Excellent customer service, very polite and lots of patience shown to me. There was no pressure, Mason allowed me to go at my own pace. My scooter was delivered quickly, arrived on time and at a very... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Right from my initial contact with Mason at Mobility Co, he was very helpful. I already knew what wheelchair I required. It was not in stock in the colour I wanted, but was obtained within a couple of... Toon meer
Bedrijf heeft geantwoord
Found this company very easy to deal with. Salesman I dealt with was extremely polite, professional and knowledgeable. I purchased the Aero Carbon powerchair for is light weight and ease of use. Deli... Toon meer
Bedrijf heeft geantwoord
I'd like to say the company is good but i am still awaiting my buggy despite being told 'the lorry down broke down' Then promised to deliver next day (did not turn up) Then told the delivery company d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MobilityCo is here to help! Our ambition is to help improve the lives of each and every one of our customers, by offering the best selection of products at the best price. We also pride ourselves on providing our expert service, helping our customers achieve new possibilities.
Contactgegevens
6 Chester Road, SK11 8DG, Macclesfield, Verenigd Koninkrijk
- 03334443160
- sales@mobilityco.co.uk
- mobilityco.co.uk
4,6
Uitstekend
538 reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Friendly and understanding
Friendly and understanding and more than happy to help the delivery guy was very polite and showed us everything we needed to know about the new scooter then we were off lol great company have used them in the past and will be using them in the future
4 februari 2026
Antwoord van MobilityCo
Hi Wayne,
Thank you so much for your fantastic review.
We’re delighted to hear that you found everyone friendly and understanding, and that our delivery driver took the time to show you everything you needed to know about your new scooter. Making sure you feel confident and ready to go before we leave is really important to us so it’s great to hear you were “off” and enjoying it straight away!
We also truly appreciate your continued support and loyalty. Knowing you’ve used us before and plan to use us again is the best compliment we could receive.
If you ever need anything at all, we’re always here to help.
Thanks again,
The MobilityCo Team
The company badly let down by the delivery team.
The sales team were excellent when I bought and paid on 23 January 2026..
It was advertised that delivery would be 7 to 10 days. I heard nothing regards a delivery date so I had to call them to find out. I was told it would be 26th February 2026!
After complaining they amended the delivery to 12th February 2026 between the hours of 0700 and 0800. No delivery turned up! I tried calling the company and despite they advertise the office is open at 0800 it is not. I eventually got through to someone at 0845.
I was informed the delivery would now be between 0930 and 1000. Guess what? it didn't turn up at that time....... eventually it did.... at 1030.
The driver told me they had me down as 1st delivery but as they still had a delivery from the previous day to make in Poole they changed me to 2nd delivery.... without informing or calling me to let me know!!!!
Summing up I would say the sales team are excellent but after sales care and attention was poor plus the delivery section badly lets the company down. They also need to amend their advertised delivery time due to these problems.
23 januari 2026
Antwoord van MobilityCo
Hi Steve,
Firstly, thank you for taking the time to leave such a detailed review. I’m really pleased to hear that you found our sales team excellent when you placed your order that’s exactly the experience we aim to deliver from the very first conversation.
However, I’m genuinely sorry for the frustration and inconvenience caused by the delivery delays and lack of communication. You were absolutely right to expect clearer updates, especially after being given specific time slots. Not being informed about the route change on the day, and then having to chase us for updates, is not the level of service we want any customer to experience.
While delivery schedules can occasionally be affected by circumstances outside of our control, we should always communicate changes properly and promptly. Your feedback regarding the advertised times and the aftersales communication is noted, and we will be reviewing this internally to ensure improvements are made.
Thank you again for highlighting both the positives and the areas where we fell short. We truly value your business and your honesty, and we hope the product itself is serving you well. If there’s anything further we can do for you, please don’t hesitate to get in touch.
polite helpfull which is all you want
23 januari 2026
Antwoord van MobilityCo
Hi,
Thank you for your review, we really appreciate you taking the time to share your experience.
