Morton Michel Reviews 

So far so good. I had good customer contact with Daisy Mayers-Oliver, she was efficient and exactly what you would want from an advisor. I did have a slight admin issue with the documents sent through, I called up, spoke to someone called Steve, and he made the amendment I needed without issue.

I had the pleasure of speaking to Terelle Davis-Noel today who was very helpful in setting up my insurance policy. He was professional throughout our conversation, answered all the questions that I had and showed great patience throughout the call. He was professional in conduct and made me feel reassured in using your company. He is a real credit to Morton Michel.

I have used MM for many years now and have always found their customer liaison excellent and very professional. Sue was again really helpful, friendly and very prompt in answering my query. Thank you!

Policy is not fit for purpose. Zero customer service. Absolute con. Why have mm have 1 star on general reviews but 4.9 on trust pilot? I smell a rat.
16/10- thank you for your prompt reply. As my broker, I expected a reasonable standard of support, knowledge and professionalism. However, MM have totally extracted themselves by telling me to contact the insurance company. I have been dumped by MM as if I was a live grenade. The insurer still has not acknowledged the complaint that MM say they forwarded onto them, 17 days ago. Was it ever sent? The support and service is disgusting. I will be contacting the ombudsman. No point in me contact you Rebecca in MM. Experience has taught me over and over again, that nothing is ever achieved by contacting MM. MM have made so many errors that have cost me thousands of pounds. Others should avoid at all cost.
UPDATE. I tried to contact Ms Henwood - waste of time. MM have demonstrated appalling honesty and efficiency and customer service. They have blamed the insurance company but the fault lies with them. There is no consistency. MM promised various things but have not maintained this. MM admitted faults but have failed to correct them. Sloppy and unprofessional. So many errors. No one will take responsibility in MM.. Ombudsman will be investigating. MM have not been fair to us as customers. This is a requirement. In addition, we have spent about 60 hours in basic correspondence to MM.

Mia Holland was nothing but helpful and informative today. And realised the urgent request I needed and prioritised my needs.

Mia was extremely friendly and helpful and explained everything I needed to know prior to taking our a new policy.

Mia dealt with my request for insurance for my Play Away mobile creche business with efficency and professionalism. Many thanks for a great service

I spoke to Sarita to get a quote for our nursery Happy Trails Play. Sarita was always courteous, yet highly professional and answered all my questions. Sarita responded to all my emails within the hour, worked efficiently with the underwriters , did her best to get the best price and I got my quote quickly which I accepted. I also love the product with all the added benefits . Overall a 5 star service , great product and great people.

I spoke with a lovely lady called Mia today. She was so informative and really helped answer any questions I had! Thank you 😊

I've used Morton Michel for many years as a broker for my childcare setting car insurance. I can not fault their service in any way. It has been so wonderful to be able to pick up the phone and speak to a person, usually the lovely Sue P, and get help and support with any query. Now my business has closed I will certainly miss your customer service. Thank you so much for all your help.

Mia was very professional, polite and efficient. I had an issue with my policy and she sorted it out within a few hours. Best Customer service experience that I’ve had with Morton Michel in 11 years.

Dealt with my quote quickly and efficiently where other insurers did not.

Sarita was the consultant for my case. I could not give a definite answer for weeks, but in the end it all worked out and she was able to help still, with a friendly manner and held her patience with me.

Terelle Davis-Noel was helpful, informative, polite and efficient. Thank you.

Very helpful

Excellent and prompt service, very helpful colleagues at the company.

The customer service representative was extremely efficient.
She was polite and explained the entire policy with ease.
I have used Morton Michel for Pre School Insurance for many years now - they are brilliant.

Excellent service. Mia was lovely, patient, professional and helpful.Thanks again.

Sarita was very helpful with my insurance renewal, and managed to save me over £200 in renewal premium when I told her I have been using Morton Michel as my insurance brokers for the last 10 years.

I use them for all 5 of our nurseries, and so far I've always had very helpful and professional people who support me with my renewal quotes.

Thank you! Keep up the good work!!

Mia was very helpful and patient with me as someone who hates filling out lots of paperwork