Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Absolutely surprised by the quality of the garments and fast delivery. Absolutely love the kimonos and can't wait to buy more!
Bedrijf heeft geantwoord
I bought the ‘Grey Metal Handle Shiny Clutch Bag’ which arrived really quickly and is a nice little handbag. Unfortunately one of the clasps on the hoop handle was twisted and wouldn’t close. I contac... Toon meer
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
Contactgegevens
4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, Verenigd Koninkrijk
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
3,6
Gemiddeld
166 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Got just what I wanted at a great price…
Got just what I wanted at a great price and with efficient despatch, thank you.
11 juni 2024
Antwoord van Modora
Thank you for your kind feedback! We're delighted to hear that you found exactly what you were looking for at a great price, and that our dispatch process met your expectations. If you ever need anything else or have any questions, feel free to reach out. We appreciate your business and look forward to serving you again in the future!
Happy customer :)
Never used this online shop before, but stumbled across it via a Google search as I was looking for some longline hoodies. The 2 that I ordered from here are great; really good quality and so reasonably priced and they were delivered so quickly. Very pleased :)
1 juni 2024
Antwoord van Modora
Thank you so much for giving us a try! We're thrilled to hear that you had such a positive experience with your order of longline hoodies. Quality and fast delivery are definitely top priorities for us, and we're glad we could meet your expectations. If there's anything else you need or if you have any questions in the future, feel free to reach out. We look forward to serving you again!
Ordered almost two months ago
Ordered almost two months ago, still not arrived , had numerous excuses from lack of stock, wrong address , it’s on the way , wait another few days ?
Very difficult to get any replies and nothing when asked about refunds
Not good at all
12 juni 2024
Review zonder uitnodiging
Very disappointed is an understatement..!
Very disappointed is an understatement I ordered over a month ago and still haven’t received anything, that’s if I’m actually going to receive anything..!!
Emailed and asked for delivery details etc and told wait anothe 5-7 days still nothing and now no answer to emails..
Looks like I been scammed..!!
Think before ordering with this lot..!
6 juni 2024
Review zonder uitnodiging
Antwoord van Modora
Thank you for putting your trust and confidence in Modora. We truly appreciate that!!
Sincerely,
Customer Excellence Team
Modora UK
Antwoord van Modora
Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day. :)
Antwoord van Modora
We're truly sorry to hear about your experience with our coats. Our aim is always to provide high-quality products that meet our customers' expectations, and it's disappointing to learn that we fell short in this instance. We'd appreciate the opportunity to make things right. Please reach out to our customer support team, and we'll do our best to address your concerns promptly. Your satisfaction is important to us, and we value your feedback as it helps us improve. Thank you for bringing this to our attention.
Very poor customer service!
Very poor customer service!
I emailed them explaining I want to cancel my order & would like a refund before they shipped it out however they completely ignored my emails and shipped the parcel anyway. I sent them another email and they ignored that one. I am extremely disappointed and I am still awaiting for them to respond to my emails.
27 april 2024
Antwoord van Modora
Hello,
We are truly sorry for the inconvenience that you have faced. Please accept our apologies in this regard. Please contact us on Enquiries@modora.co.uk Or share your order number so we can resolve your issue at its earliest
Sincerely,
Customer Excellence Team
Modora UK
Comfortable and Modest
A nice, comfortable costume that is modest enough for outside wear
24 april 2024
Antwoord van Modora
Thank you so much for taking the time to write us such a wonderful review.
I wish I had read some of the reviews…
I wish I had read some of the reviews before I made a purchase DO NOT BUY. RIP OFF COMPANY. I bought a dress for my mum on 22nd February 2024. It did not fit so requested a refund. This process took some attempts as they did not respond to my messages. I then contacted PayPal who said they'll contact them and get the process moving. Long story eventually they responded, I returned the dress and til this day I'm awaiting for this refund!!! Apparently PayPal have refunded me! I've asked for proof. These people are not who they say. I will get my refund one day, believe me!!! Remember this Allah is watching everyone. If for some reason you don't return my money back to me in this dunya you will in the next. CUSTOMERS STAY AWAY.