It’s great to know our team provided the polite and helpful service you were looking for. We always aim to make every interaction clear, friendly and straightforward, so your feedback means a lot to us.
Should you need any assistance in the future, we’ll be more than happy to help.
Royale 4 mobility scooter
Like the product & the price but there is a lack of communicating in naming a delivery date.After 9days and awaiting a phone call at 2pm on Friday it unexpectedly arrived at 3.30pm that day from Dundee!
22 januari 2026
Antwoord van MobilityCo
Thank you for your feedback, David.
We’re glad you’re happy with the product and the price, but we’re sorry the delivery communication wasn’t as clear as it should have been. We appreciate you highlighting this, as it helps us improve how we update customers around delivery times, especially when couriers’ schedules change at short notice.
Thank you for your patience, and please don’t hesitate to contact us if we can help with anything else.
The staff are great and if you need…
The staff are great and if you need them to come out sort a problem out they try there best
22 januari 2026
Antwoord van MobilityCo
Thank you, Derek, for taking the time to leave a review.
We’re really pleased to hear you found our team helpful and that you appreciate the effort we make to get out and resolve any issues. Looking after our customers and doing our best to put things right is always a priority for us.
Thanks again for your kind words and for choosing MobilityCo.
James was very helpful and friendly as…
James was very helpful and friendly as are all the staff,when you have sold my scooter you took in your review will be 5Star .Thankyou.
21 januari 2026
Antwoord van MobilityCo
Thank you, John, for your feedback.
We’re really pleased to hear James and the team were helpful and friendly. We appreciate your honesty and look forward to earning that 5-star review once everything is completed and you’re fully enjoying your scooter.
Thanks again for choosing MobilityCo.
Extremely helpful with deciding the…Excellent Service
Extremely helpful with deciding the best mobility scooter for my needs.The scooter when delivered was fully explained regarding the controls and charging. Very reassuring with explaining all the benefits of my choice.
14 januari 2026
Antwoord van MobilityCo
Thank you, Derek, for your lovely review.
We’re really glad we could help you find the right mobility scooter for your needs and that everything was clearly explained when it was delivered. It’s great to hear the handover felt reassuring and that you’re happy with your choice. If you ever need any further help or advice, we’re always here for you.
Ordered online
Ordered online. Delivered on time with no problems.
16 januari 2026
Review zonder uitnodiging
Antwoord van MobilityCo
Thank you, Anthony, for your review.
We’re pleased to hear your order arrived on time and everything went smoothly. Thanks for choosing MobilityCo, and we hope to help you again in the future if you need us.
The item was as described and arrived…
The item was as described and arrived in good time, my only gripe was the postage. Over £7 for a plastic beaker? that cost £6.
12 januari 2026
Antwoord van MobilityCo
Hi Gary,
Thank you for your feedback and for taking the time to leave a review. We’re glad to hear the item arrived quickly and as described.
We just wanted to politely clarify that the delivery option selected was next day delivery, which unfortunately costs us more to provide due to courier charges. We always aim to keep delivery costs as low as possible while offering reliable and tracked services.
We really appreciate your understanding and thank you for choosing Mobility Co.
Had to pay next day delivery
Had to pay next day delivery, which took 6 days!! I Did complain and the £7.99 was refunded. Then the item was not as described. Too strong for any person ,not to mention the disabled person, who would be unable to bend the spork! In fact, it was only a fork with long tines. In order to send it back, would cost £5+. I will take it to a charity shop instead. item not as described, most disappointed, as I need to make a lot of purchases for my husband.
7 januari 2026
Review zonder uitnodiging
Antwoord van MobilityCo
Hi,
Thank you for your feedback. We’re sorry that the next day delivery did not meet expectations. As confirmed at the time, the £7.99 delivery charge was refunded in full once this was reported. While courier delays are unfortunately outside of our control, we always act promptly and fairly when issues are raised.
