Brilliant, I had done a bit of research so I knew basically what I was looking for but James answered my questions knowledgeably after establishing my needs, so I was able to go ahead and make my purc... Toon meer
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Excellent customer service, very polite and lots of patience shown to me. There was no pressure, Mason allowed me to go at my own pace. My scooter was delivered quickly, arrived on time and at a very... Toon meer
Bedrijf heeft geantwoord
Nice company to deal with very pleasant on the phone etc! Unfortunately the mobility scooter I purchased when delivered wouldn't start ! They came to check out the problem couldn't start it so had to... Toon meer
Bedrijf heeft geantwoord
Right from my initial contact with Mason at Mobility Co, he was very helpful. I already knew what wheelchair I required. It was not in stock in the colour I wanted, but was obtained within a couple of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MobilityCo is here to help! Our ambition is to help improve the lives of each and every one of our customers, by offering the best selection of products at the best price. We also pride ourselves on providing our expert service, helping our customers achieve new possibilities.
Contactgegevens
6 Chester Road, SK11 8DG, Macclesfield, Verenigd Koninkrijk
- 03334443160
- sales@mobilityco.co.uk
- mobilityco.co.uk
4,6
Uitstekend
541 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Kind and helpful
I have been wanting to purchase the Robooter E60 pro for many months now, so after hearing a very positive review of MobilityCo selling another person this chair, I decided to go with them. James Gray contacted me to help me figure out my options financially which I really appreciated. He was very kind and helpful, I would highly recommend him and MobilityCo!
18 augustus 2025
Review zonder uitnodiging
Antwoord van MobilityCo
Hi Meghan,
Thank you for your lovely feedback! We’re so glad James could help you with your options and make the process easier. It’s great to hear you’re happy with your experience and that you’d recommend us.
Best wishes,
The MobilityCo Team
Paid extra for next day delivery but…
Paid extra for next day delivery but item took 4 days to arrive,
4 augustus 2025
Antwoord van MobilityCo
Thank you for your review. We’re really sorry your order didn’t arrive with the next-day service as expected. We understand how frustrating delays can be and appreciate your patience. We’ll be looking into this with our courier to prevent it happening again.
5 star service
Thank you mobility Co I have fantastic service you are the best recommend to my friend
The best I will buy more John m
7 augustus 2025
Antwoord van MobilityCo
Hi John,
Thank you so much for your fantastic feedback! We’re thrilled to hear that you received 5-star service and that you would recommend us to your friends.
It’s wonderful to know you’re happy with your experience, and we look forward to helping you again soon.
Best regards,
The MobilityCo Team
Delivery s little longer than expected…
Delivery s little longer than expected but received in good condition and fully working order
7 augustus 2025
Antwoord van MobilityCo
Hi Mrs Nelson,
Thank you for your feedback. We’re glad to hear your order arrived in good condition and is working well for you. We’re sorry the delivery took a little longer than expected, and we’ll be keeping an eye on this with our couriers to ensure things run more smoothly in the future.
We really appreciate you taking the time to share your experience and hope to serve you again soon.
Best regards,
The MobilityCo Team
Poor exchange"My parcel was delivered to the wrong…
My parcel was delivered to the wrong address.
We recieved a box with a meal for 5.
With help from Google we were able to correct the dpd error.My walking was exchanged for the box containing a meal for 5.
8 augustus 2025
Review zonder uitnodiging
Antwoord van MobilityCo
Hi,
We must point out that this is now the third negative review you have left regarding the same delivery issue. Your order left our warehouse correctly addressed, securely packaged, and dispatched on time. The delay and misdelivery were entirely the fault of DPD and their driver, which is completely outside of our control once the parcel has been collected.
Leaving multiple one-star reviews for the same courier error is unfair and does not reflect the quality of service we provided. We always take great care to ensure orders are prepared and dispatched correctly, and in this case everything on our side was handled properly.
We are pleased that you eventually received your walking stick and that it is fully functioning. Our team is always available should you need further support.
Teething problems solved quickly
Ordered a mobility scooter for my sister as she struggles with breathing and walking. It needed to be light and manageable to lift in and out of the car boot. It seemed to fit the bill so was ordered.
