Morton Michel Reviews 

I was very impressed with the young lady Emily Norman that dealt with my problem she was very professional and answered my emails promptly asking if l needed any more help after dealing with with my problem she seems very good at her job and is an asset to the company

Marie Babra was exceptional!

She knew lots and was super helpful!

​​​​

I wanted to update my policy and I had the help from two lovely ladies at Morton Michel. Naomi Wint helped me start the process. She was really patient and answered all my questions. I had to wait to get a decision from the underwriters. I called back a day later and spoke to Enily Norman who completed the renewal and was also able to answer my questions. She was really patient and I felt like I had all the answers to my questions.
I've been with Morton Michel for a few years now and this is one of the reasons why.

Jerome, was super helpful and friendly. Great experience! Thank you

Maisie was extremely polite and helpful with my enquiry with regards to insurance. When I did not understand a question, Maisie remained professional and helped to explain any query.
Maisie returned a call at my request so that I could move ahead with the quote that had been provided after I had struggled to complete online.

Thank you so much and Maisie is a true asset to the company. :)

Emily was so helpful, polite & professional throught. Always answered emails promptly and efficiently. Greatly appreciated

As usual, another Great experience with Morton Michel.
I've been with them for 14 years and find them absolutely brilliant. Whenever I need a policy tweaked or I have a question about my policy. they are really receptive, come back to me quickly. David Norman today was no exception. Friendly, super efficient and helpful.
this is no box sticking exercise, Morton Michel have a really personal touch. thank you .

Emily Norman made my experience great not just on one occasion but consistently. Her attention to detail, customer care and efficiency in solving problems was A*. Thank you

I was ill during the first quote phone call and Maisie was very patient considering I was probably not the most enthusiastic customer at the time. With various follow ups due to getting into the 'nitty gritty' of policy cover needs, Maisie proved to be patient and pleasant the whole way through. The benefits offered as part of the insurance package are proving to be immediately beneficial to me too. Insurance brokers have the patience of saints. My experience has been a positive one.

On my fifth call, Emily N professionalism and dedication stood out today. Not only did she understand the urgency in obtaining this information, she also acted swiftly, ensuring I received the required information in record time. Her ability to go above and beyond her responsibilities was inspiring and reassured me during a concerning situation.

While obtaining insurance certificates may seem like a straightforward task, the emotional weight of waiting for two months made it a source of significant stress, when needed in eduction. Thank you Emily N for all you help this afternoon, you have been amazing.

David Norman was very helpful in my renewal process providing explanations and additional information to help me navigate the process. Much appreciated

David Norman went above and beyond...without trauma dumping here, he contacted me direct by phone and quickly assessed my immediate need for admin assistance; got on and solved the problem and sent an immediate email to update me. He was so helpful and kind on a day when my world had caved in.
I have had our work insurance with Morton Michel for over 35 years! The company is efficient, helpful and make the sometimes complicated decisions we need to take achievable by explaining well. Gold stars all round and thankyou David!

Perfect service
Very helpful, kind and polite

Great personal service. Emma Taylor made contact with me she was very knowledgeable within the field. She talked me through the changes to my policy. She also informed me of additional arears that I can add to my policy in the future and emailed me the information. Thank you

A polite, friendly company that listened to the customers' queries and immediately resolved any issues. I highly recommend this company for their level of service and their staff who are always willing to help,

I spoke to Emily today. She was very polite, happy and very useful, helpful and even coped with the fact that my phone was playing up. Definitely recommend.
Thanks Mandy
Train and track play

Brilliant service from Emily, who made the whole experience of changing policyholder and renewing really easy. She thought outside the box to solve any problems. Thankyou!

Polite and friendly staff quickly managed my policy renewal. Cheapest insurance for childminders that I have been able to find. Very good value. Highly recommend this company.

Emma was so professional and knowledgeable giving us clear information and guiding us to make the right choice of insurance for our business. She was available to answer questions and always prompt and responsive.

Morton Michel rang up to ask if we wanted to renew policy which we declined, however they still went ahead and took premium and didn't cancel policy. We then did that before new one started, but despite 4 requests for a refund each time they didn't do it and finally when they said they would refund they said it would take 6 weeks. They are actually allowed 30 days under distance selling act, but I think the fact they took it incorrectly and are still waiting the maximum time to refund and their inability to cancel the policy correctly shows customer service is non existent.

Very disappointed as we will need a new policy soon and they are now not in the top 100 choices. Shopped around and found better options.