Regarding the item, the spork supplied matches the manufacturer’s description and is designed to be durable for assisted eating. Suitability can vary depending on individual needs, but the product itself is not misdescribed. Our advisors did attempt to help further with your complaint via live chat, however this assistance was refused at the time.
As clearly outlined in our returns policy, return postage for non-faulty items is the responsibility of the customer. While we’re sorry the product was not suitable for your husband’s needs, we do feel it is unfair to describe the item as “not as described.”
Should you wish to accept assistance in the future, our team remains happy to help guide you towards products better suited to your husband’s requirements.
Best regards,
The MobilityCo Team
Excellent service
Excellent, helpful and friendly service. From visiting the shop to having the chair delivered, the service was excellent.
26 december 2025
Antwoord van MobilityCo
Hi Clare,
Thank you for your kind feedback. We’re really pleased to hear you had a great experience from visiting the shop through to delivery of your chair.
Best regards,
The MobilityCo Team
Very experienced advice knew what we…
Very experienced advice knew what we needed and no pushy sales. Still getting used to it . Very pleased with it
19 december 2025
Antwoord van MobilityCo
Hi Mrs Whitehead,
Thank you for your lovely feedback. We’re pleased to hear you felt well advised and never under pressure, and that you’re very happy with your purchase as you get used to it.
Best regards,
The MobilityCo Team
Always able to talk to staff about any…
Always able to talk to staff about any problems
12 december 2025
Antwoord van MobilityCo
Hi Mr Green,
Thank you for your kind feedback. We’re really pleased to hear that you’ve always been able to speak with our team when needed. Providing clear, friendly, and helpful support is very important to us, so it’s great to know this has been your experience.
Thank you for taking the time to leave a review, and we look forward to helping you again in the future.
Best regards,
The MobilityCo Team
Very helpful on the phone
Very helpful on the phone, chair arrived early, very satisfied with product and price
13 december 2025
Antwoord van MobilityCo
Hi Mr Jackson,
Thank you for your lovely feedback. We’re delighted to hear that our team were helpful on the phone, your chair arrived early, and that you’re very satisfied with both the product and the price.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Best regards,
The MobilityCo Team
Excellent product & delivery.
Excellent product (Pride Baja) quick delivery direct to the door, and it does exactly what it says on the tin ! Very happy with service and product. Cheers
13 november 2025
Antwoord van MobilityCo
Hi Allan,
Thank you for your great feedback! We’re delighted to hear you’re happy with your Pride Baja and that the delivery was quick and straightforward. It’s fantastic to know the product is doing exactly what it should and that you’re very happy with both the service and the scooter.
Excellent walking stick
Excellent walking stick. I paid for next day delivery, which failed, but I was reimbursed without problem when I reported it.
10 december 2025
Antwoord van MobilityCo
Hi Janette,
Thank you for your feedback. We’re really pleased to hear you’re happy with the walking stick. While we’re sorry that the next day delivery didn’t go as planned, we’re glad we were able to reimburse you promptly once this was reported.
Thank you for taking the time to share your experience, we truly appreciate it and look forward to helping you again in the future.
Best regards,
The MobilityCo Team
Mr Mason &his Son are very good and they listen to your needs
Mr Mason &his Son are very good and th
5 december 2025
Antwoord van MobilityCo
Thank you for the 5 star Review!
Well it looks great but bought it in…
Well it looks great but bought it in advance of needing to use it. Giving up my crutch very soon & will use the very smart looking stick.
29 november 2025
Antwoord van MobilityCo
Hi Lorna,
Thank you for the 5 star Review! We hope the stick makes a big difference for you.
They were very helpful in enabling me…
They were very helpful in enabling me to find the right product. There was no hard sell.
26 november 2025
Antwoord van MobilityCo
Hi Jane,
Thank you so much for your lovely feedback. We’re really pleased to hear that our team were able to help you find the right product without any pressure. That’s exactly the experience we want every customer to have. If you ever need any further support, we’re always here to help.
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