Brilliant, I had done a bit of research so I knew basically what I was looking for but James answered my questions knowledgeably after establishing my needs, so I was able to go ahead and make my purc... Toon meer
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Lees wat reviewers zeggen
Excellent customer service, very polite and lots of patience shown to me. There was no pressure, Mason allowed me to go at my own pace. My scooter was delivered quickly, arrived on time and at a very... Toon meer
Bedrijf heeft geantwoord
Nice company to deal with very pleasant on the phone etc! Unfortunately the mobility scooter I purchased when delivered wouldn't start ! They came to check out the problem couldn't start it so had to... Toon meer
Bedrijf heeft geantwoord
Right from my initial contact with Mason at Mobility Co, he was very helpful. I already knew what wheelchair I required. It was not in stock in the colour I wanted, but was obtained within a couple of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MobilityCo is here to help! Our ambition is to help improve the lives of each and every one of our customers, by offering the best selection of products at the best price. We also pride ourselves on providing our expert service, helping our customers achieve new possibilities.
Contactgegevens
6 Chester Road, SK11 8DG, Macclesfield, Verenigd Koninkrijk
- 03334443160
- sales@mobilityco.co.uk
- mobilityco.co.uk
4,6
Uitstekend
541 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Your aftercare was fantastic
Your aftercare was fantastic, I had a problem and is now fixed and I’m now longer will be having problems thank you for coming out to me.
17 juli 2025
Review zonder uitnodiging
Antwoord van MobilityCo
Hi Simon,
Thank you for your kind feedback. We're really pleased to hear that the issue was sorted and that you're now all set. It’s great to know our aftercare made a difference — we’re always happy to help wherever we can.
If you ever need anything in the future, just give us a call.
Great customer service, phoned MobilityCo and the manuo0
I phoned MobilityCo and the man, I talked to was so helpful and with his wide product knowledge was excellent making it easy for me to pick the right product for my needs, thank you for such a great service,
7 juli 2025
Antwoord van MobilityCo
Hi Pauline,
Thank you so much for your lovely review. We’re really glad to hear that you found our team helpful and that their product knowledge made choosing the right item easy for you.
We truly appreciate your kind words and are always here if you need any further help or advice.
Bought for my mum who is absolutely…
Bought for my mum who is absolutely delighted with this brush. Good length handle, large brush head which allows her to reach most of her back. Thank you.
3 juli 2025
Antwoord van MobilityCo
Hi Alison,
Thank you for your lovely review! We're so pleased to hear your mum is delighted with the brush and that it's helping her reach comfortably and with ease.
If there's anything else we can assist you with, just let us know — we're always happy to help.
A very good experience shopping with…
A very good experience shopping with mobility co, helpful and always replied promptly to any questions I had.
2 juli 2025
Antwoord van MobilityCo
Hi Matt,
Thank you for your kind review! We're really pleased to hear you had a good experience shopping with us and that our team was helpful and responsive throughout.
Antwoord van MobilityCo
Hi Michael,
Thank you for your kind words! We're really pleased to hear you were happy with the fast delivery and service. We truly appreciate your loyalty and support.
If there's anything else we can help with, we're always here.
Best regards,
When I rang I told the man what I…
When I rang I told the man what I wanted and the price range, when he rang me back he had found the perfect scooter for me and it was within my price range. couldn't have made it any easier, very pleased with my purchase well done
2 juni 2025
Antwoord van MobilityCo
Hi,
Thank you for your kind review! We're so glad to hear that we were able to find the right scooter for you within your budget. It's great to know the process felt easy and straightforward — that's exactly what we aim for.
We're really pleased you're happy with your purchase, and if you ever need anything else, just give us a call.
Best regards,
The MobilityCo Team
mason is brilliant
mason is brilliant
Very efficient
and normally I would give him 100% however this has been reduced to 99.9% due to him not being able to supply this scooter in pink
this is our second purchase and we would not consider going anywhere else
many thanks mason
regards
Philip broome
6 juli 2025
Review zonder uitnodiging
Antwoord van MobilityCo
Hi Philip,
Thank you for taking the time to leave such a positive review. We're really pleased to hear that you had another great experience with us, and we’ll make sure to pass your feedback on to Mason.
We appreciate your continued support and are always here if you need anything in the future.
Best regards,
The MobilityCo Team
Excellent value scooter, great customer service
Excellent value scooter - new one was the same as other companies were selling second hand. Friendly, knowledgeable staff. Very efficient in terms of callbacks re queries. Engineer who delivered gave very clear instructions and was very patient at explaining how the scooter worked.
27 juni 2025
Antwoord van MobilityCo
Hi Margo,
Thanks so much for your lovely review! We're really glad to hear you found such great value in your new scooter — especially compared to second hand prices elsewhere.
It’s great to know our team were friendly and helpful throughout, and that the engineer took the time to walk you through everything clearly. We’ll be sure to pass that on to him.
If you ever need anything or have more questions down the line, just give us a shout.
All the best,
Great After sales service, after purchasing online …
After purchasing online and then receiving a rise and recline chair from MobilityCo, we received the best after sales service. We did encounter a few minor problems but these were very quickly dealt with and resolved by the team at MobilityCo.
We are very grateful for all their help and patience with resolving these issues. An excellent company to deal with.
23 juni 2025
Antwoord van MobilityCo
Hi Hayley,
Thank you for your review. We're really pleased to hear you're happy with your chair and that our team was able to resolve the issues promptly.
We appreciate your patience and understanding, and it’s great to know you found our after-sales support helpful.
If you need anything else in the future, we’re here to help.
Best regards,
The MobilityCo Team
Antwoord van MobilityCo
Hi,
Thank you for your lovely feedback! We're so pleased to hear you found our service quick and friendly, and that you felt you received great value for money.
