Montu UK Pharmacy Reviews 

415
TrustScore 4 uit 5

4,1

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Beoordeeld met 4 van de 5 sterren

Product is definitely 5 star the only issue is royal mail as only option for delivery. They didn’t follow delivery instructions so i had to ring them 3 days in a row wasted 5 hours of my time for that... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Montu, they certainly have the best selection & personally best grade of flowers products available, although subject to prescription and some grades are limited as not open to new requests. If on... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Communicate via chat seems AI and not UK based by terminology used. They lost my prescription and still after 3 weeks not setupy account with them. Montu own Alternaleaf too so their own in... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

well impressed with the service, from communication with Alternaleaf and myself to product delivery. I would recommend other people to use them, thank you. emails with updates and progress all re... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online apotheek

Geschreven door het bedrijf

Montu UK is a leading provider of medical cannabis. Our fully licensed pharmacy allows patients to conveniently order their prescriptions. We’re part of Alternaleaf Clinic, one of the world’s leading medical cannabis companies. With our simple and safe processes, we make treatment easy, reliable, and focused on your health.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

415 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

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Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,1

Alle reviews

(415)

308 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Highly recommended

Highly recommended. Always a great customer experience. Knowledgeable and helpful. Next day special delivery and very well packaged

18 juni 2026
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Antwoord van Montu UK Pharmacy

Hello Julie, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Beoordeeld met 5 van de 5 sterren

Service was quick and efficient

Service was quick and efficient. Delivery with speed and un- marked packaging

18 juni 2026
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Antwoord van Montu UK Pharmacy

Hi Adrian, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Beoordeeld met 3 van de 5 sterren

Mix up in ordering prescription

Mix up in ordering prescription. I was charged an extra £9 for postage.
Not very clear instructions regarding vaping , equipment and use etc!

1 juli 2026
Review zonder uitnodiging
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Antwoord van Montu UK Pharmacy

Hey , thanks for taking the time to leave a review. We're sorry to hear that you haven’t had a good experience with us. Our goal is to support you so if you have any questions or need further assistance, feel free to reach out. We’re here to help, thank you.

Beoordeeld met 5 van de 5 sterren

The people i spoke to me wotally…

The people i spoke to were totally professional and made me feel comfortable to explain my illnesses also great customer service and really made me feel as if they really listened to me and helped me wonderful service and company.john flynn plus having difficulty going on the inetrnet i find it quite easy very good service 10 out of 10 👍

18 juni 2026
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Antwoord van Montu UK Pharmacy

Hello John, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Beoordeeld met 5 van de 5 sterren

Very fast and reliable service

Very fast and reliable service. Great

25 juni 2026
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Antwoord van Montu UK Pharmacy

Hi Ewa, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Beoordeeld met 5 van de 5 sterren

My first experience with Alternaleaf…

My first experience with Alternaleaf and Montu has been outstanding.

I was told that receiving my first prescription would usually take up to three days to process. However, I gave them a call on the first day and spoke to Alfie. His professionalism, patience, and customer service over the phone were exceptional. I explained that I would really appreciate it if my prescription could be made available to order as soon as possible.

Thanks to Alfie's help, later that same day I received an email allowing me to pay for my prescription for delivery. He clearly went above and beyond to help, and it made a huge difference to my experience as a new patient. Credit where it's due—Alfie is a real asset to the company, and I hope his management recognises the excellent service he provides.

I'm now fully legal, and I won't be looking back. A huge thank you to Alfie, Alternaleaf, and Montu for making the whole process smooth, quick, and stress-free.

One suggestion I'd love to see in the future would be a monthly Montu membership or subscription that gives patients access to additional discounts. If the savings made legal medical cannabis even more affordable, I think it would encourage many more people with qualifying medical conditions or injuries to move away from the black market and choose the safe, legal route through Alternaleaf and Montu instead.

Thank you again for such an amazing first experience—I couldn't be happier.

P.S. On a slightly cheeky note... if you're ever looking for an Edinburgh/Midlothian-based Community Outreach Ambassador (that sounds much better than "rep"!), I'd happily put my name forward! 😄

Since becoming a patient, I've already spoken to quite a few people who use cannabis to manage genuine medical conditions, and almost every one of them had no idea just how straightforward the legal medical cannabis process actually is. Many had been put off before they even started because they assumed it would involve endless paperwork, chasing medical records, complicated applications, or simply because their conditions make those sorts of tasks difficult.

The reality is that many qualifying conditions—whether physical or related to mental health—can make concentration, organisation, and following through with appointments incredibly challenging. Something that seems simple to one person can feel overwhelming to someone living with chronic pain, anxiety, ADHD, depression, or other long-term conditions.

Having someone within the local community who can raise awareness, answer questions from personal experience, reassure prospective patients, and even help guide them through the application process could make a real difference. Whether that's reminding them about appointments, helping them understand what's required, or simply giving them the confidence to book that first consultation, I genuinely believe more people would access the treatment they're legally entitled to.

