer support is brilliant.
27 april 2026
Review zonder uitnodiging
Antwoord van MobilityCo
Thank you, Paul, for your continued support and for taking the time to leave such a kind review.
It really means a lot to hear that you’ve come back to us time and time again. We’re pleased to know you’ve consistently had good experiences with both our pricing and customer support.
If there’s ever anything you need, we’re always here to help.
above and beyond
James went above and beyond, everything from start to finish, nothing could have been done better. I love love my Meyra.
I'd highly recommend this company.
19 april 2026
Review zonder uitnodiging
Antwoord van MobilityCo
Thank you, Joe, for your great review.
We’re really pleased to hear that James went above and beyond for you and that everything went smoothly from start to finish. I’ll be sure to pass your kind comments on to him.
It’s fantastic to know you’re loving your Meyra, and we truly appreciate your recommendation.
If you ever need any support in the future, we’re always here to help.
James was fantastic never to busy to…
James was fantastic never to busy to help with my enquiries
20 april 2026
Antwoord van MobilityCo
Hi Deborah,
Thank you for your kind words.
We’re really pleased to hear James was so helpful and always available to support your enquiries. I’ll be sure to pass your feedback on to him.
If you need anything else, we’re always here to help.
Kind regards,
The MobilityCo Team 😊
Power Chair purchase
Found this company very easy to deal with. Salesman I dealt with was extremely polite, professional and knowledgeable. I purchased the Aero Carbon powerchair for is light weight and ease of use. Delivery was exceptional. Ordered one day, delivered next, brilliant. Also saved myself £400 by going to MobilityCo compared with local dealer. What's not to like👍
1 april 2026
Review zonder uitnodiging
Antwoord van MobilityCo
Thank you, Dougie, for your great review.
We’re really pleased to hear you found the whole process easy and that the service you received was polite, professional and helpful throughout.
It’s fantastic to know you’re happy with your Aero Carbon powerchair and that the fast delivery made a difference. We’re also glad we could offer you such good value compared to your local options.
If you ever need any support or have any questions, we’re always here to help.
Fantastic customer service
Fantastic customer service. James was always quick to reply and sort out any queries. I had a slight issue which was rectified immediately. Great priced products. Thank you
16 april 2026
Review zonder uitnodiging
Antwoord van MobilityCo
Hi Debbie,
Thank you for your kind review.
We are really pleased to hear you had a positive experience with us and that James was able to help with your queries quickly. I will be sure to pass your feedback on to him.
I am also glad we could resolve the issue promptly for you. That is exactly the level of service we aim to provide.
Thank you again for your support, it is greatly appreciated.
Kind regards,
The MobilityCo Team
Mobility
Very helpful and the product was as described. I will definitely be ordering again.
15 april 2026
Antwoord van MobilityCo
Thank you for your lovely review.
We’re really pleased to hear you found the service helpful and that the product met your expectations. It’s great to know you’d order from us again.
If you ever need anything, we’re always here to help.
Kind regards,
The MobilityCo Team 😊
Very happy with it
Very happy with it . Family can move it about quite easily. Comfortable easy to use . Thanks Garry 👍 Delivery brilliant.
16 april 2026
Antwoord van MobilityCo
Hi Garry,
Thank you for your review.
We’re really pleased to hear you’re happy with it and that it’s comfortable, easy to use, and simple for your family to move around. It’s also great to know the delivery went smoothly.
If you ever need anything, we’re always here to help.
Kind regards,
The MobilityCo Team 😊
Extremely very helpful company I've…
Extremely very helpful company I've just ordered my new mobility not delivered has yet because I was worried about having any room to go through the gate so without hesitation they came out with a demostrater also found a solution for access to my shed notibg was trouble i highly recommend this firm to anyone for there mobility needs thank to a great company
17 april 2026
Antwoord van MobilityCo
Hi Mr Wood,
Thank you for your kind words.
We’re really pleased we could visit and help make sure everything would work for you, including access through the gate and into your shed. It’s important to us that everything is right before delivery, so you can use your new scooter with confidence.
We appreciate your recommendation and look forward to getting your new mobility scooter delivered.
Kind regards,
The MobilityCo Team
Antwoord van MobilityCo
Hi Ron,
Thank you for your review.
We’re glad to hear you were happy with the service and delivery. We appreciate your feedback.
Kind regards,
The MobilityCo Team 😊
Gave me full attention and listened to…
Gave me full attention and listened to what I needed.
David Collins.
15 april 2026
Antwoord van MobilityCo
Hi David,
Thank you for your feedback.
We’re really pleased to hear you felt listened to and well looked after. Understanding your needs is always our priority.
If you ever need anything else, we’re here to help.
Kind regards,
The MobilityCo Team
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