Staff very helpful
Staff very helpful, listed as a Topro dealer but none in stock. Fortunately I knew the model that I wanted and an order was placed. I could collect from store or have it delivered. Decided delivery. Kept upto date with order progress and carrier gave me date and time of delivery.
25 juni 2025
Antwoord van MobilityCo
Hi Mike,
Thank you for your thoughtful review! We're really glad to hear that our team was helpful and that we could get the exact Topro model you wanted, even though it wasn't in stock at the time.
It's great to know the delivery process went smoothly and that you were kept updated throughout — we always aim to make the experience as stress-free as possible.
If you ever need anything else, we're just a call or email away!
Best price we could find
23 juni 2025
Antwoord van MobilityCo
Hi,
Thank you for your review! We're delighted to hear you found the best price with us — we always aim to offer great value without compromising on quality or service.
If there’s anything else we can help with, just let us know!
Best regards
Staff very helpful
Staff very helpful, and I found it to be an easy experience bying a mobility scooter. It's good that you can just phone up and speak to someone.
20 juni 2025
Antwoord van MobilityCo
Hi John,
Thank you for your kind words! We're so pleased to hear that you found the experience easy and that our team was helpful throughout. We believe speaking to a real person makes all the difference, so we're glad you appreciated that too.
If you need anything else, we're always here to help!
Pride Baja bandit scooter 40Ah
The price was good, and the initial communication good. Where they could have done better is in the delivery tracking. They use Pallet-ways for these heavy items, and it took a week to pass through their system, then I needed to select a delivery date by ringing them. That brought it to three days later. I’m sure I would have been happier if they said that as part of delivery I would need to contact the courier. When the scooter arrived the battery was completely flat and nothing worked. The charge process took over 12 hours, which is fine, but my excitement of unpacking then not being able to use for hours was an added disappointment. The manual does say a few times that you need to ensure the battery box switch is put to the on position before charging, not easy to spot as a new user, so could have been pointed out in the ordering process documentation, like a faq for your new mobility scooter. I’m unsure how elderly people cope with web tracking and setting up online deliveries, I was ok, but maybe some after care could have helped say by email to the customer. I got 2 emails, one for order detsils , one for invoice and that’s all. A third with the expected final process of delivery and essential facts would have given them 5 stars, hence 4. Nice scooter, no problem with that, and I’m sure an excellent product once I start to drive it about.
18 juni 2025
Antwoord van MobilityCo
Hi Jonathan,
Thank you for your detailed review and kind words about the scooter and our pricing. We’re sorry the delivery process and setup instructions didn’t meet expectations — your feedback is really helpful.
We’re looking into ways to improve communication around delivery and provide clearer guidance for first-time users, including a simple setup guide or follow-up email.
We really appreciate your honest comments and are glad you’re happy with the scooter itself. If you need any support going forward, we’re always here to help!
It was quick and easy to order staff…
It was quick and easy to order staff were wonderful. The only problem I encountered was with the delivery . There was only one man and he said it was to heavy for him. a kind neighbour came and helped as we are infirm. But otherwise he said it would not have been put in the garden just left at the roadside,
11 juni 2025
Antwoord van MobilityCo
Hi Margaret,
Thank you for your lovely review! We’re so pleased to hear that ordering was quick and easy, and that our team made a great impression.
If you need anything else, we’re always here to help!
Great shop
Great service, great products, even let me go and collect instead of waiting for a delivery.
10 juni 2025
Antwoord van MobilityCo
Hi Helen,
Thank you for the great review! We're so pleased to hear you were happy with both our service and products.
If there’s anything else we can help with in the future, just let us know!
Good communication awaiting shipment…
Good communication awaiting shipment and delivery and very happy with Mobility Scooter
6 juni 2025
Antwoord van MobilityCo
Hi Isabella,
Thank you for your lovely review! We’re so pleased to hear that you’re happy with your new mobility scooter and that you found our communication helpful throughout the process.
If you need any support or advice in the future, we're only a phone call or message away. Enjoy your new scooter and all the independence it brings!
Brilliant service had a couple problems…
Brilliant service had a couple problems with my scooter not there fault manufacturers issues .but when I've contacted with the issues they have been very swift at getting it sorted for me. arranged to have the scooter picked up from the isle of wight repaired and returned all within a week will definitely be getting another scooter from them down the line .
4 juni 2025
Review zonder uitnodiging
Antwoord van MobilityCo
Hi Jake,
Thank you so much for your kind words and for taking the time to share your experience!
We’re really pleased to hear that you were happy with the service, even when things didn’t go quite to plan. While manufacturer issues can be frustrating, we're glad we could get everything sorted swiftly for you. Our team always aims to make the process as smooth and stress-free as possible.
We truly appreciate your trust in us and look forward to helping you again when the time comes for your next scooter.
Excellent service great and very…
Excellent service great and very helpful engineer who delivered my new wheelchair would highly recommend
28 mei 2025
Antwoord van MobilityCo
Hi Howden,
Thank you so much for your lovely feedback!
We’re thrilled to hear you had an excellent experience and that our engineer made a great impression when delivering your new wheelchair. We take pride in making sure every customer feels supported from start to finish, so it’s fantastic to know we hit the mark.
Your recommendation means a lot to us — thank you again for choosing MobilityCo!
Ex Customer services
Easy to deal with, so helpful and efficient
4 juni 2025
Review zonder uitnodiging
Antwoord van MobilityCo
Hi Christine,
Thank you for your kind words!
We’re so pleased to hear that you found us easy to deal with and helpful. Providing efficient, friendly service is exactly what we aim for, so it’s great to know your experience reflected that.
If there’s anything else we can help with in the future, we’re just a phone call away.
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