Who knows—you might even gain a few extra patients in Scotland while you're at it! Jokes aside, I think increasing awareness through people with lived experience could be incredibly valuable, and I'd be more than happy to help spread the word.

1 juli 2026
Review zonder uitnodiging
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Antwoord van Montu UK Pharmacy

Hi, thank you for your kind words! We're pleased to hear you've had a positive experience with our service and the process has been smooth. Our patients' care and satisfaction is our ultimate goal and it's great to hear we've achieved that! We've requested your details so we can email you and pass your details to our marketing team.

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service. Great products, reasonable prices, very fast reliable, traceable delivery. 10/10. Would definitely recommend

25 juni 2026
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Antwoord van Montu UK Pharmacy

Hi Andrew, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Beoordeeld met 5 van de 5 sterren

prescription to delivery was a seamless…

prescription to delivery was a seamless experience and the product is of very good quality and specifically suited to my ailment

26 juni 2026
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Antwoord van Montu UK Pharmacy

Hey Kevin, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!

Beoordeeld met 5 van de 5 sterren

From first initial contact brilliant.

From first initial contact brilliant.
Next day delivery even on a Sunday.
Tried 3 Strains. 2 indica & 1 Sativa blend... 👌 😊

26 juni 2026
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Antwoord van Montu UK Pharmacy

Hi Elizabeth, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Beoordeeld met 5 van de 5 sterren

Very prompt delivery

Very prompt delivery. Information provided re medication and clear instructions re use. Very professional.

26 juni 2026
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Antwoord van Montu UK Pharmacy

Hello Carol, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Beoordeeld met 5 van de 5 sterren

Super quick delivery

Super quick delivery, easy service and good pricing

19 juni 2026
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Antwoord van Montu UK Pharmacy

Hi Chris, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Beoordeeld met 5 van de 5 sterren

Montu A1* Highly recommended!

Montu, they certainly have the best selection & personally best grade of flowers products available, although subject to prescription and some grades are limited as not open to new requests. If only samples of different varieties can be purchased to trail along with normal prescription would be huge advantage i.e 0.2g sample. As some good products are limited to no new prescriptions and then need to search for equivalent product.

Montu offer a wide range of cultivators & strains.

So far the Drs recommendations have been good & cannot fault Montu. Great communication, they went the extra mile when I called regarding a timeline query and were able to get my prescription delivered 1st class special delivery as standard! Cannot get any better! Proud to be a Montu & alternative leaf long term loyal customer.

24 juni 2026
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Antwoord van Montu UK Pharmacy

Hello, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Beoordeeld met 5 van de 5 sterren

Very efficient

Very efficient, helpful and friendly.

25 juni 2026
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Antwoord van Montu UK Pharmacy

Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Beoordeeld met 5 van de 5 sterren

Fast and reliable

Fast, clear, and reasonably price purchase!

26 juni 2026
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Antwoord van Montu UK Pharmacy

Hi Connor, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Beoordeeld met 5 van de 5 sterren

Easy to use smooth running website

Easy to use smooth running website. Well layed out. Great prices and brilliant delivery offers

19 juni 2026
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Antwoord van Montu UK Pharmacy

Hi Nikki, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Beoordeeld met 5 van de 5 sterren

Quick

Quick, efficient and speedy. Highly recommend.

19 juni 2026
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Antwoord van Montu UK Pharmacy

Hi Steven, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Beoordeeld met 5 van de 5 sterren

Easy to order and delivers the next day…

Easy to order and delivers the next day .highly recommend.

26 juni 2026
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Antwoord van Montu UK Pharmacy

Hi Jo, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Beoordeeld met 4 van de 5 sterren

Everyone I spoke with was so helpful.

Everyone I spoke with was so helpful.
Just the last conversation with the Dr. He didn't give me a choice as all he said was the drops would be best, as taken sublingually they would have a quicker effect and could he contact my consultant rheumatologist as I am on autoimmune injections

25 juni 2026
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Antwoord van Montu UK Pharmacy

Hi Sonya, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Beoordeeld met 5 van de 5 sterren

Good communication

I’m very happy so far with the service I’ve received. I can only assume that it will continue throughout my period of recovery so far I have received one prescription and the therapy is working. I’m very happy I would recommend Montu to anyone who needs it. The products they dispense are of a high quality.
It does take it a little more than a month to go through all the consultation and the processes but once everything is set up, it is very quick. I made my first prescription on Saturday and it was delivered the next day on Sunday by Royal Mail which I was rather impressed. I would assume it would arrive on Monday. Maybe I was one of the lucky ones but it was a very good service. I have since been in communication with the Support team and the communication was very good and quick and my question was answered.

26 juni 2026
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Antwoord van Montu UK Pharmacy

Hello Jean-Pierre, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Beoordeeld met 5 van de 5 sterren

One of the best to work with

Fantastic pharmacy Montu. Great help, excellent choice of strains and it’s been a wonderful journey into the world of medicinal.
Easy to order and very highly recommended with their next day delivery of prescriptions nationwide.

3 juli 2026
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Antwoord van Montu UK Pharmacy

Hi Steven, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

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