The promotion said it would give up dates on delivery etc, but in fact it gave the day only with no estimated time slot. This meant we had to stay in all day, it did arrive at 14.30pm.
It was delivered on a pallet and the box was a little damaged but we thought it would be packaged well and accepted the order.(The guy was waiting to leave)
On opening and putting together all was looking good until we tried to move it. There was a piece missing next to the wheel which meant the wheel was against the motor. By then the box was good and soggy after a downpour!
However after a call to the company the very nice man said he would deal with it first thing in the morning. And he did! Next morning we had a call to say a new one was on its way. Could we use the new box to pack it up and they would organise collection of the faulty one.
This we did.
It came early this time🥰 and they took both pallets which were no good to us.
Second one was put together and all was fine.
It’s been out on its first journey and all seems fine so far.
Although we had a few issues to begin with, it was all dealt with professionally, we were left happy customers.
1 augustus 2025
Antwoord van MobilityCo
Hi Eric,
Thank you for sharing such a detailed account of your experience. We’re sorry for the delivery inconvenience and the initial fault with your scooter, but we’re glad our team could act quickly to get everything resolved. It’s great to hear the replacement arrived promptly and that your sister is now enjoying her first journeys with it. We truly appreciate your patience and understanding, and we’re happy to have left you as satisfied customers.
Phoned with some questions in mind…
Phoned with some questions in mind spoke to Mason lovely friendly conversation all questions answered 1st class service. Looking forward to arrival of my scooter.
11 augustus 2025
Review zonder uitnodiging
Antwoord van MobilityCo
Hi Sue,
Thank you for your kind words! We’re so pleased Mason was able to answer all your questions. We hope you enjoy your new scooter when it arrives and that it brings you many happy journeys
An easy to use site with good product…
An easy to use site with good product info.
A query was very speedily answered.
Would use again.
1 augustus 2025
Antwoord van MobilityCo
Hi Mrs Hawkins,
Thank you for your lovely review! We’re so pleased you found our website easy to use and our team quick to help with your query. It’s great to know you’d choose us again.
My honest opinion
Brilliant design and very light. The seat is not the most comfortable, and the backrest needs to go higher, maybe by a pull up section. No horn, no reverse warning and most importantly it has the turning circle of the Titanic. and reverse is selected by a switch, a nuisance if your manoeuvring in confined spaces. The instructions are incomplete as you have a yellow release lever to actuate to collapse the chair. No instructions, pictures or video shows this. Having said all that I really like it especially the fact you can shorten the length by pulling up footplate and pushing front wheels back. Fits in wife's Honda jazz easily. After using the scooter for 2 hours on Southsea sea front I was extremely uncomfortable. I have ordered some memory foam to make something for the hard seat. That didn't work as the density was too low. The so called soft rubber seat is in fact a relatively hard rubber seat So in retrospect I cannot recommend the scooter. As I won't be using it for anything more than a hours shopping. My other mobility scooter costing a 1/3 of the price is far more comfortable.
9 augustus 2025
Review zonder uitnodiging
Antwoord van MobilityCo
Hi there,
Thank you for your detailed review. We really appreciate you taking the time to share your thoughts. Your feedback on the seat comfort, backrest height, reverse switch, and instructions is very valuable, and we’ll be passing these comments on to the manufacturer for consideration.
Antwoord van MobilityCo
Hi Denise,
Thank you for your review, We’re so pleased to hear you were impressed with our service. Your feedback means a lot to us, and we look forward to helping you again in the future.
Well done
After a mix up with next day delivery(which i paid £8.99 for) when i contacted them they then sent a replacement a few days later free of charge refunding postage as well. More than i expected and during communication staff were always very courteous.
28 juli 2025
Antwoord van MobilityCo
Hi Frances,
Thank you for your understanding, and we’re sorry again for the delivery mix up. We’re glad we could resolve the issue quickly, refund your postage, and get your replacement to you. It’s great to hear our team’s communication left a positive impression.
Antwoord van MobilityCo
Hi Terri,
Thank you so much for your kind words! We're really pleased to hear you're happy with both the service and the product.
