The stated production times and shipping times are an absolute fabrication. If you work with customer service they will lie about the progress of your order for you to back off. Do not trust this comp... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I got a cursive silver nameplate and silver snake ring last time and I were both daily. I've experienced no problems with the composition of either, and no problems with oxidizing, broken clasps, or b... Toon meer
I honestly loved this ring from the moment I opened the box. The packaging felt elegant, and the ring itself is even more beautiful in person. The sparkle is stunning without looking too flashy, and i... Toon meer
I had the honour of getting two beautiful rings and a pair of earrings from MS Blue. Such Beautiful jewellery. Absolutely amazing quality. So sparkly and elegant I get so many compliments! Great custo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Diamonds with A Promise Celebrating life's milestones with timeless craftsmanship, meaningful connections, and lasting impact.
Contactgegevens
3422 Old Capitol Trl, Ste 348, 19808, Wilmington , Verenigde Staten
- +1(213)3974916
- service@msblue.com
- msblue.com
3,7
Gemiddeld
170 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The rings from this company are a bit…
The rings from this company are a bit more expensive than the rings I bought on Amazon, but when compared together, the quality is really good and exquisite.
24 april 2024
Antwoord van MSBLUE Jewelry
Dear Derek,
We are truly sorry to hear about your dissatisfaction with your recent experience. We want to clarify that MSBLUE is committed to providing excellent customer service, and we take customer feedback seriously. If there has been an issue with your refund, we sincerely apologize and would like to resolve it as soon as possible.
We encourage you to reach out to us directly at service@msblue.com with your order details, so we can investigate the matter further and assist you in processing your refund.
Thank you for your feedback, and we hope to resolve this matter to your satisfaction.
Best regards,
MSBLUE Customer Service Team
They are refusing to give me a refund…
They are refusing to give me a refund on something I did not receive !!!!!
27 april 2024
Review zonder uitnodiging
I was sent the wrong item
I was sent the wrong item. Customer service was difficult to get ahold of. They made me print off a label and return the item that they had incorrectly sent before they would send me the correct item. They didn't give me any sort of discount for them screwing up my order and me having to wait several more weeks to get my item. I’m still waiting and have no ETA on when it will arrive. I’m super disappointed in the company and hope the quality of the product is what they say it is. Absolutely ridiculous.
26 april 2024
Review zonder uitnodiging
Antwoord van MSBLUE Jewelry
Dear Micah,
We sincerely apologize for the inconvenience caused by the mistake with your order. We understand how frustrating it must have been to wait for the correct item after receiving the wrong one.
We’ve processed your return and have already sent the correct item. We understand the delay caused frustration, and we truly appreciate your patience. We hope the product meets your expectations and reflects the quality you were expecting.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
MSBLUE Customer Service Team
Engagement ring
Wow I am so excited and amazed about how beautiful and sparkly the ring looked. My fiance bought me the ring and proposed to me today. I can't stop looking at my beautiful ring. Will purchase the band ring and more.
4 mei 2024
Review zonder uitnodiging
Non-existent customer service. I need help!
I do not want to keep my purchase and I have emailed, texted and tried to chat to get a return authorization and mailing address to no avail. I do not know what to do and I am one very unhappy customer. This is ridiculous and so frustrating. Please help!
4 mei 2024
Review zonder uitnodiging
Antwoord van MSBLUE Jewelry
Dear Phyllis,
We sincerely apologize for the frustration you’ve encountered while trying to return your purchase. We understand how disappointing it can be when communication isn’t as smooth as it should be.
We’ve already processed your refund, and we hope this helps resolve your concerns. We appreciate your patience throughout this process, and we’re committed to improving our service in the future.
Thank you for your understanding, and we hope to serve you better next time.
Best regards,
MSBLUE Customer Service Team
I bought 3 items already from MsBlue…
I bought 3 items already from MsBlue and all purchased iteams are amazing. The quality of the rings and earrings are phenomenal. I will keep purchasing if my bank allows me too 😉
1 mei 2024
Review zonder uitnodiging
Third Purchase
This is the third purchase I have made from MSBLUE and it is just as beautiful as the last two. What a lovely product. I have plans to purchase some more jewelry in the future.
30 april 2024
Review zonder uitnodiging
I really like some of MSBLUE's jewelry…
I really like some of MSBLUE's jewelry designs. I received the package and the ring is exquisite.
14 april 2024
My wife loves this ring
My wife loves this ring. The size is just right and looks beautiful. This ring suits her perfectly.
12 april 2024
Beautiful earrings!
Fast, quality, value. Helpful customer service. Couldn't be happier with my purchase from Msblue.
10 april 2024
My ring is everything I’ve ever wanted
My ring is everything I’ve ever wanted! It’s beautiful and great quality!
26 april 2024
Review zonder uitnodiging
I bought a 1.5 carat princess lab…
I bought a 1.5 carat princess lab diamond ring. Looks same as a natural one. I love it!!!
11 april 2024
Fast delivery
Fast delivery. Beautiful and great quality. Very impressed with the packaging.
23 april 2024
Review zonder uitnodiging
Moissanite Engagement Ring Solitaire…
Moissanite Engagement Ring Solitaire With Pavé Accents that I purchased from Msblue. I love how the moissanite reflects little rainbows.
7 april 2024
The ring shipped quickly and…
The ring shipped quickly and communication was great with the company. The ring is brilliant, exactly what I ordered.
22 april 2024
Review zonder uitnodiging
Ruby eternity band simply gorgeous
It took a little while to wait for the hand crafting of my ring, but I really love it. It’s beautiful and engraved and more than I could hope for. I’m very satisfied and I would purchase from them again. It was also great that they offer larger sizes.
15 april 2024
Review zonder uitnodiging
The "hand made" earrings were tiny
The customer service dept has helped me return my item…they were nice but not my style
16 april 2024
Review zonder uitnodiging
My first order was too small and the…
My first order was too small and the stone seemed a little cloudy. When I contacted MSBlue, they said they would make it right and they did! Love my new ring!
16 april 2024
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.