With regards to their response below.... it's a public show. I've contacted them, I've received a phone call also. How many times do I need to contact them?? They are refusing to return my money because apparently PayPal have refunded me, which is not the case. This apology means nothing when you clear lack customer service skills and do not respond to my emails, hence its now escalated with PayPal. This purchase was originally made on February 2024 and today is 2nd May 2024!!!
29 april 2024
Review zonder uitnodiging
Antwoord van Modora
Dear Neeshat,
We are truly sorry for the inconvenience that you have faced. Please accept our apologies in this regard. Please contact us on Enquiries@modora.co.uk Or share your order number so we can resolve your issue at its earliest
Sincerely,
Customer Excellence Team
Modora UK
Classy shoes
Arrived in super quick time. True to size colour and description. Have seen some almost the same a lot more expensive. Would definitely recommend
10 april 2024
Antwoord van Modora
Thanks for leaving us such a wonderful review. We are thrilled that you loved.
Modora
Antwoord van Modora
Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day.
Antwoord van Modora
So happy to hear about your amazing experience! We do our absolute best to deliver perfection every time and comments like this mean a lot.
Thanks & Regards,
Modora UK
Satin green diamante clutch bag
Stunning clutch! Perfect colour match to my shoes and dress. Fast delivery. A* seller
29 maart 2024
Antwoord van Modora
Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day.
Terrible services, do not order from this company
Terrible services. Item missing from bag, I was not provided with a refund for the missing bag. the head of department called me several time from his personal number to discuss the issue which was never resolved and refused to put it in writing.
15 februari 2024
Antwoord van Modora
Dear Lubaynah,
We're deeply sorry to hear about your disappointing experience. It's truly unacceptable that your item was missing from your bag and that you weren't provided with a refund for it. We apologize for any inconvenience this may have caused you. We take your feedback seriously and will address this matter internally to ensure it doesn't happen again in the future. We understand the importance of resolving issues promptly and professionally, and we apologize if our communication fell short of your expectations. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can do to assist you. Your satisfaction is our top priority.
Package didn't arrive
Not really the fault of Modora, my package never arrived from FedEx, they could have left a note but I didn't find any. FedEx said they tried to deliver three times, I don't know why they could not, I don't think the package needed signing for.
28 maart 2024
Antwoord van Modora
We're truly sorry to hear about your experience with FedEx, and we completely understand your frustration. While it's unfortunate that your package didn't arrive as expected, we appreciate you reaching out to us. We'll do our best to assist you further and ensure that your future orders are delivered smoothly. Please feel free to contact us if you need any assistance or have any concerns. Your satisfaction is important to us.
Antwoord van Modora
Thank you so much for taking the time to write us this wonderful review. We appreciate all your support. Look forward to your next purchase.
I live in Northern Ireland and after I…
I live in Northern Ireland and after I placed my order I was informed you don't deliver here
25 maart 2024
Great quality items
Great quality items, great sale items and I ordered at night and the next day it arrived. Will definitely be ordering again!
21 maart 2024
Antwoord van Modora
So happy to hear about your amazing experience! We do our absolute best to deliver perfection every time and comments like this mean a lot.
Thanks & Regards,
Modora UK
Great service!
Easy to order, prompt delivery - left with neighbour as I was out but the driver posted me a note to let me know where my parcel had been delivered to. Had to return the goods so rang fist to check and all was good for the return. Had to pay for the return - free returns would be good, but all in all a great service - thank you.
15 maart 2024
Antwoord van Modora
Thank you for your positive feedback! We're glad to hear that ordering was easy and delivery was prompt. We appreciate your suggestion for free returns and will take it into consideration for future improvements. Thank you for choosing us!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.