If there's anything else we can help with, just let us know.
I really wasn’t sure about what battery…
I really wasn’t sure about what battery to order, then I spoke to a gentleman called Mason, who had all the kneledge I needed, thank you, battery was purchased and was delivered the very next day, happy customer out and about again .
29 juli 2025
Antwoord van MobilityCo
Hi Janet,
Thank you for your lovely feedback! We're so glad Mason was able to help you choose the right battery, we'll be sure to pass your kind words on to him.
We ordered 2 mats. Got 1
We ordered 2 mats. We got 1.
Too complicated to link up to nurse call system. Returned.
23 juli 2025
Antwoord van MobilityCo
Hi Emma,
Thank you for your feedback, and we're sorry to hear the experience didn’t go as smoothly as it should have.
We apologise for the error with your order and understand the frustration caused. We're also passing your comments on to the supplier regarding the complexity of linking to the nurse call system — feedback like yours helps us improve and ensures better clarity for future customers.
If there's anything further we can do to assist, please don’t hesitate to get in touch.
Lost part…
I lost a part on my scooter when on holiday. I got in touch when I came home and the matter was sorted at once by Andy. I was very pleased that the matter was sorted quickly and efficiently
25 juli 2025
Antwoord van MobilityCo
Hi Graham,
Thank you for your kind review — we're so pleased to hear Andy was able to get things sorted quickly for you after your holiday.
We understand how important it is to keep your scooter running smoothly, so we're glad we could help without delay. If you ever need anything else, we're only a call away.
Delivery was fast
23 juli 2025
Antwoord van MobilityCo
Hi Paul,
Thanks so much for your review! We're really glad to hear your delivery arrived quickly — we know how important it is to get your items without delay.
If there's anything else we can help with, just let us know.
A cry for help from Greece
I sent an email to you from Greece and you quickly ordered the new mudguard for me. Very helpful friendly staff.
23 juli 2025
Review zonder uitnodiging
Antwoord van MobilityCo
Hi David,
Thank you for your kind review! We're so pleased we could help you quickly with your mudguard order all the way from Greece. It's great to hear our team made a positive impression — we’ll be sure to pass on your feedback.
If you need anything else, we're always happy to help.
Antwoord van MobilityCo
Hi Mary,
Thank you for your review! We're glad you were happy with the quick service.
If there's anything else we can help with, please don't hesitate to get in touch.
A 21ST CENTURY PRODUCT
I have recently purchased A Robooter E60pro power chair on the advice of Mobillityco against another brand.
This Robooter exceeded all my expectations in use on my local common over tree roots, grass, gravel and climbing hills. It is packed with 21st century innovations like cruise control, rear lights, waterproof and a 5mph max speed.
The service was great with the Robooter delivered on a crate within 2 working days from date ordered. Just brilliant service all round> I am a very happy customer.
20 juli 2025
Review zonder uitnodiging
Antwoord van MobilityCo
Hi Clifford,
Thank you so much for your detailed and thoughtful review. We're delighted to hear that the Robooter E60 Pro has exceeded your expectations and is performing so well across a variety of terrains — it's always great to hear real-world feedback like this.
We’re also really pleased you were happy with the service and delivery. Your kind words mean a lot to the team, and we’re so glad we could help you find the right powerchair for your needs.
If you ever need anything in the future, don’t hesitate to reach out — we’re always here to help.
I purchased aHELPFUL HAND MobilitySCOOTER
I purchased aHELPFUL HAND Mobility Scooter from Helpful Hand on 5th July in Macclesfield. I have received 5 star treatment from all the Staff involved and all queries have been answered promptly.
Many thanks to all involved.
Neil Whitaker MBE
13 juli 2025
Antwoord van MobilityCo
Hi Mr. Whitaker,
Thank you very much for your kind review. We're truly pleased to hear that you've had a 5-star experience with us and that our team was able to support you promptly and helpfully throughout.
It was a pleasure to assist you, and we’re grateful for your trust in MobilityCo. If there’s anything more we can do, please don’t hesitate to get in touch.
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